Review of my problematic 6615WD

Hello all,

I've had my 6615WD now for around 5 months, and I must say I'm not satisfied it was worth buying at all, I'll explain.

with-in the first two weeks of receiving my 6615 I had problems with the cmos, I could not get the screen to come on so I contacted zepto, first of all their uk clown reps known as NU SYTEMS, should be called bonko's clown show because they were no use at all. I then called zepto via their contact number on the website which is not a cheap call from the u.k, spoke to various people who had NO solution to my problem, so after countless email's being ignored and phne calls not returned I decided to open my 6615 up which I had paid nearly £1000 for and try to fix the problem myself, which in turn, I did.

But true to form so it seems, recently my 6615 has been having more problems, random crashes when i start it up which only give me the option to force restart it, sometimes when I play games it turns itself off which IS NOT normal regardless of any illusions people have about saftey, if your laptop has to switch itself off then you fan is not working correctly.

over the last week it has been a nightmare, sometimes it wont even come on, or it will boot up but the screen will just not come on, sometimes when I leave it on over night and come back to it, it's crashed.. again.

I just feel as if the whole item was not worth the money I paid for it, alot of other zepto users have come across similar problems but I can only speak for myself when I say I'll never buy another zepto product again and I will never recommend them to anyone, I must say their rep on this website is a cool guy but as far as zepto's tech support and customer service, they are nothing beyond a joke. who on earth expects to pay £1000 for a laptop and be given customer support over a 3rd party forum, I mean come on.. get real.

Today of all days, christmas day I was given 2 new games as gifts, So I tried turning my laptop on, no sign of life expect the dull blue light around the power button which has to be pressed twice to even work, so then i force shutdown by holding the power button down for a short time, then tried to boot it back up, still no life...

so eventually after unplugging the and moving it from my desk, I then tried for the third time and it came on, which was great, but after 5 months I'm asking myself why the hell did I invest in zepto, the support has been poor, the build performance has been poor, the quality has been poor, I have nothing good to say as I feel not only let down but tired.. tired of trying to fix what should be working fine.

This may seem like a large rant, but I think it's due, if you don't agree then that's fine but you can bet your bottom dollar I won't be buying from zepto again and I wouldn't wish my troubles on anyone else.

You know what they say, you pay peanuts and you get MONKEYS

just because its cheaper doesnt mean its better..

Merry christmas

 

I'm sorry to hear about the troubles you have been experiencing.

Even though you have decided not to purchase another Zepto system again in the future, there is no reason to give up on the one you have now. I mean, 1000 pounds is 1000 pounds. Have you discussed sending it in for servicing? At least that way you can get some use out of your 6615WD until it's time to buy a new system of your choosing.

Good luck.

 

Do you feel that the lack off service you got is because of Nu systems, or because of Zepto's. I hear from alot of ppl here in holland that they get great service from them so might just be your supplier. I came across more posts were nu systems came out as a crapy company, so it might just be them.

 

Unfortunately, NUsystems has been a huge disappointment in providing sales and service in the UK.

 

I didnt get from the story if your laptop at any point was sent in to be looked at. If my 6615 acted like that it would be on the first postman out of town, strait to zepto.

Zepto Denamrk wants to be good at what they do, and thats laptops.
So if one of products is having problems, then they will look at it.

Screw NU Systems. Im from Denmark, and i shudder at the thought of those who have to deal with NU Systems when there is a problem.
They seem to be a bunch of clowns, as discribed above.

Zepto should find another company to represent then in the UK. NU Sys only hurts them.

To SADFACE, if you read this.. For heavens sake, get your laptop to Zepto and make them fix it. The 6615WD is a solid performer and, if its working of course, will serve you well for long time to come.

Cheers

 

First of all i would like to apoligize for the way you have been treated in NU systems, and i will of course let them hear for it.

You need to send us the computer. It might be your Motherboard or GFX card that have taken some damage, and we would like to check up on it.

 

Good to see that the ZEPTOnians are still active in this forum...

