Did Zepto lie to me?

Or are they just incompetent?

I'm also wondering how much Zepto Europe have to do with Zepto USA, the latter of which I noticed are active on these forums giving feedback. If not a lot, I wish Zepto Europe could take a bit of USA's service culture on board.

I ordered a laptop from UK.zepto.com which was delayed. I only knew this as I chased them. Then it was delayed again. Finally I was given a date it would be shipped, and told the shipping was being upgraded as I reminded them one thing I'd checked and made clear before I placed the order was the delivery date (as I'm going away for the Christmas and New Year weeks).

So, now the laptop is due to be delivered to my home office on the 23th December, when I'll be in another country. I can't upgrade and pay for the delivery to be updated, and I received this email at 1530 local time - a minute after the customer service department shut down.

Although Zepto still could upgrade the laptop to next day or Saturday delivery, meaning I'll actually get use of it when I'd intended - when I was away - they're not around to do this.

I realise I'm emotional as I write this (mostly negative emotions, as you've guessed) but I do wonder if they just didn't bother upgrading my shipping, forgot, or lied to me to appease me. None of which are good enough.

As an IT consultant, I need a decent laptop. I also recommend to others, both medium and small companies, what they should buy. I think you can see where I'm going with that.

If Zepto USA could upgrade my UPS that would help, but this would need to be done before the laptop is picked up (in fact why I seeing if they can help at all - I'll send this plus tracking number in an email to them).

In the mean time, anyone considering ordering from Zepto Europe, I'd advise to stay clear - they seem to be just a little to immature in their business processes to be worth the risk.

 

When it comes right down to it, we have nothing to do with each other. The only real exception to that is we both sell Zepto units. I wish I could help but there is not much I can do. While the different Zepto resellers will sometimes communicate a customer issue or sell goods through each other we are not owned by the same people.

I wish I could help, I'm sorry.

 

Not at all, and I really appreciate that you commented on the forum post even if just to say that.

My conclusion... buy from Zepto USA as they have great customer support (looking in forums posts goes above and beyond).

Don't buy from Zepto Europe as they don't even answer emails.

R

 

Thanks for the compliment.

All I can say is give Zepto a chance... the winds of change are blowing and its only a matter of time before all of these issues are fixed.

 

Robert,

I just got your email. I am going to try and get it to a person who can help. I cannot guarantee anything but I will give it a try.

 

Seems like ZeptoUSA is nice.. Im from Denmark where the company is from.. Im having some problems with my Nexus just freezing and , probably hardware issues but im afraid to send it in to zepto because the amazing bad rumours about their rma service. I need my laptop! Can risk it being away for a month.

 

Well i send my laptop in on monday last week, arrived on wednesday and the RMA has been on "awaits repairs" up to today. Today it changed to "awaits spare parts". So at this rate I'm not counting on getting my laptop back before halfway through Januari.
My laptop broke down november 20th, just to give an indication on how long the rma took to get. But that might be faster now with the live chat.

 

I don't want to be smart with you here, but companies, small or big, require a decent field service and not the sort of pick up and return a small manufacturer like Zepto can provide. So you surely would never recommend a Zepto product as a business solution, no matter how good your personal experience with their service was. Does Zepto target businesses at all?

Don't get me wrong, Zepto appears to be overoptimistic with what they think they can deliver or they are plain incompetent as you put it, I cannot tell. I waited a month for my Nox to arrive but then I count myself lucky from what I read here.

Whatever, I wish you good luck with your order.