OCZ's support

Since we are required to keep threads on track and this isnt only about the mobility drivers, I figured I would start a new thread per forum rules.

I would like to point out that OCZ has went to 1 thread giving support. Yes 1 thread. There are 2 "OCZ employees" (I put that in quotes because they have yet to divuldge their title and position in the company) on these forums.

They have helped 1 person. Luthi3n with a simple task about hot keys ( no effense Luthi3n)

Other than that they have not posted a single post to a single issue anywhere on these forums. Yet claim to be commited 110% to customer support.

I am not bashing them I am just making a general observation.

The only threads they post in are the ones that directl corelate to public relations and keeping the "bad press" out of their company.

It is my understanding and belief that OCZ technologies is a rebranding company that places there name on other products as a sponsor if you will. They do not develop anything in house that I am aware of (please correct me if Im wrong)

I also noticed they have no problems rolling out new product lines. Whiel thier "team" works on pushing for new driver. (team...lol)

OCZ is suppose to be a leader in technology, the gamers choice, and innovating. This is what they have built thier company on.

I said it before and I will say it again. When the smoke screens clear and the boil comes to a hault. All you are left with is an empty pot.

I dont know if you all are aware of this or not. But OCZ does not guarantee support for the 48xx series mobility cards. Now wouldnt that be a classic =)

 

they don't even guarantee any support for the current 38xx series mobility cards...

 

Wow, so the 48xx cards may require a mobo revision or they may not show up at all for the whitebook?

 

Yes NGH that is correct.

OCZ does not guarantee that the 48XX series will be supported at all in teh whitebook. All we have is rumours.

I did a little more research and have also found that the 48XX series drivers they posted on their website was a mistake. It was named improperly and actually pointed to teh wrong drivers all together.

 

This is true as well. Cant say any support since they did release intial drivers more like any updated support. =)

 

Also I would liek to make it clear this is a discussion thread.

Per forum rules:
While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts. Our decision is final in these matters.

So lets keep this on a debating and not personally attack the OCZ reps. Factual information and debate is what this thread is intended for.

 

Anyone heard anything from OCZ since we were on the brink of a release date

 

hmm i was told yes they will fit. not that we are not sure.. so i am also wondering at this point if that is what you were told by them

 

At this point it kind of seems like by asking all we are doing is beating a dead horse, but any insight when those mobility drivers will be coming?

Notice I said "kind of" and not that we ARE beating a dead horse.

 

The 4k series will fit. It may require a hacksaw and some duct tape.. But I assure you that one way or another they can be made compatible with this system.

 

I will post up some extensive emails from some of the heads of OCZ and you will see what I am talking about this hear say stuff on these forums is rampant.

These rumours about the 4k series. As I told everyone wont be out for some time and everyone argued that they had connections that said they would be out by Jan and be out by Christmas. Once again do NOT believe the stuff you here. Because guess what?!?!? the 4k series ISNT here yet. AN will be months before we see it

OCZ does not have drivers for this system and everyone keeps saying oh well they have drivers for the 4k series. They DO NOT have drivers for the 4k series it was a typo and linked to some old drivers on their site

What makes you think we are going to get new video drivers? How long did they miss the deadline by so far?

You will also see how hard I pushed for the .028 BIOS in the emails I sent and recieved.

Shadow Games KIP we heard you.

 

yeah, i still don't see a 4800 anything fitting into a whitebook as of right now. and that one card that will fit is a 3800.

 

Hi guys.. I have a small favor to ask. Please, visit the ATI/AMD Support forums via this link: http://forums.amd.com/game/messageview.cfm?catid=264&threadid=106733&enterthread=y

Spend 5 minutes of your time to speak up, and make sure that someone over there hears this request for Driver support. All Im asking for is 5 minutes, please. Register, comment, and get involved. I can't make the noise all by myself, so help me make some. 5 minutes of your time shouldn't be too much to ask. Thanks in advance guys.

 

Umm...that card on the left in that 2nd picture is a 4800, probably the MXM-III variant of the 4870 (the GPU core is definitely that of the 4000 series). The form factor of that card is exactly that of the 3870 in my notebook:

http://img211.imageshack.us/img211/9817/ArimaGPUs.jpg

 

yeah, nah it isn't. and also that card only has 512 ram on it and not 1 gig(speculation of course)

 

Proof? Also, just because it has 4 memory modules on the top doesn't mean it's 512 megs. The other memory modules may be on the bottom side of the card (like the Desktop 4870x2 is set up).

 

http://game.amd.com/us-en/unlock_4800mob.aspx
click on gallery

not sure where you guys keep getting this information from, but they dont even have a 4800 for the whitebook as of today.

 

How can you be so sure? :S

Thank you. You should make a new topic. It's really important for us to go there and ask for drivers.

