What's it with the Finnish Zepto dealer?

I've seen that there is many Zepto representatives here so I thought this could be the best way to ask, what is wrong with Finnish Zepto representative Digicomp?

I sent my computer to them 21th of Nov because of the sadly famous heating issues.

I've tried to mail to their service several times but the last answer I've got was 3th of Dec. After that I've tried to call their service and their sales but there's no answer on neither of the phone numbers.

My Zepto has now been 4 weeks away from me and they dont reply to any queries concidering the time that it will still take.

The last mail I recieved from them 3th of Dec stated:
"Our tests showed problems in the processor. We are waiting a new one from Denmark." After that no answers via telephone nor mail.

I am starting to get quite pissed and little worried too...

edit: oh, now I found that service status checking thing from fi.zepto.com but when I put my RMA code there it says "There was no information found on the searched criteria."

 

I am looking into this for you

 

Thanks alot!

 

Can you tell me what machine it was please? and the name and contact details of the Finnish re-seller that you are using. When did you buy this machine?

EDIT: I see it is Digicomp, sorry I didnt look hard enough before.

 

Now I got new mail from them. They are still waiting for a processor from Denmark. Just can't understand that. How can it take over 2 weeks to get a processor from one place to another inside eu, not to mention that it took this long to answer my mails.

Seems like I won't be having my computer back before christmas which sucks big time...

 

Which CPU are they looking for?

it shouldnt take more than 2-3 days

 

That's what I thought too. It's T7200


And one thing that makes me wonder is that they are saying that the overheating is caused by faulty processor. AFAIK it's more of a cooling issue rather than proc issue.

 

Well we have a maximum of 2.0GHz currently in the 14inch models so this shouldnt be a problem

 

Yeah that's what I thought too. Quite weird this whole situation.

 

Heat-build up can be caused by faulty processor, its not a must that its the cooling

 

serotonot, you aren't the only one who had problems with Digicomp. Mine took pretty long just lying there and waiting for parts as far as I know and then they had to send it back to Denmark. Fortunately ZeptoUK was very helpful and all turned out well after all

But I think that the service with Digicomp should be somehow monitored by Zepto or people should tell these very long delays so they won't ruin Zepto's reputation.

 

Harr1|, you are right about that monitoring. But it's very sad as the sales section of Digicomp worked very nicely when I bought my machine. Answered mails very quickly and were very polite and active. Thought now that I've tried to contact the sales department as well they didn't answer to my calls either. And the sales woman's, who sold me my Zepto, number didn't even exist anymore.

Doens't give too nice picture about Zepto, though for example the Zepto guys using these forums are very helpful

 

I agree with you guys. I bought my 6214W during march (i think) and everything went fine. A couple months ago (august-september) i ordered and then cancelled my order due to serious problems in communication. I believe our dear ZeptoUK will remember my case. It took involment from him to solve the problem.

My opinion is that the problems started because of the person in Digicomp WHO USED to take care of all Zepto things here in Finland left the company.

 

I remember your case

 

Today it's propably final possible day for them to send it to me to get it to me before christmas and I'm afraid it ain't gonna happen...

I did a search with my RMA -number in fi.zepto.com and only thing I got as a result was "There was no information found on the searched criteria."

Don't even want to guess what's going on there...

 

I have no time frame for this but sometime soon we will be selling Directly from Zepto to Finnish customers

 

Dunno 'bout the sales part nowadays but at least you could take care of the service

 

I bought my 6625wd from jimmspc store rly cheap, and with no problems

 

That's really good news for those who hesitate and have heard about problems!

Yeah I have heard good things about that shop but I wanted to customize my laptop for my own needs. I mostly wanted the larger battery and 12V inverter.

 

After ZeptoUK started helping me, this whole service disaster too new turns quickly. After ZeptoUK contacted them the suddenly got my new processor just the same day he contacted them "what a coincidence"

Couple hours later I recieved a note with a tracking code to my laptop, which they send via Matkahuolto (packet delivery system via bus network here in Finland) which is at least in christmas time little faster than sending it via post. So my computer should be back with me tomorrow.

Hopefully you guys in the Zepto get a better retailer/service in Finland for customizable computers, as your service in the main company is first class.

Great thanks to ZeptoUK for saving my christmas and myself from a big stress!

 

Well you were lucky

 

No, it shows that someone still cares about the quality of customer service!

 

Yes, while ZeptoUK's primary area is UK, he has also been carrying out a valuable job in troubleshooting service problems for anyone who can communicate in English. He understands that after-sales service is an important part of the overall package. And with forums such as this, bad news travels fast (and is rarely balanced by all the good news).

John

 

To how many persons you tell that a product is bad:
7
To how many persons you tell that a product is good:
3

This is an average, but it speaks for itself

 

Seems like the Finnish service didn't even fix the problem. More like made it worse.

After the service it boots to Windows MANY minutes (compared to the approx 1min before the service)

I finally was able to do some stress testing and by just opening a game, the cpu temperature sky rocketed to over 85C. I gotta limit the max multiplier with notebook hardware controller to 9x in order to keep temps under 80C.

