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    If you want an AW, read here.

    Discussion in 'Other Manufacturers' started by Nucleo, Apr 12, 2005.

  1. Nucleo

    Nucleo Notebook Enthusiast

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    Nucleo, Apr 12, 2005
    #1
  2. yassarian

    yassarian Notebook Deity

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    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Nucleo
     
    Last edited by a moderator: May 8, 2015
    yassarian, Apr 12, 2005
    #2
  3. coolqf

    coolqf Notebook Consultant

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    <blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Nucleo
     
    Last edited by a moderator: May 8, 2015
    coolqf, May 12, 2005
    #3
  4. debbieh

    debbieh Newbie

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    I ordered an Alienware laptop based on their supposedly excellent quality assurance and customer service. What a mistake! My Sentia arrived with a burnt pixel that was slightly to the right of center. Because it was not in the center quadrant, they refuse to replace it. I have to either pay a 15 percent restocking fee (about $300!) or I'm stuck with a glaring reminder of how crummy Alienware is every time I turn on my screen. This bright blue mark will show up brilliantly in the midst of every game I play, every PowerPoint presentation I make, everything I do on my laptop.

    When I spoke with the technical support manager, Juan Carlos, he was condescending and asked me: 1) Don't you know anything about how LCD screens are made? and 2) Do you even know what ISO 9000 standards are?

    Well, the answer to both is no, but I do know unsatisfactory customer service. I had no idea I needed to know LCD manufacturing procedures and ISO 9000 to buy a quality laptop. I mean, I don't need to know how my car is made before I purchase one...

    Meanwhile, my husband sent a mail to their 'customer support' line that they claim to reply to within 24 hours. We're going on 48 hours now without a word...

    Alienware thinks a burnt pixel is a defect if it is in one quadrant of a screen, but if it is slightly to the right, it is merely an acceptable flaw. What?!?

    I'll never buy another Alienware and I'm doing my best to get the word out.
     
    debbieh, May 14, 2005
    #4
  5. Dragon_Myr

    Dragon_Myr Notebook Evangelist NBR Reviewer

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    NBF used to be full of mad AW owners until the fanboys kicked them out. Any thread at NBF in any forum that says anything negative about AW is instantly deleted. Even over there in the Dell forums several calm intelligent threads have gone over the AW lies about the 7700 vs. XPS2 and they get deleted. NBF is just as biased as the AW forums themselves.

    For that matter, I'm glad I can trash and complain about companies like Dell, Sony, and Fujitsu on their hardware or practices every once in a while when I don't agree with them and not get my message deleted/moderated. It just goes to show how strong the big names in computers are and how weak small AW really is that they can't even take criticism or help several angry customers. Instead of fixing their problems they try to delete them until they go away while competitors actually will get concerned after a while and move in to fix the problem more often than AW would dream of from all the posts I've read in the 6 months before I made my laptop purchase decision earlier this year.

    ________________________________________________________________________
    UT2004 SoulKeeper - Modeler | Unreal Engine Game Content Developer: Maps, Models, Animations, Characters, Textures
     
    Last edited by a moderator: Feb 2, 2015
    Dragon_Myr, Jun 3, 2005
    #5