Zepto Customer Service

For a company that touted customer service as a priority on their website, i am heavily disappointed in them without even receiving my order yet! i am annoyed and feel a need to share it.

i ordered a 6214 thursday last week, it was powerful and cheap and small and ticked all the boxes. The website said it would be delivered this tuesday.
nothing.

i then read on the website that they have a 7 day delivery contract and thought fine. thursday, nothing.

subsequently nothing arrived today, firday, so i phoned the uk branch. rep says fine, ill get into contact with the suppliers and then phone back later. that was at 1. by half 4 i had heard nothing, so i called again, and the rep didnt seem to care, and so i asked if he could find out, as i was really counting on having the computer this weekend, and am obviously disappointed so far, again he said he would phone back before the end of the day. nothing.

i am so close to abandoning my order right now and buying an asus instead

**EDIT**
Subsequent to this rant, as you can see below, Morten as a Zepto employee got straight in touch to sort out what was going on. Immediately i was given information on where my notebook was and what was going on, and was made assurances that this would be looked into.
Although even now i have still not heard anything from the UK partners, the danish HQ has produced all the goods and more, i now feel more than satisfied, and more than importantly i feel confident in the company. Thankyou Morten
I can once again recommend Zepto to any prospective buyers, because even though there was a hiccup, it has been dealt with brilliantly.
**EDIT**

 

Good thing with these forums, helps me follow up stuff

Naturally i will have to get a hold of our uk partner to follow up, on your service issue, we cant either be satisfied with customers not getting feedback, but i can tell you that your notebook has been shipped from us, and tracking shows arrival in the uk on monday.

This is however based on the fact that i looked throug orders containing (kemp) - so i guessed this was your last name, and the order being a 6214W that narrowed it down a bit.

Please don't hesitate to mail me, and rest asure, i will get this to our international sales team, so they can talk to our partners

 

Thankyou very much for the help and information provided. You are a saving grace for your company.

The waiting i can accept, but it was the lack of information or knowledge of what was going on that was the issue, and the inability to track anything down. With no confirmation of the order, the mind starts wondering as to where the money actually has gone.

But with your help and the confirmation that something is being sent i feel much more assured. I have pm'd the details requested. Thank you again.

 

yeah i had a few small problems with mine not knowing where it was phil, but keep the faith phil zepto are new in the uk, so their bound to have a few issues.

 

yeah thats a fair point juan, but because when i ordered it everything was in stock i didnt see why it should be late and started to worry about it

but with Morten's help its tracked and on its way for wednesday delivery, so everything is rosy again

i just can wait for it to arrive...

 

sounds like typical british INEFFICIENCY! Like the same reason why post office queues are so slow. Morten, please give the uk zepto team a kick to get them off their lazy behinds and try to teach them a thing or two about customer services! There are very few good examples of customer services in the UK generally.

 

I just want to have my 10p worth. Basically I ordered a 2425W a couple of weeks ago and was told that the laptop would be delivery tomorrow on the 4th. Having read the posts on this website I was a little sceptical but was assured when I placed my order that it would be there by then.

I called the UK office in the last hour and guess what...? yup that's right, no laptop for me tomorrow. I've been told that I will recieve it next week (Thursday or Friday!) as they are waiting for parts to come in. I explained that i needed this laptop by this weekend as am starting a Postgraduate course and need to start preparing and researching.

For a company which in Europe is supposed to be one of the top companies it's start in England is pretty poor. I'm tempted to cancel my order and buy through a larger company. (as you can tell i'm not best pleased!).

Surely Zepto should start offering compensation of some type for this, especially as it seems to be a common problem?!

 

That's an international problem France and Belgium are just the same.

Morten did you have time to take a look at my questions on the "primary" Zepto post ?

 

Just wanted to give an update on my laptop delivery. After some more non-returned calls and poor service from the uk supplier I wrote to Morten who has everything sorted and even called me from Denmark to tell me what the situation was. Laptop should be arriving tomorrow. That's the kind of customer service all staff should be like.

So in short, if you have problems with the uk supplier speak to Morten and he'll make sure that you're left happy.

Cheers Morten

Loz