I'm starting to get a feel that they send me this back without even doing anything. At least they didn't test this afterwards. They installed 3dMark03 and Prime95 to this though (and didn't uninstall those after doing their tests) but if I take of the multiplier limiter from NHC machine shuts down while going through 3dMark because of overheating (i guess).

And when I tried to drive rFactor with same settings that I used to have before the service (same multiplier limiter) the game stutters and framerates bounces between under 10 and over 80 which makes it impossible to drive the game.

This makes me a sad panda

My machine was one month away from me and they didn't get it fixed in that time. Just made it LOT WORSE.

I would just like to return this computer and get my money back and buy something that works or at least can be fixed.

Besides gaming I have important music production to do with a deadline in the start of second week of January and I cant do it with this computer.

 

I guess your Zepto should visit the factory or something like that to get it fixed..

 

I wonder if the problem wasn't diagnosed properly. Which Zepto model and what BIOS version do you have?

Do I understand that the computer is OK when on idle? What CPU temperature do you see (you can use the monitoring page of RMClock). What is the CPU voltage and utilisation?

What happens to the voltage and temperature when you run something which stresses the CPU? What is the fan activity?

Then the same questions for something which stresses the GPU (which is likely to be at least as big source of heat as the CPU).

You can get the CPU temperature down by undervolting and this will then reduce the overall load on the cooling system.

John

 

This sad story just got more sad.

I tried to reinstall windows to clear up all the mess they got it into in the service to be able to even work with my office stuff in the holidays. During the installation computer suddenly shut down and wont turn on anymore.

What a wonderful service that was. It took 4 weeks from the to completely *!@% up my computer.

I'm seeing my uncle, who is a lawyer, tomorrow and discuss with him about a possibility to get indemnity from Digicomp because of their actions.

In Finnish law it states that gurantee services shouldn't take unreasonable time. A reasonable time for electronic appliances is 2 weeks, which after the seller is obliged to provide an equivalent device for customer until the repair is done.

So they should immediately deliver me a machine to use while they do their best to mess my old one even worse.


Sorry for quite bad attitude in this post. I'm just QUITE pissed off at the moment...

 

I understand how you feel.

While remembering my last contact with Digicomp, i'll just say that i'm not surprised...

They don't seem to care even a tiny bit about the happiness of their customers. In addition to that, trying to contact them takes some serious effort, since they seem to be having trouble picking up the phone or answering emails. (that was the case a couple months ago.)

I may be a bit bitter towards them, though.

 

well that kinda sux, bad time...

 

damn !

I´ve been looking for new laptop and until this, was very interested about the 6625WD, but am not any more (I live in FIN). Also the fact that they don´t offer XP as OEM is a turn off.

Well.. probably just need to save up and buy Dell.

 

Why dont you go and ask jimmspc if they can swap a vista to xp, iv heard that they are very good at customizing allready ready pcs

 

groovwy, you could try contacting ZeptoUK directly and making an order through him. And of course, you can install the operating system yourself. All the drivers are avaible in Zepto's ftp.

 

I might ask that. I´m going to visit there anyway next week to buy Buffalo drive station. I´ve bought my table PC from there. Service wasn´t bad, but very slow (that seems to be THE way to operate with all companies these days ..at least around here)
Though. I´ve read very bad experiences about Zepto from Finnish forums, so I doubt I´ll buy one.

There quite nice price for Dell m90 at their Finnish site at the moment (starts from 999€). with little tweaking I´ll get better iron than Zepto offers WITH xp pro. @ http://www1.euro.dell.com/content/products/compare.aspx/precn_notebooks?c=fi&cs=RC1077977&l=fi&s=pad
I´m an industrial designer, so that would fit my needs quite flawlessly.

 

I think I´ll pass that, but thanks anyway. And I need OEM XP with it.

 

They may even do XP pro if you ask them , otherwise we can selling it as a seperate item, I havent dealt with Jimmspc myself but have heard of them

 

Haven't got any kind of answer regarding to fixing/replacing the machine they messed up and which actually broke.

I've been trying to call the service and the sales department several times today without any answer...

 

I can't say I'm impressed with the finnish dealer, ordered my zepto 6625wd 11.12 ( 11th december ) and still haven't recieved it, even though all components have been in store according to the zepto sites, maybe it's because it's many in line or something.... Tried to contact digicomp about if I could recieve the notebook before christmas but didn't recive an answer...

So I contacted the swedish contact and surpise surprise, recieved an answer within 1hour, unfortunatly he couldn't help me so he directed me to the international sales manager, who answered me within a day or so, asking me if he could send the notebook directly to me, unfortunaly I didn't reply on that email before today and to be honest I didn't really know that it should be shipped somewhere else before that? which means it is shipped to digicomp first? maybe some of the kind Uk support can check up if it has been sent to finland? can provide with name in PM if you need that also

11.12 was the date I ordered, 15.30 Pm znote 6625WD

 

it might have been that when your lappy went to prouction some component had run out of stock, but thats pretty unlikely

 

I've been looking for a new computer as well and Zepto looked very promising. In fact, I came very close to ordering Znote 6625WD last night (with XP available, would probably have done it). After reading this, I'm so very glad I didn't... Still, shame.

