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    CF-31 JBGEA1M Win 10 install issues

    Discussion in 'Panasonic' started by r.wyll, Feb 15, 2021.

  1. r.wyll

    r.wyll Notebook Geek

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    Tried to install and save files. Didn't work. Did clean install. Where can I find the needed drivers for this unit. I just need it to get by for a few months so I can save for an MK4. I had gps, gobi 2000, S&T 2013. How can I make all this work again? Had no problems over the years updating all the way through win 7, but I think this is a different monster.
     
  2. r.wyll

    r.wyll Notebook Geek

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    Running 32 bit, but want to upgrade to 64 bit. Not necessary, But wouldn't hurt.
     
  3. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Most of the drivers should be included in Win10.
     
  4. r.wyll

    r.wyll Notebook Geek

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    I can't get the carrier selection app to work. My AT&T comm manager is loaded. Windows wireless utility shows a verizon connection, even though an AT&T sim card is present. ACM shows no device found. I can use my hotspot if needed but would rather not all the time. The win 7 upgrade was relatively simple, this has been a little more complex. Unless I am doing something wrong!
     
  5. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    I don't mess with WWAN so I can not be of much help.
     
  6. BaRRmaley

    BaRRmaley Notebook Deity

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    \CSAPack...
    upload_2021-2-15_22-57-11.png
     
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  7. r.wyll

    r.wyll Notebook Geek

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    A step in the right direction for sure! Windows shows AT&T. AT&T comm manager shows no wireless device detected. Windows wireless utility shows cellular turned off. Can't figure out what I'm doing wrong.
     
  8. thewizzard1

    thewizzard1 Notebook Consultant

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    Check the driver and hardware switches, if you haven't already.

    Windows 10 also has the ability to disable things a few different ways (manual disable, software switch, Airplane Mode, and via driver).
     
  9. r.wyll

    r.wyll Notebook Geek

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    Still no luck. Tried restarting without sim in. Same thing. Restarted again with sim installed. Tried to change what I could within Windows. No luck. Thanks anyway!
     
  10. Toughbook

    Toughbook Drop and Give Me 20!

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    Did you go into the "Optional Kit Configuration" in the BIOS to select the correct provider? The providers name (as I recall) is not listed... They only use numbers. When I loaded my WWAN it was required as it was AT&T when I bought it and I needed to Switch it to Verizon. The password to get into it is "Panasonic" I think... If not it is an easy Google.
     
  11. BaRRmaley

    BaRRmaley Notebook Deity

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    @Toughbook , wrong way :))

    @r.wyll , disable wireless switch utility or it will conflict with win10 network control. But there's a trial and error method.
     
  12. r.wyll

    r.wyll Notebook Geek

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    AT&T all access is showing my phone number for my sim, but still shows turned off. Screenshot 2021-02-16 201704.png Screenshot 2021-02-16 202014.png
     
  13. r.wyll

    r.wyll Notebook Geek

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    Earlier, it was showing 3G, now its showing HSPA. This is all so new to me. Used to the old mobilink and the AT&T ACM!
     
  14. kode-niner

    kode-niner Notebook Consultant

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    As said by others, it is possibly a problem by either (or a combination of) the actual switch that turns off wireless which is located in the optical drive bay next to the sdcard reader and the wireless switch software utility.

    Your module will fall back to 3G when HSPA signal is too weak, which is normal behaviour.
     
  15. unclemack

    unclemack Notebook Evangelist

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    Weird - I came here to describe what I guess was a transient sim card-related issue on my CF-31 Mk2, but now I wonder if r.wyll's issue might be related.
    Previously one of you kind souls (BaRRmaley I think - I'm old and forgetful) saved my arse with the suggestion to remove all power, press-hold power button & then insert the sim card before powering up - otherwise the sim isn't recognised if I understood correctly.
    Very grateful.
    Today I pulled the sim to use it in my hotspot so I could update some other devices over wifi - got all that done, then replaced the sim in the 31 before powering it up again.
    I've done this lots of times before without issue but today the touchpad was dead on powering up - no cursor but the sim worked and so did the touchscreen & keyboard. Checked settings, found nothing.
    I'm a hardware not a software guy so first thought was maybe I'd disturbed the touchpad FFC or its socket when replacing the battery & I'd have to repair some broken FFC tracks, but after another power down/up it just started working again and I've no idea why.
    It's working again so I'm good to go but clueless - posting this just in case it's a clue for someone else.
     
  16. r.wyll

    r.wyll Notebook Geek

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    Got it figured out. Removed AT&T All Access, AT&T ACM, and wireless switch utility. Restarted. Airplane mode on and off. I was able to turn cellular on manually from settings. Looks like I have to turn airplane mode on and off every time I want to turn on cellular, but it's working.
     
  17. BaRRmaley

    BaRRmaley Notebook Deity

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    Install wireless switch utility, but remove it from windows startup list.
     
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  18. steve.steve

    steve.steve Company Representative

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  19. r.wyll

    r.wyll Notebook Geek

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    Which is the correct GOBI 5K card to use for AT&T?
     
  20. steve.steve

    steve.steve Company Representative

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    MC7355 Has to be a Panasonic brand. Not Dell or Lenovo.
    Works with any carrier, including ATT
     
  21. r.wyll

    r.wyll Notebook Geek

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    Thanks!