Vizio impressions at MS Store

I guess I am in luck, I only ever use my Bluetooth mouse. I am really concerned about the screen and general performance and of course mobility.

 

Oh your going to love it, might want to get your usb to whatever adapters you need. Screen is a 10 to me, only knock could be if somebody actually like glossy. But this screen make the same samsung series 9 look like crap.

Mainly the touchpad you have to tap to everything and the problem is unless your special its hard to manage it. tap to drag is the main issue for me.

And its pretty snappy I can't want to compare to the i7 model when mine ships from amazon.

 

Is it possible that very early/prototype units had gloss screens?

The screens on the CT14 units that I played around with yesterday here in SoCal (near Vizio's HQ) had very reflective glossy screens which is a deal-breaker for me. I was much happier looking at the Series 9's matte screen.

 

Ditto. I plan to use this laptop for work/school, so I plan to also get a bluetooth mouse. I don't understand how some people are able to create large powerpoint projects using a trackpad. I am humbled by your skills.

I'm more worried about the keyboard. It'll be retarded if the keyboard sucks, but from what I've gathered from guys on this thread, the keyboard is pretty spot on.

 

I dunno... if Vizio got everything right except the trackpad, they're still going to be damn good laptops for a first time. Especially considering everyone else still has pretty crappy trackpads, although they're starting to improve them.

 

Well that would be weird but who knows what vizio is doing. My CT15-A1 is matte and is a so nice.

I thought it was going to be gloss thought had no idea it was matte.

 

I don't know which model this guy pre-ordered but it's been delayed until August 6: https://twitter.com/OconRecon/status/220286916430544899

 

Yes I am concerned.....the one I have s running fine but the drastic difference is WEI scores is a concern. I am going to visit the Microsoft Store where I bought this from and look at the scores on the different display models.

The first one I had definitively had issues so it could have been the pc ...and maybe different components (?) ... I know this does happen as I have seen this on Asus machines before.

 

Possibly the CN15-a2. Walmart has been wrong twice on the arrival date, and now they don't even have one listed on the site. I called support today and the lady told me it has a ship date in August. Pretty vague, but it's possible they were delayed until august.

I also contacted Vizio, they expect it to go out this month. I have no clue what to believe. I feel like cancelling until these companies have one clue what is going on, but that could make it delayed further for me. I also bought a 2 year accidental warranty, now that it is delayed I am burning time for my warranty already!

 

Vizio is stalling to fix the trackpad you guys have no idea it's not good if you can't use that well how in the hell does anything else matter.

Guys I'm not being a hater I wanted this computer more than anybody here I ordered about 5 all have be delayed but the sams one.

You guys are lucky you don't have it yet. Vizio let a few out to see how people will react. This is there first launch, I mean what would you guys prefer they give you the computer and all you guys start slamming them.

Anyway here are some pics will take more probably going to format and install windows clean because I need ultimate and maybe that will fix the trackpad.

 

I ordered the cn15-a2 from amazon and they estimate the ship date to be: Wednesday July 18, 2012 - Tuesday July 24, 2012.

Also the news about the trackpads is disappointing considering the comments the CTO of vizio made in this article Vizio reboots the PC: a quiet American success story takes on sleeping giants | The Verge

" McRae says the company has spent the past six months polishing the drivers and performance" "

and " McRae won't tell me who's supplying Vizio's trackpads other than to say it's “the top sensor in the marketplace,” "

The pre-production trackpads were described as finicky so maybe that's what happened with the few laptops that got out?

 

I wish that was the case, why would the let laptops get out. It's not like sam's stole these and sold it to me. Next read what the media said when they first saw them. Even the verge mentioned it. People didn't slam it then because they probably said it's not final.

Anyway not trying to bash the computer I like and i didn't cancel my orders. Just was really excited, overall I'm going to find some way to make it work at any cost.

 

This facebook page, which says, in part:

Means, in service tech speak,

"We're not trying to be a jerk about it, but If you open it up and make it worse we're not fixing it for free."

On the other hand, if you're a professional who takes apart laptops with care, and you don't do anything stupid, you can just put all your old parts back in and send it to them and they'll fix it if it breaks. Got an ESD wrist strap? I've watched on site / service center techs blow up things left and right, right in front of me.

Also, if you leave in your $3200 8TB SSD drive you got from the NSA when you send it in, they're not responsible for it.

Note that my usual way to send in a computer is sans hard drive. Often techs prefer it. They just have to fix the hardware not my OS, and they've always got clean images laying around, so no danger of sensitive personal data getting out, or having my OS removed and replaced for no good reason if it's a bad fan or touchpad etc.

