The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    CF-30CASLXBM Fngrprt Rdr Problem...

    Discussion in 'Panasonic' started by Almstprfct1, Jan 21, 2012.

  1. Almstprfct1

    Almstprfct1 Notebook Consultant

    Reputations:
    2
    Messages:
    111
    Likes Received:
    5
    Trophy Points:
    31
    Hello fellow Toughbook lovers! I have a CF 30 that is giving me this error
    "Biometrics Reader Fingerprint reader is not connected. Please connect the reader to USB port" Does anyone have any experience with this? Thanks,Travis
     
    Almstprfct1, Jan 21, 2012
    #1
  2. Rob

    Rob Toughbook Aficionado

    Reputations:
    452
    Messages:
    3,946
    Likes Received:
    65
    Trophy Points:
    116
    Do you see the fingerprint reader in the BIOS?
     
    Rob, Jan 21, 2012
    #2
  3. db04p71

    db04p71 Notebook Deity

    Reputations:
    515
    Messages:
    732
    Likes Received:
    8
    Trophy Points:
    31
    I've seen that on a CF-51 when the FR is unplugged to remove the speaker grille. I'd try checking and reseating the FFC or cable that connects the FR. I think you have to remove the bottom case cover to access the connections.
     
    db04p71, Jan 21, 2012
    #3
  4. toughasnails

    toughasnails Toughbook Moderator Moderator

    Reputations:
    7,114
    Messages:
    6,194
    Likes Received:
    2,255
    Trophy Points:
    331
    This was the same problem on my 51 too. It happened when I upgraded to W7 and it was the driver and software.My 51 uses the UPEK Eikon fingerprint reader and I needed to upgrade to the newest Upek Protector Suite software and after that never had a problem. I tried to find it in my bookmarks but no go but then I found out they were sold a few years ago and its here now......
    UPDATE: I HAVE REMOVED THE LINK SINCE IT NO LONGER WORKS.
     
    Last edited: Jun 28, 2016
    toughasnails, Jan 21, 2012
    #4
  5. db04p71

    db04p71 Notebook Deity

    Reputations:
    515
    Messages:
    732
    Likes Received:
    8
    Trophy Points:
    31
    I had the same problem when I put Win 7 on my CF-51. It's been a while but, I believe I used the fingerprint driver for Win 7 from a CF-52.

    http://pc-dl.panasonic.co.jp/dl/dow...Driver_v2009build5632_52P_52Q_W732_ss7196.exe

    I don't have access to the CF-51 right now to check the driver version.

    The OP doesn't specify the OS. I believe he is using XP. The solution may be a simple as installing the FR driver.

    For XP: http://pc-dl.panasonic.co.jp/dl/download/file/008084/s/a0b334e0f2a90fd7/fngprint_30_1_d060304.exe
     
    db04p71, Jan 21, 2012
    #5