CF-18 com port 3 drivers

I need some help I have CF-18KHHQXBA I have just done a fresh install of windows XP and not sure what drivers I need to fix cummunications Port (com 3) and unknown device any help would good thanks

 

I'm guessing you didn't have the restore discs for this? Do you have a Wwan card in your machine or Gps?

 

Post your full model #

 

I have a Panasonic Toughbook cf-18 Mk-4 and the full number on the back of the machine CF-18KHHQXBA and I have a Unknown device and a Communications Port (COM3) can not find driver it has no GPS as there is no ariel and not sure what Wwan card is ?
thanks for your help

 

The Panasonic configurator does not have that exact model, but I'd guess it has a wireless wide area network (WWAN) cell phone type card that is not standard. What country is this from? You might be able to find the right driver on the Japan Panasonic support site.

 

hello,
do You have an SD card reader built in? - does it work?
which XP service pack have You installed?
check for "wireless modem" entry in advanced menu from bios.

greetings

 

Hi guys I think I found the unknown device I think it’s a Integrated Gobi Cellular Modem from what I can see the Q in my serial No stands for Gobi and my CF-18 has the phone card slot but what driver do I load I found these one but not sure which one to use ? Toughbook Computer Support - Wireless Carrier Software

 

I think it''s unlikely to be a Gobi modem as they weren't available as a factory option until the CF-19 Mk3, at least in the US. It may be a Qualcomm modem. You'll probably have to pull the back off to find out exactly what it is.

If it is a Gobi modem and you are in the US, you may be able to use the Panasonic CSA for Gobi, though it's only designed to be used on CF-30 MK2 and up, CF-19 MK2 and up and other newer TB's.

Where did you find what Q stands for? What does A stand for?

Glen

 

Entering CF-18KHHQXBA into the Panasonic Toughbook Configurator returns:

model number
CF-18KHHGXBM
MSP: $4,882.00
Status: DISCONTINUED

DESCRIPTION:
Intel Pentium M 753 1.2GHz ULV (Centrino), 10.4" XGA High Bright Touch Screen, 60GB HDD, 512MB RAM, Intel 802.11a+b+g WLAN, Cingular/at&t EDGE WWAN, Dual Hi-Gain Antenna Pass-through Connectors, Windows XP Pro SP2, TPM1.2 Security Chip, No Optical Drive, Base Model (No GPS or Bluetooth)

Does yours have a pull-up antenna on the lid?

 

CF-18s don't have pull up antennas, the WWAN antennas are in the wings on the display.
CAP

 

Thanks for the info.

I haven't yet seen the need, or had a desire, for an 18 or 19 (craving a CF-30, though ).

And back to toshor: are you sure of the Model Number?

What does it show up as when read from the BIOS (press F2 at first Panasonic bootup screen)?

 

I just remembered that A is for Australia. Remember the hundreds of CF-18DHB22KA's that flooded eBay last year.

That should mean that the WWAN will only work with whatever Australian service it is locked to.

Glen

 

OP is from Australia
Here is a link to the software 3G (HSDPA) Driver - All Toughbooks (8.47mb)


Toughbook Driver Downloads - Panasonic Australia

 

Sorry about the time been busy and I am from Australia and I think thats what A stands for and the Q I found on the Panasonic configurator it was for a CF-19 it was the only thing that seemed to be close , I loaded that program that Tomcat57 it worked only for the internet but when I try to log off the laptop freezes ,when I go in to Device Manager then Unknown device and update driver and go through to Don’t search .I will choose the driver to install and go next then it says BCM5701 Gigabit Ethernet I loaded it but it was the wrong one . I think I need an Ethernet driver but the right one and thanks for all your help THANKS

 

I still think you need to remove the bottom cover and see what, if any, WWAN card is installed. Then you can also either replace or smoosh the thermal pads to make sure they are making good contact

Glen

 

Glen you please post a link or instructions on how to remove the bottom cover, and more info in the thermal pads and what they do
Thanks

 

@toshor
Download the manual from this link
Toughbook File Source