CF-19 Gobi-2000 card isn't recognized.

Hello,

I just got my Gobi2000 card today, but the computer doesn't seam to recognize that I have inserted the card.

My computer model: CF-19CDBAXVE
I am using Windows 7 at the moment.
I have installed "Sierra_Wireless_Gobi2000_v1.1.180" and "MotionCMSetup_V26014"

Also I noticed that I only had one coax cable free at the back, in the pictures that I have seen everyone seem to have two. You can see some pictures of it below.

The first picture is of the bottomside of the card, and the second is of the top side and the cable that I now have connected to "main". (no cable to aux)




Thanks,

 

Dude... you don't have the GOBI card in there... it's not even in the slot...

In that second pic it should be in that slot there...

There SHOULD be 2 antennas... not sure on that one...

 

Gobi is not supported by Panasonic on the CF-19 Mk1. There is a trick to make it work. Maybe the trickster will chime in.

 

When you went to Windows 7 did you upgrade to the newer BIOS ?

 

What Rob said- One way to tell which wires are for wwan or blue tooth. Open the side plastic covers for the LCD where the antenna boards located and see which wires soldered to which boards(the imprints are on the boards; example wwan, wlan, blue tooth, etc...) I did not see the brown wire for the aux antenna. The first picture looks like a blue tooth antenna. On the second picture, there is a slot for the mini PCI-E card. You can use this slot for wwan, 4G wimax; if you have 4G service in your city like Clear (Gobi is for wwan, can be ATT, Verizon, Sprint etc... for 4G you can get a wimax card like the full height intel 512 on ebay for about $15). I have cf-19 mk2 winxp with Gobi 1000 configured to all( when you install the Gobi driver; it called CSA or something like that, it will give you the option to install just one specific carrier or install all and upload the connection manager for different carriers as needed). Hope this will help you.

 

May be he is using a non white listed gobi card, not for panasonic, so he had to use the motion computer's driver,I guess the card is from China.

 

Seems like I have to clarify a few things

I am aware that I do not have the Gobi card inserted on that picture, I though it would be best since I seem to be missing a cable.

Here is a picture of it inserted


I connected the cable that was there to the main-port on the Gobi-card.

Okay, thanks, I hadn't heard this before.

I have no memory of updating it, but since I have Windows 7 shouldn't it already be up to date. I though that updated bios was needed to install Windows Vista/Windows 7. Could this be the reason to why the computer doesn't seem to see the card?

It is not really the wwan function that I was after, it is the GPS function. (the wwan function is just a bonus). My guess is that the blue cable is for the bluetooth, since I haven't touched it and it works, I also have a black and gray cable to the wifi-card. But the brown wire for the aux antenna is as you say gone.

But, the computer should recognize the card even though the cable is missing, right?

Yes, the card is from China, the drivers that I have installed was supplied from the seller. (In the text it clearly states that the card works fine with Panasonic computers.) The price wasn't the best but I though it would be worth it to have no problems with the installation

Sierra Gobi2000 HSPA/EV-DO+GPS for PANASONIC TOUGHBOOK CF-19/30/31 | eBay

 

The Vista BIOS will be V1.01L16 and Embedded Controller will be V1.10L11.

The important number is V1.01

Available here:
http://pc-dl.panasonic.co.jp/dl/download/file/11542/s/bafc29e4ec779ce2/bios_19_1_r070207.exe

 

I've pulled a GOBI 1000 out of a CF-19 and the jumpers were as follows:

ON ON, OFF OFF

Index of ./CF-19 Stuff/Correct CF-19 GOBI 1000 WWAN Dip Switch Settings/

remember that you have to pull the battery out and wait 5 minutes and hit the power button to make sure any residule power is gone!

Good luck!

 

Go here Panasonic Toughbook Computer Support Downloads and search all drivers
and then operating system click "Vista upgrade". It will list all the drivers you need .
After you upgrade the BIOS you will be able to install the misc driver which is
needed to install about 5 other drivers. There is a thread on this some where,

 

This thread is VERY hard to read... can the OP please resize the images to 800x600 or smaller?

