Have not received order confirmation for laptop order

I ordered a 6625 in the last few days but have not received an email confirming this. I did try to ring up but since I am in the UK, the Danish opening hours are different and it's a bit hard to fit in. Is this usual, I might have entered the email address wrong or something.

Thanks

 

I never got one immediately either, it was only because I rang up to change something on my delivery address that I found out. I got an email 2 or 3 days later. Just got one tonight saying my 6625WD has been sent out. Not sure where from mind or how long it might take!

 

I suggest that you PM ZeptoUK.

John

 

Update - I got a note from UPS to say it was being delivered. It is going to take about a week from the point Zepto said they had sent it out for it to actually get to me. Maybe they come from Denmark?

 

Every machine comes from Denmark as they are all assembled here

 

7 days is a long time for the delivery. I thought the standard delivery period was 3 working days.

Anyway, you should now have a tracking number and can watch the progress. I think the shipments come through Germany.

John

 

OK I have my number, ZeptoUK emailed it to me. But where can I track the order?

 

You have what number? An order number? Zepto send out a different email with the shipping details in including a tracking number and a link to the UPS tracking web site. Mine is somewhere in Germany currently

 

We normally send with UPS standard shipping. This takes up to 7 days from leaving us until its at the receiver.

 

I'm having the same problem here. I ordered Zepto 3415W date was 11.2.08 from here: http://fi.zepto.com/Shop/Default.aspx (it is the Finnish website of the firm). I have not received any kind of confirmation yet. I also cancelled that order 3 days ago. No confirmation to that either. Then I read that digicomp wich supposedly was the importer for orders in Finland is no longer working with Zepto. And I called to the number given in the website mentioned earlier. The call went to digicomp, but they had allread closed as it was late when I made the call. So now I assume that the order I made also passed to digicomp wich no longer deals with Zepto. So I think that my order really didn't go anywhere in the end. Hope someone can shed some light on me here.

Thanks!

 

Kateeus, try contacting ib AT zepto.com. He'll be able to tell you more about your order/cancellation.

 

Ok, thanks for your help

 

I sent email to the address given couple of days ago. I have not received any kind of answer from them either I also tried to call to the numbers given at fi.zepto.com and www.zepto.com during various times of day, but there was now answer. I wonder whats going on. Well I'll keep trying lets see.

 

Iann (ZeptoUK) has been sick a few days and it's probably because of that he haven't been able to answer you.

 

All righty I'll just keep on waiting then.

Thanks

 

I just got a polite email apologizing the delay in answering my request. Everything is good now. No harm was done. Thanks for helping me out people.

 

sorry Kateeus

I didnt mean for it to happen but it slipped down my mailbox somehow

I was sick on Tuesday and it cause havoc for the rest of my week

 

Really no problem at all. We are all humans and make mistakes. You've been sick and all so it is not really your fault. I didn't get a bad taste of Zepto because of this.

Keep it up

Pasi