 

lol, that's your proof? All that proves is (which was proven since the day it was announced) that there will be a MXM 3.0 type B version of the card. It doesn't suggest anything against the possiblity of an MXM 2.x Type III version.

I on the other hand have a lot more proof than what you provided that suggests otherwise. For instance:

Going back to that famous flickr site:

http://www.flickr.com/photos/21969965@N05/

Check the GPU-Z screenshot. Aside from the obvious M98 label under "Name", if you look under "DeviceID", you'll notice that it says "10.02-0945A". not sure if they still have it, but AMD leaked a revised Device ID page. For those who remember or have it cached like I do, if you look at the card the last four digits of the ID corresponds to, you'll see something interesting (hint: 944A = Mobility 4850, 944B = Mobility 4850 x2). Also in that GPU-Z screenshot, you'll also see the amount of memory available on the card (hint: it's not 512mb). The only thing is that this might be the GDDR3 version of the card. However, it's not like upgrading to GDDR5 would consume more power (GDDR5 actually does the opposite).

That same flickr gallery also has a picture of the card. Even though it's upside down, I'm sure most would conclude that it looks exactly like the one on the left in that 2nd picture.

At CES, Mercury Computers introduced a concept called the GPGPU box, which uses Graphics Processing Units for realtime rendering on the go, mainly for military and research applications. Someone from the Inquirer reported on this here:

http://www.theinquirer.net/inquirer/news/289/1050289/mercury-debuts-rugged-gpgpu-box

If you read the article and take a look at the 2nd picture, you'll notice the type of connector it uses (hint: it's not MXM 3.0) and the Thermal design/Screw placement it uses (hint: it's not MXM 3.0 type A or B).

Of course, although there is in FACT a MXM-III version of the 48xx cards, it's not 100% certain that the particular model shown may be a simple swap-n-drop; no question that it will fit in a Whitebook/AW M17, or any system with an MXM-III or MXM-IV slot. It's just a matter of will it work? I believe it's more likely than not...

 

first off. makes no difference to me. im just pointing out ati's stand on it since it's their card. not to mention what was said at ces last week. not to mention what others said about 4800's for their laptops . "no date on if or when there is going to be a 4800 card for current laptops already out" everybody with these hidden sources and all is mighty funny. but like i "stated earlier. as of today, there is no 4800 card for a whitebook/alienware/knockoff or what ever.
i also never stated that they wouldn't make one either.
so save it

 

That's not the point. I asked you to prove that the card pictured on the left is a 3800, which you didn't.

 

prove it isnt which you can't

 

lol, already did.

 

no you didn't.
but keep thinking that

i know we all like to be first with information and all, which is fine. but proof is someone from ati/amd backing up your claims. not internet speculations.

when they get around to making the correct fitted card, im sure they will announce it to the world that it's available. as for today, jan. 13th. not a reality. sorry.

 

How about someone gets an internal shot of the MSI chassis, or find out what their MXM type is? That could solve the speculation, and put it I rest.

 

yeah, been trying that one as well E. i called ati today to see just what they are willing to release as information. we'll see what they say when they call back.

check this out e. (i didn't know they had 1 gig 3870's???)
- ATI CrossFireX™ technology with ATI Mobility Radeon™ HD 4870 graphics, GDDR3 1024MB VRAM (W90Vp)
- NVIDIA GeForce 9800M GS, GDDR3 1024MB VRAM (W90Vn)
- ATI CrossFireX™ technology with ATI Mobility Radeon™ HD 3850 graphics, GDDR3 1024MB VRAM (W90V)

came from one of the many posted articles.
so from that, it would suggest that there is also a 3870m 1 gig card floating around or are they summing up the total of both cards

 

Whatever helps you sleep at night.

 

ummmmmm, ok.

 

Then you'll have to do that for Asus and the other guys who plan to use the GPU solution. The MXM 3.0 thing is not set in stone. Unlike some people who make assumptions based on a couple of pictures of one design, you have to realize that manufactures are at liberty to make changes in design in terms of connectivity and other things. A perfect example: Clevo, Arima and the 7950 GTX. NVidia's pictured version is an MXM-III with no SLi connector. Arima's version pretty much used the same design and added SLi connectivity. Clevo on the other had had two versions significantly different from the nVidia model. One with an MXM-IV connection (seen in the first D901c/Sager NP9260) and the other using a proprietary connector (seen the M590KE), with both also adding SLi connectivity in addition.

 

I may be mistaken and certainly don't want to get involved in the pissing match between you two but I remember the guy from Rk Computers that is a member here saying that the 48xx series would work. Thats all I'm gonna say and if I remember incorrectly, so be it.

 

luthi3n. i hope it fits to be honest. i would love for someone to be able to insert one in their laptop today as well. but is that a reality?

never said it wouldn't happen, just that it hasn't happen as of today is all.. big difference...

