Znote6324 CPU throttling and GPU overheating, should I bother sending it to the manufacturer?

I bought my laptop last October and has since then had problems with the temperatures.

When running with normal voltage the CPU reached too high temps after just a short while and entered a constant state of throttling. I use RightMark CPU Utility to undervolt it to 1.00v when it idles and 1.15v when it's at full blast. Even now it overheats and still throttles like crazy in games that demand alot from the CPU aswell as the GPU (Assassin's Creed, Oblivion, Medieval 2: TW).

The GPU reaches tems as high as 111c when working at full blast.

I've been hearing about of negative things about the cooling components and when I opened the laptop to put in a TurboMemory, I noticed the fan and heatsinks that looked seriously undersized. I also replaced the (poorly applied) thermal paste on the GPU which brought it's max temps down 3c.

Should I bother sending it back for repairs? How long will they work on it and will it solve anything? Do they replace the components if they are at fault or just replace the thermal paste and say it's working as intended. Are there any third party cooling solutions I could look into? I'm considering invoking the consumer-law as I bought it from a national retailer here in Sweden and get a full refund instead.

 

Your laptop won't last very long at those temps! Get a new one or a refund as you said.

 

I would suggest that you contact Zepto support and see what they recommend.

They may try to say that you have invalidated the warranty by looking under the keyboard but I hope they will be sympathetic and offer to make a repair. They should know by now the causes and solutions of high temperature problems.

John

 

I checked in with them before. Opening the laptop doesn't void the warranty, but if I were to cause any damage by opening it they won't reimburse it.

(I believe a manufacturer has to place a "warranty void if broken"-seal somewhere aswell, which they didn't.)

 

Get that in writing or make sure you have the exact details of the phone call including the person you spoke to and time/date of call. I believe they will try to claim you invalidated the warranty at some point should it all go sour.
As far as returning it to Zepto, I think you should as my notebook doesn't get quite so hot. I've only once gone past 100C for the GPU and never get above 87C for the CPU. I do not undervolt my CPU either. I know the cooling is under sized for this notebook range as the same card does not get anywhere near as hot on other notebooks with better cooling.

 

I sent in my 3145W to Zepto yesterday for similar issues. My GPU reached temperatures of 110 degrees when I was gaming and the computer suffered from random shutdowns. I talked to the local Konsumentvägledare before I sent it in to and I was told it isn't possible to get a refund for things like that under the konsumentköplagen until the retailer has failed to fix the issues 2 times.

I was thinking about a refund too because the repair time is over 3 weeks and it would be WAY faster to just get a refund and a new laptop, but no luck