Issue with fingerprint reader

I just assembled my compla fl90 this week and everything went great no issues. After I loaded vista I used the driver cd and loaded all the drivers except, the vga driver(I went to the compal website to get the lastest one).

The issue I am having is that the process for the fingerprint reader is taking up about 40% of my cpu at any given time. Also, whenever I try to open the control settings it just freezes. Once I end the process my cpu goes back to 10%.

It scans fine, logs me into windows fine, just uses way too much of my cpu when idleing. Is this typical? Is there a better driver that corrects this?

 

Hmm no replys. Guess I'm the only one who experiences this problem

 

Did you try reinstalling the driver?

If so which ver of Vista are you running, and which driver ver are you currently using for the fingerprint reader?

 

I'm using vista home premium 64-bit. I used the stock driver off of the cd that came with the fl90. I clicked the tab for vista64 and used that driver. Has since uninstalled it and tried the one off the compal site. same result.

 

mine does something similar as it eats up cpu and memory. I have 4 gigs and I'm talking the finger print driver psl(something) can eat up 1.5gigs easy. I have to kill it. This seems to be a current issue with the notebook as it happens to mine also. Search around on the forum as this appears to a widespread issue. Doesn't happen all the time but every once in a while it will do it.

 

I personally just don't use that fingerprint reader on my compal - See no need for it when you have a password as well

 

I had spoken with a customer back in November who had a similar problem with his Sager NP5791. Although it was a constant memory leak, rather than CPU usage, as long as the fingerprint software was running. Sager told me that there was no problem with the software, that one of the inhouse technicians was running it without any problems and that it must be something wrong with the customer's particular setup. They suggested it might be a virus. In the end, the customer checked for viruses and ran Memtest a few times with passing results, but continued to have problems, including random blue screen errors related to the TouchChip Fingerprint Coprocessor. Sager issued an RMA and serviced the laptop. I was about to send them a note now and ask what the results of that repair were. I'll update my post when they reply.

 

I tend to not think it is a virus that is causing this. It was an issue from the go and I build the system myself. Don't think I even connected to the internet when I originally noticed the problem.
Glad to hear others are experiencing the problem. For now I will just kill the process at start up. I wonder if there are anyother aps that are compatible with the reader. Maybe it's not the driver but the application that comes with it.

 

http://forum.notebookreview.com/showthread.php?t=178489

Found some else with this issue. He contacted the software company and got a fix. Waiting to hear back from them.

 

had the same problem with my hel80, when I got rid of it and upgraded to the ifl 90 I did not activate the fingerprint software as I was afraid of similar issues.

 

e-mailed upek and got e-mailed an updated version of the software and driver. Issue is now 100% fixed. Anyone experiencing this should do the same. No more memory leak or high cpu load.