CF-20, not happy

Got 3 x Toughbooks, 2 x CF-19's, 1 X CF-20, one of the CF-19's is really used and abused with plenty of hours on, this is the mouse click rubber's



This is the low mileage CF-20 mouse click rubber



now that something else I have to sort out and I dont think that'll be easy

unfortunately just like everything else in this world quality is going down the pan,

 

Different types of abuse, not a quality problem.

 

Yeah... But run over it with a bulldozer and it will still work!

(But may not look pretty.)

 

That bottom mouse rubber pic looks like it was burnt.

 

Anyone know where I can get new rubber, I emailed Panasonic twice but no reply

 

Contact Rob at toughbooktalk

http://www.toughbooktalk.com

 

Thanks, tried that, no luck, any other alternatives for parts for the CF20?

 

You can get parts from Heartlandsi which is now owned by Panasonic. Shipping is not cheap because they use next-day FedEx unless you can talk them into sending by USPS. Click the link below to send a message. Let us know how you make out.

https://www.heartlandsi.com/ContactUs.aspx?Pg=bIM2K64PrxldZCWtUDNMfQ==

 

Parts very very cheap, 3 parts:

rubber/s
switch/s
palmrest

less than $20

postage/shipping quote, they only ship with Fedex.................... $131
what a joke, they cant need the business, Im sure they'd do a lot more business if they used USPS for international post.
I had that parts sent to another company in the US that ive ordered a couple more parts from, not relating to laptops, I think with the laptop parts and the other parts Ive ordered the USPS postage/shipping price should be about $70

It'll be good business for one of you guys, get the orders in put a few $$'s on re-label, ship them out at a reasonable rate via USPS

next question is, does anyone have keyboard teardown guide for replacing these?

Thanks

 

Do they allow local pickup?

Do we have someone nearby their 2 locations that could pick them up, and charge a more reasonable rate?

 

Where are you located? Might be better to contact Panasonic Business Europe directly for parts if you're in Europe.

Or make a ticket here: toughbook.custhelp.com

 

I sent them 3 emails asking for help / parts and didnt get a reply, I can say they are useless

 

I had a great experience opening a ticket for my G1 to have it's display bezel replaced (delamination issue), they sent a courier out to collect it and I got it back within three days.

 

I take it your unit was still under warranty, mine I got second hand

 

Got Heartland's invoice for my cf-20 (bought one for tests) too.

 

Thin rubber, natural oil / acid / from skin must be dissolving the rubber, my 19's dont have this problem Have you fitted it yet, if so any pointers?

Thanks

 

Will get those parts by the end of next week. Heartland states a new palmrest sheet is needed every time you change rubbers. It's interesting, I will check that

 

Thanks, is it OK, as you are the toughbook expert, to wait until youve done yours before I attempt mine

 

@Liteace, you definitely don't need anything except of new rubbers and a hair dryer to change rubbers
I've lifted the center of palmrest only. It's easier than a same process on CF-19.

I'm delighted with CF-20 overall. Panasonic managed to install sooo many useful ports into this machine. Thinking of adding CF-20 to my mobile PC collection where FZ-M1 now dominates )

 

Thanks, Im still a bit lost, do I attack it from the inside, removing the base or just peel it open from the outside?

Thanks

 

Outside. Heat up, lift a little, push old rubbers out, push new rubbers in. There is 2-sided tape, try not to damage it so you don't have to remove the palmrest.