 

Letter from Vizio:


Valued VIZIO Customer,

We regret to inform you that VIZIO is unable to fulfill shipment for 1 unit 15” Thin + Light Notebook (CT15-A2) under Order # XXXXX by the original estimated arrival date of 7/9/2012. We are doing everything we can to get your item shipped. Your new Estimated Arrival Date is 8-6-2012 for this Item. You have the right to cancel your order and receive a prompt refund (if applicable) by calling our customer service department toll free at 1-888-849-4623. If we do not hear from you before we ship the Item to you, we will assume that you have agreed to this shipment delay. We hope you will allow us to fulfill your order and we apologize for any inconvenience this may have caused you.

Thank you for your business.


VIZIO Direct Sales Team

I would rather wait the extra month than get something with an unresolved issue. I hope that's why they are postponing.

 

can anyone do a battery-life test ? Im having a 30-min battery and totally get sick of it. Will they ship to UK or I must buy it in US ?

 

Yeah its about 4 to 5 hours tops, closer to 4 hours, 5 if you turn down everything.

 

And that's the 15", right? Sounds a little disappointing, I'm hoping for at least 5 hours out of my 14" Ultrabook, whatever I decide on.


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That sounds really disappointing, more disappointing than any trackpad or keyboard problems. Less than 5 hours is a deal breaker for me. I'll wait for confirmation from one of the site's reviews whenever they decide to pop one out, but if that's true, then Macbook Air for me then.

 

There are bigger issues than battery life, and one time this week I swear it was charged and when I got to work the battery was almost gone in a matter of 30 mins.

Will keep testing.

 

I think we may be getting an idea of why the machines haven't shipped in volume yet...

The Macbook Air doesn't look like it gets any more than about 4.5 hours in Windows (boot camp). So if you're looking for a Windows machine, it might not be the best choice.


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just put it up on ebay for anyone that wants to buy mine. ct15-a1

 

Where are the pictures?

 

So, mind giving a list of what you liked/didn't like about it? Major issues?


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Screen looks fantastic. The fact is this is the only IPS 15.6" ultrabook in existence.

 

Read back a few pages, but to give you the short version here is the deal the computer is awesome except the keyboard and trackpad.

 

I'm willing to learn the in's and out's of iOS. Besides, I heard it's a really stable OS with few crashes - it might be nice to not worry about unexpected crashes.

I already have a pretty decent desktop at home with everything I need for gaming. I only need a laptop for work and school, so I NEED portability. 4-5 hours of battery life is abysmal for an ultrabook. Yeah, I understand the screen sucks a lot of juice, but the Retina Macbook Pro runs for an average of 6.75 hours based on reviews and it has an even more power hungry screen.

I'm willing to give my "portable" devices a "one charge per day" kind of rule, but when I'm going to the office, I don't want to worry about if my laptop will last me the whole time without me connecting to charger - I want stability.

 

Did you figure out the battery issue you were having?

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Only happened one time so don't really know, so far I average at 4 hours.

 

I wonder if the touchpad issues are why the systems are being delayed. It sounds like they really wanted it to be perfect.

 

I was just at walmart and tested out the 14" thin and light and the touchpad is TERRIBLE. The trackpad's software isnt meshed in with the OS so not only do you have to adjust the Pointer sensitivity, you also have to go into the trackpad's software to configure it's own sensitivity. The trackpad works well if you're trying to move the cursor across the screen (long distances), but even finely trying to move it over the OK or Cancel button is tough! I can only imagine trying to highlight a line or sentence. There is also a significant amount of lag, so the cursor feels like a split second behind the swipe.

Sorry Vizio, I really wanted to buy the 15" notebook, but I'm going to have to wait to see what else is out there.

 

Yes this and try to left click and move with the other finger it's even worse. Then to make matters worse vizio tech support will say your using it wrong like apple. I'm like wow I never new I had to learn again how to work a trackpad. Then the tech told me hers works perfect and when I asked her the settings she wouldn't tell me. And to top it off I told her well maybe my trackpad is defective since yours works so well. And she said mine isn't without even troubleshooting she just said. And when I asked her to remote in she said what for? I was like to set my settings like yours then she conflicted her previous claim by saying hers were at default when she said she adjusted it to make it perfect.

Vizio tech support is not ready for the onslaught of people that are about to be really pissed at them. And seeing how their tech support is very limited and they pretty much know it a bad trackpad their just going to pass the blame on to you.

I really hope it has been delayed for the trackpad because then I can say at least they are trying. But if they are just going full force with this as is I don't know what to see. Maybe it can be fixed with software because honestly the trackpad options don't give you much. You can't adjust the pressure sensitivity which is part of the problem. The lightest touch counts as a click and thats why it's bad. This trackpad is not small so imagine how many touches will hit when you don't mean too.

