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    European Zepto owners with outstanding warranty

    Discussion in 'Other Manufacturers' started by John Ratsey, Dec 13, 2009.

  1. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I am starting this thread on behalf of forum member Zepto USA who wants to assess how many EU Zepto users still have warranty and may need warranty service. There is a reasonable stock of spare parts. It may be possible to arrange service in Europe for a fixed fee, but the first step is to ascertain the potential number of customers for the service.

    John
     
  2. Zepto USA

    Zepto USA Company Representative

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    Only for the Nox, Mythos, Nexus, Orion, G14x, G15x, M15, X15
     
  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Thanks for the clarification. That will leave the 6x24W series owners who opted for 3 year year warranties stranded. Perhaps someone can set up a business in dismantling broken members of this family and selling off the working parts? For example, recycling the keyboards from models with dead GPUs.

    John
     
  4. Zepto USA

    Zepto USA Company Representative

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    We're sorry for all the 6 series owners. But we simply don't have parts for that. Zepto DK had some, but guess we'll never get those. We can do some board level repairs, but not the GPU's. However, we do have batteries, chargers, keyboards, hinges.

    For the 3 series we only have batteries left.
     
  5. way2wacky

    way2wacky Notebook Enthusiast

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    Hi!
    Well I would be interested, since I bought my laptop about 3 months ago. And im really curious what happens to my warranty now- I also posted a problem im currently dealing and if I find out, what the problem is, I would surely be in a need of some service.

    I must confess, im positively surprised of Zepto USA activities here- US cityzens seem to have very effective customer support.

    Thx
     
  6. b00red

    b00red Notebook Enthusiast

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    I have warranty left but the laptop is still working properly. Might want to buy a keyboard though depending on cost.. Just to have a spare, there arent any others around that fit for the Nox A15 im guessing?

    Id also like to find out what the make and specs on the fan is in this model in case it breaks down later. Ive had it in for repairs, changed fan earlier then very shortly after purchase. Im not trusting it to last for years and years... Im not a wiz at it myself but in case it breaks i could get a fan and put it in myself... actually id like specs on everything i could possibly get specs on...

    Im in Sweden.
     
  7. Zepto USA

    Zepto USA Company Representative

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    The biggest issue about the this is that the machines are specially made by Zepto. Therefor you can't find any parts from other makes/models
     
  8. ReneSDK

    ReneSDK Notebook Consultant

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    Yeah the Nox, Nexus, Mythos, Orion, Anthea, G14 and G15 are designed by Zepto, for Zepto, so no other places to get the parts for those.
     
  9. Phoen!X

    Phoen!X Notebook Geek

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    Well, this is a great idea, thanks ZeptoUSA. I am a German customer with a Mythos A15, and I still have approx. one year of warranty left. My laptop is ok at the moment, but just in case something screws up, I'd love to use this option.
     
  10. Rajveer

    Rajveer Notebook Consultant

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    Do you have spare batteries for a 6214w by any chance?
     
  11. Zepto USA

    Zepto USA Company Representative

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    we have a few batteries left. PM me for address to determine shipping costs
     
  12. fhodnebo

    fhodnebo Notebook Enthusiast

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    I need spare battery and hinges for 6324 if you have any. My screen just recently started to fail slightly (cannot support screen when tilted 70-60 degrees towards the keyboard, ninety being straight up. is this fixable with new hinges?)
    and my 6 cell battery holds for ten minutes after two years. Normal i would guess, but my 12 cell battery never worked..
     
  13. iggnition

    iggnition Newbie

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    im in desperate need of a new fan for a NOX A14. the current fan is broken and makes the laptop overheat :'(
     
  14. hish

    hish Newbie

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    @ZeptoUSA

    My laptop fan for my Mythos broke down. Do you have any spares?

    Thanks in advance.
     
  15. iggnition

    iggnition Newbie

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    btw i cant seem to PM on this board, is there any other way to contact you?
     
  16. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    New members are blocked from PMs until they have accrued a few posts. This is an anti-spam measure.

    Contact details for Zepto USA can be found here.

    John
     
  17. Survivalsama

    Survivalsama Newbie

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    Hello,
    I am a French user of Zepto but recently my "m" key didn't work therefore i would like to know if anyone sell keyboard US or UK or FR for the 6224W model.
    Best Regards.
     
  18. Zepto USA

    Zepto USA Company Representative

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    Seen your mail coming in on my mobile, but somehow I can't reply. I'll shoot you a message when back in the office.
     
  19. mcdinner

    mcdinner Notebook Enthusiast

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    Hi there

    i have a Mythos/G15 with 1 year warranty left. No trouble atm, bould would be cool where to get it fixed if anything happens.

    mcdinner
     
  20. largopredator

    largopredator Notebook Enthusiast

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    I have a Nox A15 with 1 year warranty left, and I'd appreaciate two spare hinges if you still have some. One of mine broke in two recently. I'm not sure I'd be able to replace 'em myself, but since the Dutch retailer has been closed down, it's better than nothing I guess. :/
     
  21. Sjurfre

    Sjurfre Notebook Enthusiast

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    I have a Nexus A15 and have broke my hinges two times, first one i got on warranty by Zepto DK (I'm a norwegian buyer) And the 2nd time, was after the bankruptcy and i've order a hinge from zepto USA for 99USD.

    But, if it's possible to get this part on warranty i'll like a exstra :)
     
  22. Typhke22

    Typhke22 Notebook Enthusiast

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    Hi, I have a broken hinge at the left side of my Zepto Znote 6224W. My laptop isn't old yet and I would like to fix this, is it possible to get new hinges?
     
