My 6625WD has arrived and the keyboard is faulty

Well the laptop arrived and it looks nice and performs nice and quickly in Vista but the keyboard is faulty pressing space doesn't work properly and then when it decides to register a space it keeps on registering it as if they key is stuck down.

Back it goes....

 

Well, I'd first give it several good hard pokes, pulls and try to wiggle it around. Something probably isn't seated properly and you might find the problem clears itself. I've had several sticky key problems over the years which have cleared themselves before I could arrange for repairs.

John

 

I tried that and it didn't work. I have arranged for a pick with Zepto who have said they will get it turned around really quickly and delivered back to me as fast as possible so I will wait and see.

 

That really sucks mate. I hope it will work out for you, mate.

 

Cheers, thing is the reason I chose Zepto was I had a Dell M1530 but the screen was awful so I had to send that back. The screen on this was lovely but not much good if I can type spaces I don't seem to have much luck with laptops. So now not had a laptop for about 5 weeks since I started my quest to buy one.

 

Sorry about the keyboard, welcome to the '6625wd's keyboard issue club.'
Hope you're able to get things cleared up quick! I was, took only hours to fix.

 

A bit sad really. I thought Zepto had improved its quality control so that the Keyboard problems of a year +ish ago no longer occured.

 

My 6625 still has some flex on the right side of the keyboard... I've gotten used to it, so I don't really mind

 

I have a few times experienced that the system thinks the Ctrl button is held down. Quite difficult to type anything, when the system thinks I'm trying to use shortcuts

A restarts solves my problem

 

Tyven try updating your keyboard driver (if there is something like that )

 

I don't think there's a specific keyboard driver. The nearest is the regional settings.

However, another possibility is something has set itself as a sticky key under the Ease of Access. Otherwise I would reset the BIOS.

John

 

It's such a pity that Zepto don't seem able to quality control these keyboards, it has been a consistent problem with the 6625WD and has been picked up by many of the reviews of the machine. Zepto must be loosing sales over this issue, but yet they don't seem able to offer a solution, other than replace the keyboard with another same model, which is pot luck as to whether it suffers from the same problem. I do wonder if some aspect of the assembly of the computer also needs looking at, because my keyboard works OK but suffers from noisy keys in certain areas, which could be a result of incorrect assembly. Come on Zepto give us some information about this problem which you must be aware of, is it because you are tied to a supplier which can not provide the best quality keyboards.

 

I don't like the keyboard either but I have learnt to live with it. However, one unusual feature of the 6x24W / 6625WD keyboards is the integral air vent holes. This must limit the options for getting them from another source and may also be a cause of some of the problems we observe.

We have to hope that user feedback is being incorporated into the 2008 models.

John

 

Hi Tyven, try tap the both Ctrls a few times next time this happens. I've had this happen more than once on a few systems and not just windows too! I usually tap Left-Ctrl, Right-Control, Alt, AltGr, both Shifts 3 times each when this happens - yeah sounds like voodoo but it always works for me! Only thing I can think of what happens is that the system gets the "key-down" for a modifier key but fails to get the "key-up", so it "thinks" that the key is still depressed.


Quote taken from http://www.computer-engineering.org/ps2keyboard/
...
Scan Codes:
Your keyboard's processor spends most of its time "scanning", or monitoring, the matrix of keys. If it finds that any key is being pressed, released, or held down, the keyboard will send a packet of information known as a "scan code" to your computer. There are two different types of scan codes: "make codes" and "break codes". A make code is sent when a key is pressed or held down. A break code is sent when a key is released. Every key is assigned its own unique make code and break code so the host can determine exactly what happened to which key by looking at a single scan code. The set of make and break codes for every key comprises a "scan code set".
End Quote

And for those of you that can't believe that a 20 year old PS/2 protocol (1987) is still alive and kicking inside your nice modern 2007/8 machine, then open up device manager, look under keyboards and see for yourself

Now tell Zepto you want EFI!

 

2 cents:

I had my keyboard replaced a few weeks back, though the new keyboard
isn't great, there was a small improvement. I do get the impression though
they 'over tightened' the new keyboard to help resolve some of the
springyness. This results though in an unflat keyboard, which isn't a big
issue but it's still there.

 

Yeah the thing with keyboard buffers and controllers is that they havent really changed in the last 10-20 years, as humans wont type faster how hard we ever try

 

Well I have jumped ship, asked for a refund and ordered a Macbook pro. Thanks for all the help.