 

So would I. I wasn't trying to say one of you was right and the other wrong, just that I remembered someone (Rob I think was his name) from RK mentioning the 48xx series and the whitebook.

 

i dont mind being wrong. and ichime is a great debater of he issues at hand. have nothing against him. he is one of the reasons why i tend to look harder at certain things, because he tends to actually do his homework!

as for us finding out about the w90vp and what it looks like.
per asus rep:
they debute a beta version of this model at the ces show. they dont have any models for sale as of yet.
they dont even have the spec data sheet on it as of today.
they will however be getting information on it with in the next 2 weeks.(do not quote me on that. it was what i was told by asus rep)
they said they didn't have any pictures on hand of the inside.(im sure someone does, just not the rep or people i talked to)
they said they are a true odm so they may just fabricated the pcb board themselves (speculation on their part. wont know till they get the spec sheet)
it is however type 3.0 something (as ichime mentioned earlier) as to what it actually looks like. wont know for sure till around the first week of february.
he said he would email with the info when it becomes available.

 

That Asus w90 is ridoncu-huge. 18.4 inches seems a little excessive! The OCZ whitebook is perfect, just let us put 4870s in there!

 

There is no word to describe how big the W90 is you have to describe it's size with an anecdotal comparison.

Like if massive ever saw a thing that made it say, "wow that's friggen big" that thing would be the size of the W90.

From now on when I lie to drunk women I'm going to tell them it's as big as a W90.


On topic: This site calls the 4800 cards a MXM-II but that doesn't look like the MXM-II Ive seen.

 

The reference design of the 4800 series is for all intents and purposes irrelevant since each ODM only purchases the actual GPU from ATI and designs and manufactures the cards in their laptops. Only Arima/Flextronics knows what type of slot they are going to use for this card. If I had to bet money on it I would say they are surely going to make this compatable with the current motherboard as its alot more cost effective to make new cards for the existing motheboard as opposed to design all new cards with all new motherboards.

Only time will tell. No point in arguing about it.

 

Online debates are always fun. I'm still positive that that MXM-III card is a 48xx though. But as you suggested and what I agree with is that there is no version that works with the W840 yet. The MXM-III pictured would definitely fit in an OCZ whitebook, but it working is just speculation for now.

QFT

 

guys the cards will fit. i spoke with them today and they already even know pretty much how much $$ it will be to upgrade.. they will be the same slots and drop right in. i got info from a few different people over there today..

 

i just got one question...what does qft stand for..because i know it's not quit ******* talking...LMAO*
or is it
quite frankly true.

zfacter: who is them?
and if your talking about flextronics, then tell ocz to make sure they get the drivers for them this time while your asking..lol
because flex would be the odm so they are also the ones in charge of the drivers.

 

You are correct, I spoke with them last night and it is confirmed the current chassis will allow upgrade to the new 4870 vga. The eta from them is the same so far....late march.

 

GIMME GIMME GIMME! As soon as it is supported and on your site, I'm placing an order!

I believe it is "Quoted for truth".

 

are they going to release the both cards at the same time or are they going to do the 4850's first then bring the 4870's?

thanks, because i sure had no clue.

 

Ok..need new posts in new ATI thread
http://forums.amd.com/game/messageview.cfm?catid=279&threadid=106781&enterthread=y

Come support out cause!

 

$600 bucks for a set 0f 3870's thats how much they cost?

 

That's it. I'm tired of being kicked from a side to another. I'm really pissed off...
I WILL NEVER EVER BUY ANOTHER OCZ OR AMD PRODUCT!!!!
And I'm going to be sure that in my company they will not too.

 

quite frankly true

 

Fact of the matter is it's not that OCZ is saying it's AMD responsibility and AMD is saying it's OCZ's responsibility....everyone seems to be blaming the same culprit: Flextronics.

 

QFT

10chars

 

yep they said it could be a week or so hold up added to the eta but as of now they are fully on schedule

 

estimated cost (AGAIN ESTIMATED) is roughly 50$ or so more per card than the 3870's are at now. that is all i can say. and again this is a ESTIMATE as of now

and its not ocz or amd at this time thats holding up the drivers. its flextronics. they have to deal directly with amd in getting those drivers out. if flex doesnt move on them with amd then no one benefits.. from what i understand ocz is for sure working as best they can to push them to get them out. same will go for alienware as far as im told.. unless they release modded drivers which technically according to intel they are not supposed to do. so this is a big merry go round right now.

ocz can not release modded drivers due to the intel terms. because they are a intel partner. from what i am told and i have spoke with intel as well if they do so they violate a agreement that they have with intel. the smaller resellers may not either care or not have this agreement with intel so they can release what they want to. this came from one of the higher ups directly at ocz and also intel from their odm division