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    CF-30 device manager: Qualcom HS-USB modem appears/dissappears

    Discussion in 'Panasonic' started by sonny1022, Jun 21, 2011.

  1. sonny1022

    sonny1022 Newbie

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    Hi All my CF30KCP412M laptop has a built in Gobi wireless card. Bios's WWan is enabled. In Windows under device manager under modem; the Qualcom HS-USB device appears and dissappears intermittently. Verizon Manager shows the device as disconnected. Does anyone know why it would goes out and come back?
    I opened the back of the laptop and can't physically locate the Gobi aircard immediately, is it hidden under some other component or device?

    thanks
     
    sonny1022, Jun 21, 2011
    #1
  2. BaRRmaley

    BaRRmaley Notebook Deity

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    I think this modem is installed in caddy and can be removed without opening of the back.
    It seems there is not enough power. Try to remove the modem and clean it's plug (connector).
     
    BaRRmaley, Jun 21, 2011
    #2
  3. db04p71

    db04p71 Notebook Deity

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    The modem is in a sled above the battery. Open the battery door, remove all power, remove the 2 screws in the sled cover and slide the sled out.
     
    db04p71, Jun 21, 2011
    #3
  4. sonny1022

    sonny1022 Newbie

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    Thanks, I found it. I removed the gobi card and placed in another CF-30, it failed. I put the a good gobi air card in original CF30 and it worked. so the
    card is bad. I called Panasonic and they insist I return the whole lap-
    top for repair(under warranty), not just the bad gobi air card component. This forum is cool. you guys are on top of thing :D
     
    sonny1022, Jun 22, 2011
    #4
  5. db04p71

    db04p71 Notebook Deity

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    Before you return the laptop to Panasonic, backup anything you want to keep. They may re-image the HDD, wiping out all your files. But, you knew that already. ;)
     
    db04p71, Jun 22, 2011
    #5