  23. sandro_f

    sandro_f Newbie

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    @ Zepto USA

    How much for a 6214W battery? Sent to Portugal
     
  24. Zepto USA

    Zepto USA Company Representative

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    We sorted out our list of spareparts we can use for the EU.
    We don't have much left, so be quick.

    For the A14/G14

    6x Mainboard
    15x Hinges
    15x Hingecovers
    10x Fan assemblies
    4x LCD Panels

    For the A15/G15 series

    8x Mainboard
    12x Hinges
    12x Hingecovers
    10x Fan assemblies.
    6x LCD Panels


    For all Nox models
    5x 9 Cell battery
    20x US Keyboards
    1x Danish Keyboard
    5x Geforce GT 130M

    6x24W
    1x Hinges
    15x US Black Keyboard
    15x US White Keyboard
    5x DK White Keyboard
    5x DK Black Keyboard
    2x LCD Panels
    1x Mainboard

    6625WD
    1x Mainboard
    25x US Keyboard
    5x DK Keyboard
    2x LCD Panels

    Part request that is not on our list, please shoot us a mail.
     
  25. Typhke22

    Typhke22 Notebook Enthusiast

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    Can I order the hinges for the 6x24W please? And an e-mail to arrange the business? Many Thanks!

    Edit: Not possible to use hinges from another type? Are they so different? Just in case ..
     
  26. Typhke22

    Typhke22 Notebook Enthusiast

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    No reaction?? :confused:
     
  27. B00MSTICK

    B00MSTICK Newbie

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    Can I get a price for a USKeyboard assuming there's no UK ones left?

    Thanks.
     
  28. Zepto USA

    Zepto USA Company Representative

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    Sorry folks...but we get a lot of requests and need to sort it out.
    I'm trying to sort everything before the weekend, so I'll be answering everyone by that time.
     
  29. Kocane

    Kocane Notebook Deity

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    I thought you didnt have a danish keyboard? Oh god, how much, how much : - D?
     
  30. contracks

    contracks Newbie

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    @ Zepto USA

    can you answer my private message pls.
     
  31. Zepto USA

    Zepto USA Company Representative

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    I don't see a PM...please make sure it is to Zepto USA and not ZeptoUSA...
     
  32. gigi432000

    gigi432000 Newbie

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    @ Zepto USA

    Can i get a price for:

    1x 6324w US or DK white keyboard
    1x 6324w LCD Panel
    1x 6625wd Mainboard

    Sent to France.
     
  33. Typhke22

    Typhke22 Notebook Enthusiast

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    Any news about the hinges?
     
  34. rton20s

    rton20s Notebook Consultant

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    ZeptoUSA/Zepto USA/Dave/Dennis/Whoever is left...

    I've emailed and PM'd and I still haven't heard back for a quote on the parts I inquired about. Any word on when you might be able to get back to me with that information? I know I'm not a European customer, so this thread doesn't completely apply to me, but I would think you would want to take care of your actual US customers as well.
     
  35. Zepto USA

    Zepto USA Company Representative

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    Sorry, but we are very busy setting up a new store. Let me look for your message and PM you. thanks
     
  36. Sjurfre

    Sjurfre Notebook Enthusiast

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    I've also sent you guys a e-mail for some weeks ago. Hoping for answer soon. Glad to hear from you.
     
  37. Typhke22

    Typhke22 Notebook Enthusiast

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    I've made this my homepage so :D not going anywhere xD
     
  38. michote

    michote Newbie

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    @ Zepto USA
    I'm new to this forum and it seems that I can't PM you.
    I'm searching for a german keyboard for my 6615WD.
     
  39. ReneSDK

    ReneSDK Notebook Consultant

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    You need at least 5 posts I believe before you can PM.
     
  40. michote

    michote Newbie

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    This means that i have zo spam a thread to be able to PM ...
     
  41. Sjurfre

    Sjurfre Notebook Enthusiast

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    No, just be active in other threads =)
     
  42. Zepto USA

    Zepto USA Company Representative

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    No german keyboard left. Only US.
     
  43. Sjurfre

    Sjurfre Notebook Enthusiast

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    I'm hoping for a answer from you soon Zepto USA.

    Sent both email and PM at this forum :)
     
  44. Typhke22

    Typhke22 Notebook Enthusiast

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    I'm already waiting a few weeks so :s
     
  45. manabi

    manabi Newbie

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    Hello, my znote 6324w cannot start. I see just black screen. my warranty has some 20 days left. What should i do? can zepto usa help me?
     
  46. Kocane

    Kocane Notebook Deity

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    Zepto is gone mate, your warranty is worthless. BTW its probably broken gpu
     
  47. Sjurfre

    Sjurfre Notebook Enthusiast

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    Zepto USA, are you out of parts since you don't answeres mails or pm on this forum?
     
  48. okristian1

    okristian1 Notebook Enthusiast

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    He/she might just have grown tired of helping when there is no other gain for him/her in it than the fuzzy feeling you get from helping other voluntarily.

    All we can do is be grateful for the help we get since we are in no position to demand anything. That being said it would be great to get some feedback whatever the feedback might be.
     
  49. robinpols88

    robinpols88 Newbie

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    i have a zepto nox, its working like it should. but i might be interested in a 9 or bigger cells battery.
     
  50. Zepto USA

    Zepto USA Company Representative

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    We have some parts for the Nox series coming in very soon. Also we'll start to distribute another brand. Check www.dennedusa.com for items we sell now, and of course for the Zepto parts that will be added this week.

    For the US Zepto owners, we can offer you an upgrade to a i3/i5/i7 unit for a discounted price.

    P.S Website is still being tested, please let us know any issues you come up with.

    cheers
     
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