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    live chat yet dead?

    Discussion in 'Other Manufacturers' started by gianps, Dec 18, 2008.

  1. gianps

    gianps Notebook Geek

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    Hi there..

    just wondering if the live chat is still working or it is just dead right now.

    Thanks :)
     
    gianps, Dec 18, 2008
    #1
  2. CLB-NL

    CLB-NL Notebook Deity

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    At the moment they are offline (Christmasholiday?)
     
    CLB-NL, Dec 18, 2008
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  3. gianps

    gianps Notebook Geek

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    18 dec.. yet xmas holidays?? they really do not like to work :D

    wrote them an email..
     
    gianps, Dec 18, 2008
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  4. ZeptoUSA

    ZeptoUSA Company Representative

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    I believe it is only available at certain times in the day, they cant be there 24 hours a day :)
     
    ZeptoUSA, Dec 18, 2008
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  5. gianps

    gianps Notebook Geek

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    well.. in europe is almost 4 pm, i always got them at 1 or 2 pm..
     
    gianps, Dec 18, 2008
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  6. ConfusedOne2

    ConfusedOne2 Notebook Enthusiast

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    You could try emailing, but I've had to chase the two emails I sent to them.

    I've also had no joy with both 'phone and live chat when I've tried well within their hours. Maybe I'm just being really really unlucky with timing?

    Rob
     
    ConfusedOne2, Dec 18, 2008
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  7. gianps

    gianps Notebook Geek

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    rob.. i gave back my brand new notebook 'cause of the bad customer service :D
     
    gianps, Dec 18, 2008
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  8. Kocane

    Kocane Notebook Deity

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    its quite random if theres any lol.. global is mostly offline but the danish support is there the most of the day =D
     
    Kocane, Dec 19, 2008
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  9. gianps

    gianps Notebook Geek

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    yep but danish are not able to help me out.. "you need international support", but international support ain't online at all.. god dam.n it
     
    gianps, Dec 19, 2008
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  10. ajampaniki

    ajampaniki Notebook Guru

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    I had the same problem and tried both the German and Danish website, both helped me. I think it depends on your problem.
     
    ajampaniki, Dec 19, 2008
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  11. gianps

    gianps Notebook Geek

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    and tomorrow is saturday and they do not work...
     
    gianps, Dec 19, 2008
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  12. gianps

    gianps Notebook Geek

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    ohhh they are in holiday.. from 15 dec to 6 gen.. ^__^
     
    gianps, Dec 20, 2008
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  13. mugiwara

    mugiwara Notebook Guru

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    I'd say they were in holidays long before that
     
    mugiwara, Dec 20, 2008
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  14. gianps

    gianps Notebook Geek

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    i second that.. but lately live chat was working good..

    i'm happy just cause i know i'm not a "zepter" anymore..
    even though they have to gimme back 1500 euros..
     
    gianps, Dec 20, 2008
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  15. ajampaniki

    ajampaniki Notebook Guru

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    So you got the full price of your laptop back? How did that happen?
     
    ajampaniki, Dec 20, 2008
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  16. gianps

    gianps Notebook Geek

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    it was defected (lcd lamp) and i said, inside the 30 days i have cause of an italian law, i were not satisfied of my purchase. So they have to refund me all the price i paid.
     
    gianps, Dec 21, 2008
    #16