Positive experience working with M-Tech

I'm writing this post to offer information regarding a small laptop vendor that I have recently been dealing with to purchase a custom laptop. The company is named M-Tech and they supply rebranded Clevo and Compal laptops. This, in itself, is not distinctive since there are several vendors where you can buy Clevo and Compal machines from. However, I have found M-Tech's customer service to be unmatched by any company I've ever purchased equipment from. Here's how my experience went:

I called up M-Tech one morning to discuss purchasing a laptop, but that I had some special requirements. A person actually answered the phone, not a machine, and she redirected my to Jerry, a sales/technical guy. I told Jerry that I'd purchased a D900C about a year ago from Sager and I couldn't get it to run some scientific computations. Since the D900C was the most powerful laptop I could find at the time, I asked him if there was anything newer that had come out that might work for me. He started asking some questions, then started explaining some tech stuff to me (CPU cache, RAM latency, RAID0, etc.). He was convinced with some upgrades to the D900C, it would work for my purposes. We spent about 2 hours talking. I ordered the suggested parts and installed them about a week later. They worked like a charm and my D900C now runs the computations.

Based on my positive initial experience with them, I contacted M-Tech again about a week later to spec out a 15" laptop that might run my computations. There are no 15" laptops that can fully match the D900C, so I wasn't too sure that I could find something for my purposes. M-Tech offered to run some tests on their top 15", the M860TU. So I packaged up my software and mailed them a set of DVDs so they could test the computations on it before I actually made a purchase. They successfully ran the tests the day they got the DVDs. I'll be purchasing the M860TU from M-Tech in a couple days.

The most important thing that they offer is advice about not throwing money on hardware that you don't actually need. They'll talk to you about your particular requirements and recommend a configuration for your specific needs.

By the way, check out their website. It's probably the worst website I've ever seen - which may make some people nervous. But keep in mind what you're not paying for with them - website development and marketing. I won't be buying any more Dells or Alienwares. Check out their websites - they're fantastic. But guess who's paying for that fancy website: you. And all those TV advertisements? You're paying for those, too.

Also, I've done some price comparisons between getting a Clevo from M-Tech vs. some of the other Clevo rebranders and the prices are virtually identical. And when you factor in that M-Tech may keep you from wasting extra money on useless hardware, you might actually save a bunch of money with M-Tech. For anyone getting ready to purchase a top quality laptop, I'd recommend at least giving M-Tech a call.

And no, I'm not an employee or in any way affiliated with M-Tech. I'm just a disgruntled HP and Dell former laptop owner and have grown sick of the poor customer service from those companies and was ecstatic to finally find a company that has knowledgeable technical service.