 

Unfortunately I live in the U.K and the charge and time scale to send the item to denmark and have it recorded and wait for it to be fixed(if it can be) is not realistic at all, I don't plan to wait 6-8 weeks for an email saying "we have recieved your machine we wil be intouch shortly ", no thanks. I orginally bought the laptop for work with me being a web developer but have had to go back to using a Dell desktop machine which as you can understand leaves me in great pain.

I also have no guarantee that the item will be fixed due to me having to open it up orignally and fix it myself, I can imagine a nice email saying, "you have voided your warrenty" which would be another set back.

Why the hell should I have to pay to send something back that is broke all the way to denmark, it will cost around £80-£100 insured delivery.

Figure that one out....?

Read above and can you give me a time scale on how long the process would take, would my warrenty still be in tact and would it be worth the effort at all ?

Cheers

 

Try and give Zepto - KMJ a personal message. And have a chat with him over mail or phone.
I dont know what the practice is with overseas shipping, but i have a feeling that Zepto might refund the expence of sending the laptop to denmark.
Dont hold me up on that. But they did sort all the shipping details, when i had to send a laptop back the same day i got it.

I hope you get it all sorted out.

CHeers

 

Just thought I'd give an update,

contacted Zepto - KMJ, a zepto rep on this site around 3 weeks ago asking if he could help with the problems I've brought up in this forum post, he replied "Yes" he was sure he could and he would get back in touch,

currently 3 weeks since then and no response, another good example of why not to buy zepto if your not from denmark, why supply international if you cannot support international.

I have lost all patience with this company, what a waste of my time and money your products have been!

 

I'm really sorry to hear about your continuing problems. I know how frustrating these kinds of things can be. NUsystems has really made a mess of things for UK Zepto owners.

 

I'm sorry also, sorry for even considering zepto.

 

I see you finally got to the end of the line. I guess there is only so much you can take before throwing in the towel.

I understand your anger, noone should have to go through all of that, and end up with nothing other than a ****ty feeling and an empty wallet.

Hope you find a laptop company that doesnt let you down.

Cheers

 

Oh man. Im sorry about the troubles you are having, but I think you have given me enough of a scare to get a UK model ASUS F3JP. Similar spec to the Zepto 6615, but maybe a hundred quid or two more expensive.

I think a 2 year Asus Warranty is worth an extra hundred pounds to ensure the notebook is secure for at least 2/3 of my uni course.

To Zepto, if they want an alternative to this NU Systems, they should forge links with Repair Line Ltd. When I had a crappy carrera PC System, they were amazing. I still have this PC, but most of the crappy components installed by Carrera, were replaced during the warranty period. This included both cd and dvd drives, a graphics card and a hard drive. They even came around the install the graphics card, and left all the supplied boxed retailed software that came with the card. This included about 6 games.

http://www.repairline.co.uk/

 

As NU Sytems appear to be a thing of the past now, I have recently ordered my Zepto from the UK and the order went thorugh the Danish/Finnish (not sure which) people, I have a quick question. Were Nu Systems actually building the laptops for the UK market, i.e they had parts and everything and made up the specs, or were the laptops allways coming from that far away place Lapland/Finland/Denmark? Perhaps no one here will know but if they were being built by NU Systems then certain problems with hardware might be about to be eradicated. If not at least perhaps getting parts chnaged should improve!

 

It is a Danish company

 

As to my knowlegde, all their laptops are manufactured in Denmark. And i suppose they all are coming from there also, in addition to that there's just the importer which handles the deal. While UK seems to have no such company ATM, i think Zepto sends them directly to the customer.

 

We had 3 places where we made the laptops earlier. Norway, Denmark and Sweden. All laptops that was not orderd from one of these countries was made in Denmark. Now the Swedish production is moved to Denmark and the Norwegian has ben taken over and are now run by Netshop.no . NuSystems was only selling the laptops.

Edit: And I'm also sorry for what hapened to you, that is not normal and i hope we can/have make it up to you.