RMA Case - Update

Well, I just recieved my lappy back from Zepto. They fixed some of the stuff...

- They put in a new screen - but the wrong one!!! I used to have crystal clear

- They changed the HDD from a 160 GB 5400 to another 160 GB 5400 - Or so they say in the following letter. Problem is I never had that one. I had a 60 GB 7200. The same that's in the lappy right now btw...

- Now the fan is making a nasty sound when I fire up the lappy...

So... It's going back again tomorrow...

Now, I've always been a big fan of Zepto and their support and service, but this simply boogles the mind. It's just to lousy! I'm kinda angry right now

I'll keep you posted as this thing develops...

 

Really sorry to hear that man, I can only imagine it's very very frustrating.
Lets hope they fix it right the 2nd time around and perhaps get a little
something for your trouble.

 

yeah I hope they manage to get it right... It's extra troublesome 'cause I'm writing my finishing thesis in school, and my old laptop I'm using now can't run the programs I need to run...

 

Too funny, we're working on my wife's thesis at this very moment, she defends it today!

Good luck to you!

 

Thanks And good luck to your wife! I hope she does well!

 

HPJ what was the original problem ??
Btw : Crystal clear sucks you should be happy to have a matte

I sincerely hope that they fix mine correctly. With all the tests I ran before sending it in they should have 95% of the information needed to find out what's bugging and fix it. If I were them, I'd replace the defective 7600 with a 8600GT just to make sure ;-) (i know it's not possible but if it were it'd be cool ^^)

 

Hehe... Yeah that would be cool.

Original problems was:

- Overheating (massively)
- Loose keyboard (they replaced the keyboard, so that's fine now)
- Problem with the screen. It sometimes went into "inverse", like a photo-negative. And there was a vertical line of different colour than what was on the screen
- Problems writing DVD's

It really sucks!! At least I was promised they will treat is as an urgent RMA. Hopefully this means delivery < 1 week.

 

I had overheating problems as well... at least i did before the thing went nuts and refused any kind of nvidia driver.
I never tried burning a DVD... couldn't get the drive to recognize my writeable dvds, but I hear that differs from the brand you use.

 

Oh man... I should have recieved a postage-slip today, so I wouldn't have to pay the postage, but it (of course?) didn't show up in my mail box... I wonder what else will go wrong (as I'm certain these aren't the only problems I'll encounter)...

Well...

EDIT: I've found out this wasn't Zepto's fault, but the postal service's ineptitude.

 

HPJ, if you give me your customer number i'll check to see if a postage-slip was sent to you.

 

Yay ! My laptop is back ! (I'm happy case you couldn't tell )
And it seems to be working just fine !
Special thanks to ZeptoUK for his decisive help ! Thanks also to ReneS. Both of you have been very helpful.

 

Good news! Any indication of what was fixed?

Careful how you use it, in case it breaks again.

John

PS: For what was fixed, read here.

 

Well, lucky you... I'll just go to bed and cry myself to sleep. I want mine back too!! (well, in working order of course)

 

Yeah John I updated my initial post

I have to say I did encounter one problem :
My windows vista wouldn't update when I got it back. (odd). I took the opportunity to install the 64bit version (I ordered from microsoft website for free) and at first boot : my vista was blocked.
I think that was the problem initially too. It said that my trial version was over.
I had to call the online activation system to reactivate my cd key. This because my MB was changed and therefore the computer was wasn't recognized anymore.


Hope u get yours back soon HPJ !

 

So it seems I'm not the only one with problems. I used my laptop for a week and then its screen started to flicker (cable not connected well propably) and I sent it back. Now it has been two weeks and I haven't got ANY status of my laptop despite I have emailed many emails and tried to call half a dozen times or so. They just don't answer but I don't know if it's Zeptos or Finlands Zepto retailer fault.

Anyway, I'm hoping to get it back since it was good laptop and I was more than happy with it. Hope everyone else will get their own back too!

 

I just got an email saying mine will ship today, so I should have tomorrow morning hopefully. (And I need it bad 'cause I just got a 22" TFT panel, and the laptop I'm using now can't use the proper resulution). A million thanks to ZeptoUK for all his help in this matter.

Harr1l, Have you tried calling the danish number? I have always gotten an answer when I call.

 

I would call there but I can't talk any danish and understanding english on the phone is pretty hard. I'll wait for a while and if there's no answer next week I'll contact consumer rights helper or whatever it's in english.

I just can't understand what's so hard to tell me what's going on. If they said I have to wait for a week, that would be ok.

EDIT: Ok, their repair man has been ill and he will phone me friday. I think all goes just fine.

 

Glad it worked out for you Harr1l.

On another bright note, I finally got a fully functioning Zepto laptop back today. And everything's working A-OK.

So now I can take ful advantage of the 22" TFT I got for my birthday. My old Thinkpad (T23 - 1133 MHz - 256 MB RAM - 16 MB GFX) had trouble showing anything in native resulution (1680 x 1050)

WOW you can fit alot onto the screen.

 

Glad things worked out for you HPJ. And yeah 1680*1050 is sweet !