Bluetooth, CF31 MK5, what am i missing...

so we have a Bluetooth fingerprint scanner that we had running on a old cf-31 MK1 just fine

got it paired, using some Toshiba software, which was easy to use

Now, I am trying to get the same on the MK5 cf-31--which apparently uses Intel Bluetooth, or Intel software

I *think* I got it connected, but its not working with our software--its showing up in "printers and devices", but there is not much I can do with it in there (settings, etc)

The old laptop had some Toshiba software we configured/paired with and worked fine.

any thoughts?

 

Not an answer......more of a comment.
31S/U use different Bluetooth drivers then the earlier Marks.....I was watching it load and overwrite whatever was on there in the recovery section of bios on a new to me computer I acquired yesterday. < this is a statement.

The comment > Make sure the MK5 has a clean device manager. If it was me I would cycle the bluetooth on and off in bios and also do a battery pull reset. < Ended up as two comments. <

More ideas come....coffee kicking in....
1. Possibly install a bluetooth card from a CF-31 Mark 1.....
2. Since the "new" bluetooth receiver is on the Intel Wireless card. (Is this correct?)
3. Could it be a power management issue?

 

I see the device in "devices and printers" it just seems like its not connecting/talking when we try to use it....very odd

fired up the old pc, works fine/paired (but NOT showing in devices and printers) maybe because the Toshiba software...

 

What Intel? wireless card are we dealing with?

You know about power management in device manager, yes?

 

whatever came with the mk5-- I think its intel

 

Please verify and post exact card model number.

 

sez Generic Bluetooth adaptor...its whatever came with the mk5.
driver says generic Bluetooth.

I have run the panny BT install drivers for this.

update: the panny/intel package failed during setup--seems to default to generic
and restarting/uninstalling and trying again

got it to install the intel drivers-- dosent say generic anymore.
funny thing is, I had to go back one version-- newest version crashes on install.

may try to download again

its odd because it seems the DRIVER is there, but no real software that shows "connected" and such

 

What I have done...and am doing right now in fact is to install the driver bundle from Panasonic over the top of the Windows install. Yesterday CF-31S and in a minute CF-19 MK2. Because why is that I don't have a handle on what was done before. I was seeing mk4 and mk5 packages and drivers. Whether they were being used or not I haven't the faintest.
I'm having issues with a gobi card and hope this helps.