Tahnks

 

The CF-19mk1 only had one antenna, not two. At the time, that's all that were needed. 2 antennae were introduced from the CF-19mk2 onwards.

 

This is NOT TRUE! I have put LOTS of MC5725's into MK1 CF-19's and they ALL had 2 antennas... I have NEVER seen one with only 1 antenna... That's odd.

Even my wife has a CF-19CHBAXVM - MK1/touch and it has TWO antennas... I've put an 860D 7.2M HSPA card in there too for ATT...

Thanks

 

I just want to make a correction with your comment. All CF-18 or CF-19 has two antena for wi-fi and two antena for WWAN.

On the photo show that the black one that he connected to the card came from the passthru connector(jumper wire, Black). At the time you purchased this machine without the option of WWAN, the other antena is hidden and cover its end by a shinkable tube or sometime by a kapton tape beneath or under the ribbon cable of the audio board or tape on the body of the machine.

Try to unscrew the audioboard and then flip it over and you will see the other WWAN antena. You will need to be directly connected this antena into the modem card( to auxilliary to be exact).

ohlip

Rob! you beat me on this.

 

I wonder if that was only on the European CF-19 with the EU740 card which only had one antenna connection.

 

I don't doubt you but, why wouldn't the antenna cables be connected to their dummy connections on the WWAN board? That's the way my WWAN ready CF-19 Mk2 came.

 

Maybe its missing, Lol. or maybe someone already messed around with this unit. Anyway, by any chance of having one antena. Its not really a big deal. It will still works. If he can open up the two side plastic covering and look on the antena If it really there or not. I also handed a unit CF-18 with only one cable that goes to the machine but the antena is there only the cable is missing.

ohlip

 

*Rob has a cable for sale...* Not sayin... just sayin...

 

Well then, it's a difference between North America and Europe.

The OP said he has a UK unit. European CF-19mk1 devices came with a Novatel EU740 module for WWAN, and was only equipped with one antenna (and the module only used one antenna).

Definitely.

 

Okay, this discussion about the antennas seem interesting, I will try to look further into it and see if I can find the cable, but first I want to get the card working.

I have updated my bios now, earlier I had V1.00L13 and EC V1.00L11. And I have got bios V1.01L16 and EC V1.10L11. But I can still not see the card at all. (All my drivers is working and I have had the misc driver installed since before.) Any ideas?

 

I am starting to believe that the card is non functional. I just started the computer with a linux bootcd and wrote lspci in the terminal, but the card is not showing up...

 

I believe the GOBI 2000 is not supported on the CF-19 only the CF-31??

 

My CF-19 MK4 came from the factory with a GOBI 2000 inside.

 

In Europe (as per the OP):

CF-19mk5 comes with Ericsson (the exact product number eludes me atm, I think it's F5521GW)
CF-19mk4 came with Qualcomm Gobi 2000
CF-19mk3 came with Qualcomm Gobi 1000
CF-19mk2 came with Novatel EU870D
CF-19mk1 came with Novatel EU740

 

I'm lazy to read all the post on this thread but did you use the dip switches combination. I have a CF-19MK1 before that I retrofitted with gobi 2000 and it works fine. Unfortunately It was sold a year ago. Just make sure that the misc. driver installed on the system and download/installed the CSA application from panasonic.

Try this dip switches combinatiomn;

ohlip

 

No, don't download and install the CSA application. For the umpteenth time, the CSA is only for the USA (rather ironic considering the abbreviations)...or North America at the most.

The CSA has no use in Europe.

 

Now I have tested all the dip switch combinations, but I did not notice any difference. Neither in Linux or in Windows.

Are there anymore combinations that I should try? And should this part really be necessary to make the computer see the card?

 

Did you try trial and error of the dip switches.
Anyway, You must have an open mind here. I just started my support here. Manipulation of software is the key and have a lot patience.

To Pine.. may I ask why is the csa has no use in europe coz is just becoz the software is AT&t, verizon, sprint and etc. As I said it only a matter of manipulating the software. I used mine before in ASIA and there has almost no difeerence in EU network.

ohlip

 

Thanks ohlip, I continued to play around and by activating all four switches the computer found the card. I guess I will have to play around some more to find out exactly which combination that is correct for me...

