The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Vista x64 & SP1 fingerprint issue.

    Discussion in 'Other Manufacturers' started by RePaRaQu, May 14, 2008.

  1. RePaRaQu

    RePaRaQu One name. One legend.

    Reputations:
    214
    Messages:
    1,047
    Likes Received:
    6
    Trophy Points:
    56
    For some reason the UPEK Fingerprint reader software will not allow me to scan my finger.
    When scanning my finger the UPEK software control center should show, but for some reason the screen goes black and returns without any action. :confused:

    I use the fingerprint to scan my finger to login on forums or other websites with the option to store my login name and password.
     
    RePaRaQu, May 14, 2008
    #1
  2. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    Hi, how are you doing?

    Very strange, unless the OS doesn't call the driver anymore, it could be a bad connection.

    When I pass my finger through the sensor it shows a fingerprint picture and says "bad quality", but I don't care because I haven't set it up yet.
     
    Wirelessman, May 14, 2008
    #2
  3. RePaRaQu

    RePaRaQu One name. One legend.

    Reputations:
    214
    Messages:
    1,047
    Likes Received:
    6
    Trophy Points:
    56
    Well it works when I need to login to windows, but when the OS is loaded the screen goes black when scanning my finger.
     
    RePaRaQu, May 14, 2008
    #3
  4. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    May be your finger is dirty :D

    I'll check it out and come back to you.
     
    Wirelessman, May 14, 2008
    #4
  5. custom90gt

    custom90gt Doc Mod Super Moderator

    Reputations:
    7,914
    Messages:
    3,863
    Likes Received:
    4,840
    Trophy Points:
    331
    Is this a recent issue or has this always happened with SP1?
    Have you tried uninstalling/reinstalling UPEK? It may fix something if you've recently updated to SP1.
    I haven no issues with vista business x64 SP1 and protector suite ql.
     
    custom90gt, May 14, 2008
    #5
  6. Ayle

    Ayle Trailblazer

    Reputations:
    877
    Messages:
    3,707
    Likes Received:
    7
    Trophy Points:
    106
    It's weird because the 32 nits driver worked like a charm for the short time I had Vista SP1 installed.
     
    Ayle, May 14, 2008
    #6
  7. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    That's why I think it could be a bad internal connection. Some times we open the laptop for other reasons and move a cable around without noticing it.
     
    Wirelessman, May 14, 2008
    #7
  8. RePaRaQu

    RePaRaQu One name. One legend.

    Reputations:
    214
    Messages:
    1,047
    Likes Received:
    6
    Trophy Points:
    56
    Thx for the support so far, but the cable is connected correct, believe me I know.
    The other parts is very strange but the software isn't allowed for some reason to open the control center, this is caused after installing sp1.
    I will do a clean installation and then I will reconfigure all the software and see what the result will be.
     
    RePaRaQu, May 14, 2008
    #8
  9. Ayle

    Ayle Trailblazer

    Reputations:
    877
    Messages:
    3,707
    Likes Received:
    7
    Trophy Points:
    106
    Do you run it as admin?
     
    Ayle, May 14, 2008
    #9
  10. custom90gt

    custom90gt Doc Mod Super Moderator

    Reputations:
    7,914
    Messages:
    3,863
    Likes Received:
    4,840
    Trophy Points:
    331
    sounds like a reinstall will fix it then.
    Are you going to reinstall windows or just the software?
     
    custom90gt, May 15, 2008
    #10
  11. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    A side question, can you use it to log in on your laptop? If yes, how?
     
    Wirelessman, May 15, 2008
    #11
  12. RePaRaQu

    RePaRaQu One name. One legend.

    Reputations:
    214
    Messages:
    1,047
    Likes Received:
    6
    Trophy Points:
    56
    yes the login works fine with windows vista, but for some reason it will not allow me to login to websites, like NBR.
    The fingerprint software is saving the username and password, so by just simple scanning your finger it will login to example NBR, in my case the screen goes black say 5/10 sec and then retruns without any action.
    This stopped working after some software update's.
     
    RePaRaQu, May 15, 2008
    #12
  13. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    How do you setup the laptop login, someone has asked me that question, and you know that I'm not using UPEK, I have so many passords to take care of that I don't want to get preocupied with my fingerprint as well.
     
    Wirelessman, May 15, 2008
    #13
  14. RePaRaQu

    RePaRaQu One name. One legend.

    Reputations:
    214
    Messages:
    1,047
    Likes Received:
    6
    Trophy Points:
    56
    Simple registration is done once and the rest is simple, just follow the software options and check them out.
     
    RePaRaQu, May 15, 2008
    #14
  15. Wirelessman

    Wirelessman Monkeymod

    Reputations:
    4,429
    Messages:
    4,401
    Likes Received:
    0
    Trophy Points:
    105
    Well, I was expecting a little bit more, remember I'm trying to help someone, I don't personnaly use it.
     
    Wirelessman, May 16, 2008
    #15