Hey Zepto, where's my laptop?

Hi, I ordered (and paid) a Zepto Znote 6625WD from the Italian branch of Zepto. I knew all I would get was the standard email upon order submission, but almost three weeks have gone by now and no sign of life from the Italian branch or the parent company. I wrote twice asking for updates on my order and giving evidence of wire transfer, but got no reply, not even from the Danish headquarters.
Advice, anybody? Sure enough Zepto has a long way to go in customer care. I don't want to sound harsh, but to have sent your money to people that don't even bother to answer emails doesn't feel good at all...

 

I have ordered a zepto myself. When I ordered I got emails from the zepto department fluently, even on sundays around 10 o'clock (evening that is)
And now when I ask for a status update (already send 2 mails myself to all contacts available for my country) and not a single reply, zero.

I find that this is quite disturbing, and shows a lack of costumer support.
Many people say that the only way of getting a status update from zepto is to call their phonenumber and then they'll give you an update.

In my opinion zepto should do something about this 'behaviour'

~C'

 

When I ordered my zepto I got replies to all of my mails within one day (was some problems with the harddrive I had chosen being out of stock and stuff). I also ordered a backpack later and got a reply on my mail there, also within one day. So I would say the swedish branch are up to speed at least. Delivery of both items was within the timelimit stated by zepto as well.

 

If you send me an email with your order number I can look for you. Who are you dealing with at Zepto? Is it a reseller? My email is [email protected] and I will help with anything I can

 

Can I also ask which country this was brought from? Each country should have a contact person or an E-Track system so that we can reply to customers questions regarding the products themselves and the order status

 

Thanks for the reply. I do not have an order number, all I got was the email that I am sending to you privately - should I start worrying? I placed the order on the Italian Zepto website, and the payment recipient indicated when you finalize the order is a San Marino Republic (tiny state enclosed in Italian territory) based company called Play S.r.l.

 

I also want to thank everybody who replied to my post. Hope that Zepto UK can do something.

 

I'll send you an e-mail containing the information

 

I have the same problem. I'm from italy too.

I ordered 2 weeks ago and only after several emails i got an answer about my payment and order acceptation.

I emailed several times during last week both the sales service and zepto italian branch, but nobody answered.

I have NO order number yet and i'm getting a little angry about this situation.

I cancelled my order for a m1330 from Dell because they delayed my laptop for 3 months and i thought Zepto was a good choice.
Now i'm starting to have doubts about that.

I got 8 days of estimated delivery time for my laptop and those days have gone now.

Where is my computer?

 

I also ordered a 6625W after a long time of consideration. I did the order a week ago, and so far i haven't received even an order confirmation.. This happened in Finland.

 

i had no problems getting my laptop from the reseller

 

Well, lucky you. I'm feeling much better after i read your post.

 

I recieved mine today, it had about 2 weeks delay than the promised delivery date.

But my pleasure doesn't take long... I accidently (or maybe it is not related) activated TPM and now the portable does not go further than the white Zepto screen. I hope I don't have to sent it back.

 

if you wonder about the reseller its NOT zepto itself, it was from http://www.jimmspc.com

 

As the one who started this thread, I am happy to announce that, thanks to ZeptoUK prompt response, my laptop was finally delivered today (original estimated delivery date: Aug 25-29). Miraculously, even the Italian Zepto branch gave a hint of life yesterday afternoon, responding to a last-ditch email I had thrown at them.
Kudos to ZeptoUK for stepping in and getting the job done and thanks again to everybody who cared to answer my first post.
Ciao!

p.s. As I am getting ready to install Vista Home Premium 64-bit on the machine, I guess I will probably bother you all with new posts in the upcoming days...

 

I'm glad to hear that you are now united with your Zepto. I hope you enjoy it.

I believe that Zepto are aware that they need to improve their order acknowledgment and tracking system and I hope that something is being done.

John