At the end of the day some people can live with it but honestly it will not be fun. Using a trackpad you should not have to worry about every single touch and always remain cautious.

Other than that it's a really good ultrabook, a better trackpad and keyboard I would say they could take on apple macbook air. This thing feels solid. Going to write my review now. Vizio you are not ready.

 

This is so bizarre. The trackpad on the 14" I tried out in the Microsoft Store seemed excellent to me. Tracking was smooth, scrolling was precise and consistent, even pinch to zoom worked. I didn't have any palm rejection problems, and selecting things was fine. Now, granted, I didn't give it as much time, but I did give it a bit of a workout. And, the keyboard seemed just fine--it had a light, springy feel that I liked, even if travel as a little shallow. I was pretty much at full speed immediately, and I'm an 80wpm typist.

So, the experiences here are just the polar opposite of mine. It's weird.

I'm going back and forth between the VIZIO, the ASUS UX31A, and the MacBook Air (which I would run in bootcamp). These experiences aren't making the decision any easier. Grrrr...

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How would you characterize your usage? 4 hours is definitely disappointing.


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What are you expecting 8 hours, the battery in this can't be that big and 4 hours is what your gonna get most likely. I'm coming from a laptop with 1 hour battery life so to me it's great. Right now battery life is not the main issue.

Guys we all know the truth, just think how many times has the cheaper version of something worked out being good.

I just really hope vizio delayed it and the ones they leaked out where some kind of test. That doesn't make sense really but I'm still hopeful vizio knows what they are doing.

The most shocking thing to me was vizio made the all in one a trackpad, I mean when I saw that I was like it must be good. It would of been a lot cheaper to include a mouse.

Oh man my hope was to get a ultrabook I can use for the new few years while all the windows 8 crap dies off. I can't take only apple makes a good ultrabook and not one for windows exists.

And does anyone find it weird not one review is out yet and I have the computer along with probably a 100 other people. I mean if you can do a video with theverge wouldn't you want them to review it first.

Lesson learned try before you buy if you can.

 

The ASUS UX31A with the same processor and a 1920X1080 IPS screen has been rated in most reviews at around 6.5 hours. That seems to be how Ivy Bridge Ultrabooks are shaking out. So, 4 hours would be disappointing.


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I think it's more likely that they've identified some problems and have simply stopped shipping units until they sort it all out. I think that's also why they haven't sent review units.

Costco told me things have been delayed. They're not getting their shipments until closer to the end of the month, where they'd expected to get them sooner. So, seems like they've just run into some snags.

It's disappointing, because I do want VIZIO to be successful here. Your reports are discouraging, but then again you're just one person with one machine. Could easily be a lemon.

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Last night when I last checked, Vizio's online site had the thin-and-light (at least the A1) as "coming soon", so taking a step back from even being able to pre-order. Maybe the interface problems are bigger than we thought?

 

Well according to vizio they are not changing a thing and the "gesture" pad as they call it is going to be in all there computers from now on. They are only delaying so they can fill all orders at once because of the large demand. Don't know how that makes sense but ok. Either way if the trackpad I have is what they are shipping then good look vizio, I'll check it out when it's 399 at tigerdirect in a few months.

Anyway what even worse is the approach the customer support is going to take when you complain. See vizio in a position that they will have to defend the crap pad because what else can they do. So first they will tell this pad is different from all other pads out there (yeah you got that right, different) and that pretty much your not using it right and there laptops everything works perfect. I doubt they even have seen the computer because the techs sure don't sound like they have one in front of them. I have caught them in numerous lies like the one I just heard.

The tech told me if you use two fingers and drag it will highlight text and stop on dime. Really!!!!!!!!!!!!!!! so I wonder how the crappad knows not to horizontal scroll. Mine sure can't do that but hers can. On first day they could remote in somewhat but that's now gone. They were using logmein trial so the guy could just see the screen not control it. The remote connect screen where you enter the site did not work either. Man vizio is not ready for the nightmare it is about to unleash. And there main goal will be to insult the consumer "your not using it right" to avoid having to do anything. They don't even want to look at it.

I told her my mouse freezes to the point I can't even use it for 5 mins and she was like does it move now. Sounds like it's working and mine works fine. They really do enforce how good their laptop works. And how this trackpad is new technology and its more advanced than trackpads.

Guys if you buy this just understand you get what you pay for, and if you do buy it make sure it's easy to return. I wish vizio the best in this adventure, I can assure you most of the buyers will not have the patience I have.

