HEL80 Time issue

Greetings all!

I'm posting this for a co-worker who recently purchased a Compal HEL-80 from ibuypower.com

This is an issue regarding the time on his machine. Whenever he brings his machine out of standby mode, he needs to manually change the time. He said it always displays around 2am.

At first I thought this was a cmos battery issue, yet when he restarts the machine, the proper time is displayed. This seems to only be a "coming out of standby issue".

Anyone have any ideas? Any help is much appreciated!

Is there a BIOS update he needs to be aware of?

Thanks!
Hudah

 

Some sort of crazy network time syncing problem? I've seen various things cause that at my work. Interferes with the VPN seed.

 

I should have mentioned I asked him to look into this, he swares it's not syncing with any external time source other than the BIOS. He is going to bring it into work tomorrow for a full diagnosis...

Thanks for the help Pyro!

 

By default WinXp syncs with times.windows.com or something like that...


Otto.

 

I have the same problem

 

What I think is happeniong is that your cmos battery is not holding its charge so you lose your time. When windows start it syncs to time.windows.com (or whatever) and you get the right date / time. When you come out of standby your computer is reading it s time of the bios, since the battery does not keep its charge, the bios loses the time and windows upon reinitialisation does not requery time.windows.com (or whatever).

Think it would be a good idea to call your reseller to know what's up with that.

Or it might be some totally unrelated problem with weird ins and outs = P

Otto.

 

From what i've read about the HEL80, keep in mind this is my co-workers machine, there is no more removable CMOS battery. Now they use a rechargable Li-Ion battery that is soldered onto the MOBO. I hope i'm wrong, my bud really doesn't want to send his laptop back.

Thanks for all the responses!

-Hudah

 

I should be receiving mine this week so I'll check if i havethe same problem.

Otto.

 

I had a problem pretty close to that and had to send the laptop in to get repaired. Turned out to be a bad motherboard the onboard clock was what was bad.

 

The reason I dont think your cmos is bad is because you say that his/her laptop is correct upon a reboot. Windows sync doesn't update each time you load windows unless your network policy forces a sync with either the windows server or an internal server. (Such as what I described) Or some other outside influenced utility/tweak that forces a sync... I'd be curious to have your friend check the timezone before and after this event... also test a network sync by possibly changing the time/timezone and rebooting.

Another thing... I've never seen any electronic device default to 2am... always 12:00....

 

My hel 80 syncs back to pacific time.. im on the east coast right now.. im guessing its syncing back to nevada time then?

 

I agree with you 100% Pyro. I've spent 17 years working with Microsoft products and this is a first for me.

Fact of the matter is I have yet to see this laptop. He should be bringing it in today so I can help him with this issue. I think there might be a bit more going on than he described, or that he's seen.

I'm hoping it's just a settings issue, which at this moment in time it does sound like.

Thanks to ALL of you for your input, it is very much appreciated.

-Hudah

 

I tought that active directory needed a time sync for sucessful kerberos authentication?!?!?! So you're telling em it doesn't sync at every logon?

Otto.

 

Depends on the network enviroment, not everyone uses active directory(novell for example, or many *nix based products), and not everyone has active directory setup for time syncs at logon... I know at Intel our machines dont sync at logon, because our VPN authentication is seeded by our own system clock upon creation. Changing the system clock would ruin the seed, and kill the ability to login (one of the many reasons they are ditching the VPN system for another, this was such a time consuming problem to fix because you had to rebuild the users account).

 

Yea, my hel 80 is doing the same thing, its very depressing, I really dont want to return it. I would just love to install a new battery and go on my way. ~crys~ I do love this machine.

 

Where are these people with the time problems buying there machines? Are they all IBuyPower?