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    RMA'd your Averatec with good results, please post

    Discussion in 'Other Manufacturers' started by Susan, Nov 13, 2005.

  1. Susan

    Susan Notebook Guru

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    If you have RMA'd your notebook to Averatec with good results, please share. Helpful information includes shipping costs, turnaround time, issue(s), how well the issue was resolved and was the issue resolved the first time?

    thanks

    Susan
     
    Susan, Nov 13, 2005
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  2. ruthemm

    ruthemm Newbie

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    Sent my 3250 in for an apparent power issue (loose connection somewhere?) 10/31/05. I paid $20 to UPS with ac adapter, battery, my letter clarifying the issues and $800 insurance. Used original box and packing. UPS delivered 11/2. I got it back 11/11. They replace the cpu fan and speaker. I have no idea why. Evidently they trashed my enclosed letter and had no clue how to decipher the Atec ticket. Atec issued call tag for FedEx to pick up today. I don't have to pay shipping again. It's on its way back to Twinhead with a new ticket write up that will hopefully be more clear and concise.

    Bottom line: make sure Atec writes up a brief, clear and concise ticket.

    Will let you know the rest of the story when I know.

    hth,
    ruthe
     
    ruthemm, Nov 15, 2005
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  3. Susan

    Susan Notebook Guru

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    ruthemm

    thanks for the response. Hope you get better results this time. please post back with update. thanks
    susan
     
    Susan, Nov 16, 2005
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  4. pharoah

    pharoah Notebook Guru

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    are you the same susan from the other forum if so did ya get your 1000 series averatec fixed and if you are not the same person please disreguard
     
    pharoah, Nov 20, 2005
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