I think its time to buy apple, pc's are making me sick and windows 8 is looking to be even worse.

 

Maybe this is what they're talking about re: gestures:

https://vizio.custhelp.com/app/answers/detail/a_id/713

Can you find anything about this on your machine?


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Yeah I know what it mean but I don't know if your new to windows but it doesnt really work well with gestures and second you can't control what gestures do what and how.

Lke before I used x button mouse and something else to make my dell like a mac. I could assign gestures to do certain things. In this all you can do is turn them off and on and see what programs use them and for what and there is not many and besides scrolling 99 percent of them are stupid and you can't change them.

Look I don't want you guys to panic the trackpad is usable but it will be your number one complaint I assure you. The texture is not the best and the gesture pad just isn't good. But will it work I guess I have been using it since I got it so it must work to some extent. Maybe drivers or software could fix it I don't know at the point. All I know is I have 90 days to return it and my next ultrabook won't have these issues.

I mean sometimes I love this laptop and sometimes i don't and it feels cheap. If you don't want these problems by something else bottomline.

 

Here is the ssd benchmark not too bad.

 

Also one thing about the trackpad again I notice and this is why I don't think I have a bad one. Overall it just lags so if I use a gesture like scrolling a web page by the time it moves i'm already done moving my fingers. So when I move again it still behind and that's why it's jerky.

I want to reinstall fresh with my own copy of windows 7 but will wait till weekend probably.

 

Windows doesn't have anything like they describe in that FAQ.

The one I tried out at the store did not have this problem. Scrolling was instant and consistently smooth.

Those are actually pretty bad scores for a modern SSD.


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So if I use mine for photographic needs, photoshop viewing pics, etc and I use a mouse and light keyboard use, this will be a good ultrabook fro me?

 

Yeah I think it would be. If 1000 dollars is in your budget for it then go for it.

here is the windows index for the i5

 

I ordered the CN15-A2 back on 6/16. Will have to wait it out. Don't know if I can touch the screen/processor combination for $1250.

 

Newer SSDs get 7.9 in WEI (for what it's worth), so 7.5 isn't actually a barn burner. And those disk other benchmark results aren't great.

I do wish VIZIO would get this thing out the door so I could give it a try. It really is the best price performance option out there right now, at least on paper. The reality is looking a little less rosey, though.

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Before I buy any laptop, I always go to their Driver Support page to see what touchpad drivers they use. If it's not a Synaptics, I won't buy it. I've gone through enough touchpad experimenting only to find that Synaptics is the only good trackpad manufacturer out there.

What people fail to realize is that Vizio has no doing in how the trackpad performs on their laptop. Vizio's only doing is being foolish enough to go with the brand that they went with.

Also, to my surprise, Vizio doesn't have any drivers listed at all. So be careful when doing a clean wipe for there will be no drivers to be found!

 

Actually aside from this being loaded from an image on the hard drive of every vizio is all the drivers in nice neat order.

Hey its a nice computer it's just the trackpad is not stellar thats all the keyboard you get used to and in a few weeks there will be better drivers out. I don't think it's over for them yet will see.

And if there was a better ultrabook then I would buy the series 9 15 from samsung, the screen I hate it it's really bad. This one the screen is just perfect I mean perfect.

For whats it worth just use a mouse when you gotta do work and it's fine. I also ordered the i7 which should be even better, I just hope the fans don't come on more because of the specs. Battery life also is around 4 hour for normal use, others get alot more like 6 to 7

 

Hello Everyone,

Just wanted to post an update on the shipping schedule that I got from Walmart. Get ready for it, you may want to sit down...

I ordered one shortly after they went on pre-order and my order was listed as "will arrive on 6/26". It then moved to "7/2" where it is stuck. I emailed them and they wrote back saying they are "out of stock" and that the new ship date is "9/28"!

I'm thinking that this means VIZIO went back to the drawing board. If we are lucky, they have actually found a solution and are fixing all units manufactured so far... If not, well, it might slip again.

 

I have been telling you guys this I dare vizio to launch with this trackpad, it will be a major stain on them. Just think how many returns and upset people and what it would do the brand.

And the vizio people just lied to my face today saying oh we pushed it back because demand was so high. So I asked her if I have one you must be letting the ones that are ready go right. She said no they are waiting till they fill orders then ship them.

Anyway if all the trackpads are as bad as mine it would be a nightmare, sometimes my trackpad just stops working. Some times it works almost ok then back to crap it goes in a few. I don't even get it. Anyway sams said I have 90 days to return so we will see.

 

Yikes. Would you mind posting a screenshot of this email? If true this is pretty serious.