 

why dont you take a look here http://www.jimmspc.fi/listaa/10/180/18002/off/25 (on the bottom of the page ) I bought mine from jimms and no problems yet

 

bumping in hope that someone could check if my laptop has been sent from denmark

 

Well it's not a suprise to hear all of this...

My zepto came 2 weeks later than was promised. After I received it, it didn't work properly. When I tried to install my os the laptop shutted down and didn't power up again if I didn't take the battery off. I immediately called digicomp, which answered after an hour of calling. They said that I should send my znote back to them all expenses paid. Allso he promised to me that it would be looked immediately an be back less than a week. (At this point I was pleasantly impressed about their customer service .)

When a week had passed I called digicomp again. They didn't have any clue about my znote, but again promised to look into it. After another week I called again. Now they said that they tested my laptop and had the same problems as I reported, but didn't know how to fix it and that they would send it back to Denmark. (I wasn't that pleased with them anymore.)

After a half a week I called again to check the situation (now I admit I was pretty pissed off at that time). I wanted to return the znote or get a small refund (50-100€ 'cause the prizes had dropped by that time). One of the managers got in to the phone with me and said my znote was ok and that there never was anything wrong with it. It seems it just needed a bios update. When I asked about the refund he threatened to make me pay the maintenance because there wasn't anything wrong with my znote, (even tough it was almost three weeks in maintenance and their maintenance guy didn't know how to fix it ). I contacted Finnish consumer protection board and with them we got in to an agreenment that I would receive my znote back without any extra costs.

Well I got my znote eventually, but you can guess that I wasn't all that pleased with digicomp after that. I'm really happy that the customer service I have received here is more than I could ask for.

Now I have problems with my znote after a bios update and I have tried to contact digicomp with phone and email for three days and got no answer. Is there some other place I could send my znote for warranty maintenance?

P.S. I'm truly sorry for shedding this much

 

I'm sorry to hear about your problems.

I'm quite sure you should be able to send it directly to Zepto in Denmark to get it fixed. Try call our international support at +45 47 37 10 63, and they should be able to help you.

 

my sad story continues as well.

Finally digicomp answered me 2 days ago and agreed to take my lappy back to service. I said that I'd be happy to get it fixed but i'm entitled by Finnish law to get another equivalent machine to my use until it's repaired. It states in Finnish law that the reasonable time a gurantee service can take is 2 weeks, which after the selling company is required to provide another machine for use until they have fixed the problem, as I had already asked with 2 emails that I sent earlier which they never answered to. I also asked them to contact me ASAP by phone (also asked this MANY times before) but I haven't got any kind of answer.

Thank god my cousin is a lawyer and will help me with this. Because I'm going to demand restitution because I haven't been able to do my job for 1,5 months now because my computer is broken, they couldn't fix it in the 4 weeks they kept it on the service and haven't given me another machine to use while they take care of the repair.

A guy from Swedish Zepto dealer has contacted me though and is willing to take care of the service but he can't send me another machine to use while they repair it so I need to get in touch with Digicomp, which seems VERY F:n hard. I've called them several times daily for the last 3 weeks and NEVER got an answer. I've also asked them in many of my mails to contact me via telephone to get things settled down but never have recieved any calls. Only occational mails in which they ignore my demands of a replacement until they get my Znote fixed. That Swedish guy also promised to get in touch with Digicomp to make things happen faster but it seems like it ain't any easier for him either.

Can't understand how this kind of company can do any business.

The thing they don't know is that I can be quite a pain in the ass and never give up on these kind of things because it's the only way to get justice. I'll keep u informed when this thing has some new turns.

In the mean time: Do yourself a favour and DO NOT ORDER COMPUTERS OR ANYTHING ELSE FROM DIGICOMP!

 

Good for u. I gave up complaining when I got my machine 'cause i was tired of fighting with them. The second owner is a lawyer or studying law, or that's what he told me when I was making my complaints. (Trying to scare me or something.) At the time I needed my zepto for studies and didn't want to take it to the court 'cause I couldn't have used my znote for the time it was prosessed which could have taken months. So best of luck with your crusade against them . Don't get me wrong. i have nothing against Zepto, just Digicomp.

 

Your complaints are totally understandable. I have only ever had one phone conversation with someone from Digicomp myself, as the reseller they are also taking the responsibility for the repairs as well

Im sorry that we cannot really influence them and hope that you do get your cases sorted

 

I wonder whether the time will come when Zepto take the Swedish sales and service in-house, as they did for UK when their UK agent under-performed.

John

 

Is Jimmspc store a warranty repair place? (I bought my zepto from them so they have to take it in, but do they repair it? Also asking this for future updates or such)

 

Sweden is already in house. It's Finland we are talking about in this thread