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    Cf19 MK1 problems

    Discussion in 'Panasonic' started by symmith, Dec 14, 2014.

  1. symmith

    symmith Notebook Enthusiast

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    Hey guys,

    First off I would like to say Hello! I am new to this forum and the Toughbook world. I own a cf30mk3 as a personal laptop, I have a cf30MK3 installed in a work vehicle, and am currently trying to fix a friends CF-19 MK1.

    The problem is the touch screen does not work, and the function / hot keys do not work on the keyboard. My understanding, is that this is a driver error and I jut need to install the correct driver and TADA it will work.

    Run down on the CF19 MK1:
    Windows 7 Ultimate
    160G hard driver
    CF19-CHBAXBM

    I've been reading this forum for the last several hours and perhaps I have just gone star crazy and skipped over the obvious answer.. Any input or suggestions would be GREATLY appreciated.

    Cheers,

    S
     
    symmith, Dec 14, 2014
    #1
  2. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    CF18's and Cf19's are extremely difficult to get the drivers all installed and in the correct order.

    I highly recommend getting the Panasonic recovery DVD.....

    Forum member Rob can help you out..
     
    Shawn, Dec 14, 2014
    #2
  3. symmith

    symmith Notebook Enthusiast

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    Thank you for the quick reply.

    How would I go about messaging member Rob?



    S
     
    symmith, Dec 14, 2014
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  4. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Shawn, Dec 14, 2014
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  5. symmith

    symmith Notebook Enthusiast

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    symmith, Dec 14, 2014
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  6. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    You need 5 posts here to be able to PM.

    2 more to go.

    Don't worry about your location. He has that handled...
     
    Shawn, Dec 14, 2014
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  7. symmith

    symmith Notebook Enthusiast

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    Thanks Shawn!

    I'll bump this one more time haha and then I'm set!



    S

    Do I have to be his friend to PM him? I do not see the option anywhere on the link you provided me with.
     
    symmith, Dec 14, 2014
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  8. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    No you can just PM him...

    It may take a few minutes for the forum to catch up and enable PM's

    I sent him a message for you..
     
    Shawn, Dec 14, 2014
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  9. symmith

    symmith Notebook Enthusiast

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    I shall then await a PM from him!


    Thanks a million Shawn.



    S
     
    symmith, Dec 14, 2014
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  10. toughasnails

    toughasnails Toughbook Moderator Moderator

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    Yes you did skip over something. You will need to update the BIOS to the Vista BIOS to get Windows 7 to work right....like getting the touch screen to work for one thing.

    Rob does have what you need but since you have a 19C which is a MK1 it would mean the restore disk will be Windows XP. I can tell you even if you upgrade the BIOS you will not get all the drivers to work for you. The front buttons, only a couple will work. The 19MK1 is a royal pain in the a$$ and I just gave up on it and kept XP on it....then I got a MK2...then a MK3...and now a MK5.

    Well as local as you are going to get is me...only 500+ km away :hi2:
     
    toughasnails, Dec 14, 2014
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  11. capt.dogfish

    capt.dogfish The Curmudgeon

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    It's only aboot 190 to Digby if you take the boat. :D
    CAP
     
    capt.dogfish, Dec 15, 2014
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    toughasnails likes this.
  12. symmith

    symmith Notebook Enthusiast

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    Hahah thanks, Digby is not that far your correct!

    I did try to upgrade the BIOS, but I got as far as safe mode with command prompt and then I kept getting this problem where it said the battery was to low even though it was being charged and was not near low....Where can I find the step by step for doing this? I have read a bit about it but do I need to downgrade to XP for this to happen then back to windows 7? If I do downgrade to XP I may just leave it at XP... Thoughts comments?


    Thanks thus far guys.



    S
     
    symmith, Dec 15, 2014
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  13. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    The Panasonic site has detailed instructions.
    You must have the AC adapter connected.,
    Probably want to boot to pure DOS if you can.
     
    Shawn, Dec 15, 2014
    #13
  14. toughasnails

    toughasnails Toughbook Moderator Moderator

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    Very true Cap...my guess you have been this way ?

    The 19MK1 is best with XP. If you had a MK2 or above I would say go for W7
     
    toughasnails, Dec 15, 2014
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  15. capt.dogfish

    capt.dogfish The Curmudgeon

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    Many times. I have deduced that you are somewhere near Calais. My mother was born and raised in Wolfville.
    CAP
     
    capt.dogfish, Dec 16, 2014
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  16. symmith

    symmith Notebook Enthusiast

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    So I have used the recovery CD for my cf-19 MK1. I was prompted with two options: 1) erase the whole HDD or 2) re-install XP pro. I went with number 2. This will ask me for a CD key though will it not? I am a bit confused.

    Any insight would be appreciated.


    S
     
    symmith, Dec 16, 2014
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  17. symmith

    symmith Notebook Enthusiast

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    So I recovered to XP Professional, touch screen still does not work but function keys do...
     
    symmith, Dec 16, 2014
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  18. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Sounds like the touchscreen may be bad....

    What is the BIOS version number?

    Is the touchscreen enabled in the BIOS?

    Is it called a Touchscreen or Tablet in the BIOS?
     
    Shawn, Dec 16, 2014
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  19. symmith

    symmith Notebook Enthusiast

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    I'm leaning towards the screen aswell. How do I see what BIOS version number I have?

    Not the most computer savy guy on the east coast here haha.


    S
     
    symmith, Dec 16, 2014
    #19
  20. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    There should be a shortcut to Panasonic Information viewer......
     
    Shawn, Dec 16, 2014
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  21. symmith

    symmith Notebook Enthusiast

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    Sorry stupid question, had the info right in front of me... lol

    BIOS V1.00L14
    EC V1.00L11
    Has clocked 13820hrs operating time.
    And it is called a touch pad in the BIOS (and yes it is enabled).
     
    symmith, Dec 16, 2014
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  22. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    No..the touchpad is the square on the palmrest...

    What's the full model number?
     
    Shawn, Dec 16, 2014
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  23. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Shawn, Dec 16, 2014
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  24. symmith

    symmith Notebook Enthusiast

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    Cf19-chbaxbm
     
    symmith, Dec 16, 2014
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  25. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Making sure it is touchscreen and not digitizer

    Model Number:CF-19CHBAXBM
    Status:..DISCONTINUED
    MSRP:$3,599
    Description: WinXP, Intel Core Duo U2400 1.06GHz (Centrino), 10.4" XGA Touch, 80GB, 512MB, Intel WiFi a/b/g/n, Dual Pass (UpperWWAN/Lower:WLAN), TPM, Bluetooth, No Drive
     
    Shawn, Dec 16, 2014
    #25