Ordering a Zepto from France...is that really possible?

Hi,

First, scuse me for my English, which is not perfect...but I think you'll understand what I mean!

Very interested for a 6224W, I tried (yes, it was a try because I couldn't complete the order) to order it last wednesday, when it was released on the Luxembourg store. Yes... because when you choose France, you're relocated on the Luxembourg website...
When I ordered it, I had no bank informations in the order confirmation, nor order ID or anything like that.

I tried to contact Zepto by mail, but no response.
I finally call them on phone (France to Luxembourg...$$) this week. Yesterday a guy told me that it was a known problem, and he was supposed to warn Zepto of that.
But today on a forum, a member (a French guy too) told us that when he called Zepto, he was told to order from the global store ( www.zepto.com and not lu.zepto.com to be exact).
But there is a few problems with that : for the same configuration, it is 100€ more expensive than on lux.zepto.com, and most of all, we don't have the choice for ordering an Azerty keyboard.

I called Zepto again today, and the person told me that they (but who exactly? I don't know) were not able to answer for Zepto's questions, and to contact Zepto, I should go on www.zepto.com...

So I'm really lost with that... and desappointed. I was really interested in buying a 6224W, but Zepto doesn't seem to do facilitate the ordering for French people (maybe we aren't alone in this case, I don't know), it's a pitty.

Can anyone tell me anything on this situation?...

Thanks.

 

Sounds a bit strange. I think the Zepto guy in Luxemburg doesnt really know what is going on. Does he even work for Zepto? The lu.zepto.com looks total different from all the others. The 100€ more is because of the tax they charge at the global page. You will not be paying the tax but only the TVA in france. I think it is like 19%.

If you have problems I can just recommend you call them in denmark:
Tel. +45 47 37 10 25

 

We are working on a solution for this at the moment. All customers will be dealt with from here. we will arrange a pick up and return service as well.

 

Thanks for your answers, both of you.

Mister from Zepto, can you give us more informations on what you said? Because it is quite evasive and frustrating...
Ok, now we know that Zepto is working on a solution. But do you have an idea of when will we have for France (or Luxembourg) a real good solution and efficient online store as the others countries? and services too ?

Thanks.

 

Hi, sorry I do not have a lot of information. We are working on sites for canada,US, france, italy and maybe more. Send me an email to [email protected] and I can give you moreinformation when I have it.Hope this is ok

 

I think that there are a couple of french guys here in forum that have a Zepto, though i can't remember their nicknames.. :S Maybe they could tell you how they got their laptops.