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    TPM Activation

    Discussion in 'Other Manufacturers' started by DriessenbeeR, Jun 21, 2007.

  1. DriessenbeeR

    DriessenbeeR Notebook Enthusiast

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    Hello,

    I cannot activate & enable my TPM of my HEL 80i. It is just activated and disabled. In the Infineon program I get the the error "failure mode 2". This program suggests to restart and follow on-screen instructions, but there aren't anyone...

    Anybody has a solution?

    Regards,

    Dick Driessen
     
    DriessenbeeR, Jun 21, 2007
    #1
  2. Donald@Paladin44

    Donald@Paladin44 Retired

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    Have you enabled it in the BIOS?
     
    Donald@Paladin44, Jun 21, 2007
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  3. DriessenbeeR

    DriessenbeeR Notebook Enthusiast

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    Hello,

    Sorry for the late response. Well, it is enabled and deactivated in the BIOS. The problem is, when I choose enable & activate in the BIOS, and I restart the laptop, the status is still enabled and deactivated.

    Quiet strange and frustrating...
     
    DriessenbeeR, Jul 16, 2007
    #3
  4. Donald@Paladin44

    Donald@Paladin44 Retired

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    I recommend that you call your Customer Service so that they can get you going properly, or bring your laptop back to the factory for repair.
     
    Donald@Paladin44, Jul 16, 2007
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  5. DriessenbeeR

    DriessenbeeR Notebook Enthusiast

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    I have done so, they are working on it. Do you have an idea what it could mean?
     
    DriessenbeeR, Jul 16, 2007
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  6. Donald@Paladin44

    Donald@Paladin44 Retired

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    You have done what? Called support or sent it back in for repair?

    If you mean called support and they say they are working on it that means they probably have escalated it to the factory technicians and are waiting for some suggestions from them.

    If you mean you sent it back in for repair, it means they are working on it.
     
    Donald@Paladin44, Jul 16, 2007
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  7. fiwel

    fiwel Newbie

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    I seem to have the same, or at least a similar problem.
    when I go into the bios to activate it, then when I reboot the computer locks itself when it starts to load [whatever it loads before it loads windows]. So I have to unplug my battery, take out the power cord and plug the power back in again. Now when I boot the computer gives me the option to either continue as usual or go into bios. If I continue all is good, but tpm is set to "activated & disabled" in the bios. However, back in vista it keeps telling me tpm is disabled, so I can't use it.

    I did contact support, but that was at a early stage where my computer was in a locked state and he told me about the battery\power cord trick. When I could use the computer I was happy and did not ask anymore. Guess I could call the, but it's easter and they won't be there for a few days I suppose so trying my luck here first :)
     
    fiwel, Mar 19, 2008
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  8. Wirelessman

    Wirelessman Monkeymod

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    What is TPM?
     
    Wirelessman, Mar 22, 2008
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  9. Donald@Paladin44

    Donald@Paladin44 Retired

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    Donald@Paladin44, Mar 22, 2008
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  10. Wirelessman

    Wirelessman Monkeymod

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    Hahahah, you discovered me, I was just trying to make 470 posts, I don't like the "Evangelist" thing in my designation, I just want to get rid of it :)
     
    Wirelessman, Mar 22, 2008
    #10