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    XMG P707 - Strange problem with GPU

    Discussion in 'Other Manufacturers' started by Desosx, Jan 3, 2020.

  1. Desosx

    Desosx Notebook Guru

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    Hello everyone!

    A friend of mine has this XMG P707 with these specs:

    500GB SSD
    NVIDIA GTX 1070 8GB
    Intel i7-6700HQ 2.6GHz
    Ram 16GB
    Windows 10

    The pc worked fine while playing videogames or normal load, but suddenly it started to have some problems.
    If the pc is connected to the electricity, the GPU won't work. It crashes as soon as it is utilized by any program, with the error VIDEO_TDR_FAILURE. I thought it was some sort of driver problem, but after changing them countless of times I don't know where to hit my head :mad:
    If the pc is running only on internal battery, the GPU works fine without crashing.
    I even tried running ubuntu on it, but it has the same identical problem.

    -Deso
     
    Desosx, Jan 3, 2020
    #1
  2. senso

    senso Notebook Deity

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    How are the temps?

    On battery GPU power is limited, might be over-heating and crashing.
     
    senso, Jan 3, 2020
    #2
    Desosx likes this.
  3. Desosx

    Desosx Notebook Guru

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    Temps should be OK, it has always been a quite cold pc with idle temps below 40 °C and load temps near 70 °C. The pc crashes in the exact istant the external GPU is used, so I don't think it has even the time to reach a critical temperature.
    For example it happens that if I double click the NVIDIA control panel, it crashes as soon as it tries to load the program
     
    Desosx, Jan 3, 2020
    #3