 

Can you please give the dip combination that worked??? I'd like to post it on my website.

Thanks

 

The early model and latest model of this unit has difrerent combination of dip switches on which I verified on my file.

Its a good start. Now! that the card has been found you may install the software.


ohlip

 

So all four switches ON for an MK1 CF-19?

Thanks

 

I am no longer totally sure that it was the dip switch combination that made it work, here is all what I did before the computer started to recognize the card.

Before I saw your reply ohlip, I was playing around in BIOS, just to see if there were something there connected to the Gobi-card... The only remotely connected thing that I found was "ExpressCard Slot" under "Advanced" and by some reason I just felt like deactivating it.

Here is what I did:
1) Disabled the ExpressCard Slot in BIOS.
2) Started the computer with the before mentioned change.
3) I saw your reply --> shut down the computer + decided to drag all the switches to on just to test it. (1 2 3 4 - On On On On)
4) Started the computer into BIOS and activated the ExpressCard Slot. (since I knew that there was no chance at all for it to work if it was deactivated).
5) Windows found a new device, and installed the drivers.
6) Started MotionCM and activated the GPS.

After this I have tried to start the computer with the following dip switch combinations:
1 2 3 4
(On On On On)
Off On On On
Off On On Off
Off Off Off Off

As I see it it may be two reasons to why the computer finally found it: 1) The BIOS or 2) The activation of all the four switches to get the card recognized, and then it was affected by the driver installation... (this actually seems more unlikely the more I think about it...)

Anyway I am just glad that the computer has found the card.
(but the GPS doesn't seem to find any satellites, so I will have to look into that next).

 

It has nothing to do with Epress card. Its got to be the dip switches combination.

ohlip

 

I'd been trying to make the Novatel EU740 on a CF-19Mk1 show up in bios with no luck until I (pull/push) "cleaned" the contacts of the multiconnectors for about the third time.
Trouble is, it could have been something else that made the bios see it.
In trial-and-error diagnosis one should change only one element at a time of course - but these things take so-o-o long to start. My patience failed me and I did try different wireless and dip switch settings at the same time.
Kind of pleasing/annoying when you're not sure what exactly it was you did that fixed something isn't it?
I could kick myself sometimes.
Off on on off works for this combination by the way.
Sorry to be no help at all

 

Sorry for late reply, been all over the place

Firstly, and most obviously, we don't have the same networks in Europe as the US. AT&T, Verizon, Sprint, and whatever don't operate over here. T-Mobile do operate in Europe, but are a different operator with the same name I believe, and are being taken over by AT&T currently I believe.

The frequencies used in the US and Europe are also different, which is why we use different modules on several units. The Gobi card had dynamically loaded firmware, so you don't want the wrong firmware being loaded.

And last but not least, why install something that's not needed. Just install the drivers, and the TBCM (Toughbook Connection Manager). Then all you need to do is insert your SIM card, stick the APN into the software and click connect.

The reason I hammer on about this is from personal experience; a while ago I had to deal with a US airline that had bought Toughbooks in the USA and were trying to set them up to use the local mobile networks in the UK for their aircraft engineers based over here. They were trying to stick a SIM card in the back, and then trying to use the CSA and it was all an absolute mess.

 

Got it to work in my cf-19 mk1, thanks everyone.

 

HI, We sell this gobi2000 card.
Not sure if you purchased from me. This card works fine with toughbook cf-19 , cf-30, cf-31.
I could not see the photo you posted.
Can you send the photo to me ?

 

Hi all, having simular problems with cf-19 mrk3. Tried dip switch combos etc but windows still said device not found. MY solution to this was to remove the battery and power lead and hold the power switch on for 10 seconds. Once I put the battery back in and switched on bingo card found and drivers located. Hope this helps. If any one has sused witch settings the dip switches should be at for Europe Uk I would much appriciate them> cheers

 

This was mentioned somewhere at some time around here...