CF19 touchscreen tracking but won't click...

Hello, all. I am new to these forums but a avid user of others so I thank you in advance for any direction you can give me. I am not a toughbook owner but I am a full time dispatcher for a company and we use the CF-19 for all charting. A common problem on some of the laptops is that a crew will come to me with the touch screen tracking the movement of the stylus but it will not click or select at all. If I am on the desktop and touch the stylus to an icon or the start button, the pointer will track to where I touched but won't "click" the icon / highlight it and it won't bring up the start menu. This problem is not program specific and affects any open application. The pointer will track to where I touch but refuses to click/activate. Thanks again.

 

I'm assuming that this is a digitizer model based on the fact that you said "the tracking works but the clicking doesn't"

Pls provide the full model number for us. (CF-19CDXXXXX for example).

Assuming that I'm right in that it IS a digitizer, all you simply need to do is replace the digitizer pen. They are cheap and very widly available. I do have some for sale too if you want: just email me: robertbaldyga (at) earthlink.net

Thanks

 

Thanks for your swift reply. The model number is CF-19CHBAXBM. Sorry for not being familiar with the names of the hardware, but the digitizer pen is what I was referring to as the stylus, correct? So to troubleshoot it a bit I could try a pen from another CF-19? Thanks again. -E

 

That's very odd... CH (The H) designates that it's a TOUCHSCREEN, NOT a digitizer. If you touch the screen with your finger, did the mouse use to jump to where you touched with your finger?

 

Also, are you running XP or Windows Vista or Windows 7?

 

All the machines are running Windows XP. The touchscreen will work with anything not just the stylus attached to the laptop. Whenever I am working on them trying to finish charts I end up using my pen that I keep on me because it is just more convenient than the one tethered to the machine with that lanyard. The problem doesn't occur with any regularity either. The pointer has never failed to track to wherever you click on the screen using whatever (finger, pen, stylus) but it will just stop clicking or actuating a function on the screen/program.

 

Thats odd... I'd suggest to be sure to always tap the screen with some force - treat it like a toughbook... No light tapping.

Try that. Otherwise maybe someone else would know if there might be a setting or something.

Be sure to check the mouse settings under control panel for sensitivity as well

 

Look at the settings in Bios. It might be set to something you don't have, like digitizer or tablet mode. Try auto if it has that setting. Also, my 31 occasionally needs a reboot or two to figure it out after I switch from 7 to XP and back.

 

Thanks, all for the input. I know the crews definitely treat them like Toughbooks lol so that's ruled out. I will look at the BIOS settings in a bit and see if there is anything noteworthy there. Another thing that was getting tossed around as an idea from another person familiar with the toughbooks was that the display might be acting up from being on too long and overheated...thoughts on that theory?

 

It seems to me that you have corupt driver program. Best thing to do is to reinstall the TS driver thru the device manger by an option "have a disk" and then point to the driver where it is located to Make sure all file are read and installed. Do not use the browse option sometimes it didn't read the whole story, Lol.


teo