Need help to clean install of Intel SSD drive to CF-19C

Hello.

Some time ago I have bought new SSD drive to upgrade my CF-19C.

But my process of upgrade stopped because of the problem: BIOS does not detect the SSD drive.

I already write a message to Panasonic Support:

and recieved an answer:

so the question remains.
How to force BIOS to detect the drive? The drive works perfectly in Live-session of Linux, even the OS installed.

 

welcome to the Panasonic Toughbook forum

I installed XP on mine and never had a problem with any of mine. All my 19's have SSD installed in them. Also I used the recovery DVD to install XP.

 

What brand of an SSD that you have. Also how many gb that she had. If possible post a picture of your ssd.

ohlip

 

Intel SSD DC S3500 series 120Gb
Intel SSDSC2BB120G4



Maybe the question is in OS.
But in the first screen of BIOS it shows "None" with SSD in caddie, and "80 Gb" when HDD in caddie.

 

Perhaps the SSD is bad. Did you buy it new? Can you try it in another laptop or external USB case on another computer?

 

it works as "removable drive" in Live-USB session. All files are in place.

 

I know this is a long shot but could it be anything to do with the bios restrictions indicated by the "83" in your model number? I've no idea which government or corporate entity 83 was allocated to or why ssd size might be an issue but nothing else springs to mind since the drive and the caddy appear to have proved themselves OK.
Did your bios take the Vista upgrade OK?

 

Never tried Vista. My primary OS - Linux. But WinXP is preinstalled on 80Gb-HDD.
I think, I need to upgrade BIOS

 

No , the BIOS update is for Vista or Windows 7 only . If you install that update you will lose your touchscreen...

 

The S3500 series drives are meant for servers, not consumer use. Might be the firmware is causing the problem. I am running 7 or 8 Intel ssd's of verious sizes and series and never had that problem, or any problems, with the Intel drives. All mine are retail drives.
You might want to contact Intel support and ask them if there are any issues running a S3500 drive in non-server hardware.

 

Server drives are different...I forget how, but they are. I found that out a few months back when shopping for a used Intel drive. 300gb in my cf52 working great!

 

Have borrowed an external box for SSD. Put the SSD in and plug it into USB. Reboot the laptop. Everything works perfectly.
But when plug the SSD into laptop - does not work.

May be I need new caddie?

 

Nothing wrong with your caddy if it see's your 80gb HDD.

 

But why laptop don't see working SSD?
Now it is working from it (in external box)

Well. I also have spare HDD 160Gb. Need to try to put it in the caddie. May be the problem is - the laptop is Mk1 Can't afford a newer one.

 

Quick search shows this is a server type drive with built-in encryption, temperature monitoring, and other high reliability features.

Is the Intel driver for ACHI loaded? If you are using the OEM Panasonic version, might try updating to the latest Intel version.

 

I use Linux. Now everything works, from old HDD.

What drivers do You mean?

 

See post #4 in this thread:
http://forum.notebookreview.com/pan...ew-ssd-win-xp-my-cf19-ssd-not-recognized.html
It might be worth a try since you prefer Linux to flash the bios to the referenced bios in post #4...worth a shot I would think.
BTW, which linux distro are you running/liking?
Best regards, :hi2:

 

Did you contact Intel and ask if the drive will work as a primary drive under the OS you want to load on it? If they say yes, then you have a problem with your Toughbook, and we will help you figure things out. If they say no, sell the drive and buy a different drive. Lets not waste a bunch of time trying to get a drive to work with an OS the manufacturer did not intend the drive to work with. Remember that most drives in a server are used for storage, not to boot an OS.
Talk to Intel.

 

It must be the drive, I have one 19 that has a intel 320 installed in it and two with Samsung SSD and no problem at all installing XP Pro. These drives are made for laptops...Also I used the restore disk and a Panasonic external DVD drive !!

 

Intel
®
Solid-State Drive DC S3500 Series

Product Specification

 Capacity:
− 2.5-inch: 80/120/160/240/300/480/600/800 GB
− 1.8-inch: 80/240/400/800 GB
 Components:
− Intel ®
20nm NAND Flash Memory
− Multi-Level Cell (MLC)
 Form Factor: 2.5–inch and 1.8-inch
 Read and Write IOPS
1,2
(Full LBA Range,
Iometer* Queue Depth 32)
− Random 4KB 3 Reads: Up to 75,000 IOPS
− Random 4KB Writes: Up to 11,500 IOPS
− Random 8KB 3 Reads: Up to 47,500 IOPS
− Random 8KB Writes: Up to 5,500 IOPS
 Bandwidth Performance
1

− Sustained Sequential Read: Up to 500 MB/s 4
− Sustained Sequential Write: Up to 450 MB/s
 Latency (average sequential)
− Read: 50 µs (TYP)
− Write: 65 µs (TYP)
 Quality of Service
5, 6

− Read/Write: 500 µs / 5 ms (99.9%)
 AES 256-bit Encryption
 Compliance
− SATA Revision 3.0; compatible with SATA 6Gb/s,
3Gb/s and 1.5Gb/s interface rates
− ATA9-ACS2; includes SCT (Smart Command
Transport) and device statistics log support
− Enhanced SMART ATA feature set
− Native Command Queuing (NCQ) command set
− Data set management Trim command
 Compatibility
− Windows* 7 and Windows* 8
− Windows* Server 2012
− Windows* Server 2008 Enterprise 32/64bit SP2
− Windows* Server 2008 R2 SP1
− Windows* Server 2003 Enterprise R2 64bit SP2
− Red Hat* Enterprise Linux* 5.5, 5.6, 6.1, 6.3
− SUSE* Linux* Enterprise Server 10, 11 SP1
− CentOS* 64bit 5.7, 6.3
− Intel ® SSD Toolbox with Intel ® SSD Optimizer
 Product Ecological Compliance
− RoHS*

 Power Management
− 2.5 inch: 5 V or 12 V SATA Supply Rail 7
− 1.8 inch: 3.3 V SATA Supply Rail
− SATA Interface Power Management
− OS-aware hot plug/removal
− Enhanced power-loss data protection
 Power
− Active: Up to 5.0 W (TYP)
− Idle: 650 mW 8
 Weight:
− 2.5-inch 80-240GB: 70 grams ± 2 grams
− 2.5-inch 300-800GB: 72 grams ± 2 grams
− 1.8-inch 80GB: 35 grams ± 2 grams
− 1.8-inch 240-800GB: 37 grams ± 2 grams
 Temperature
− Operating: 0°

C to 70°

C
− Non-Operating 9 : -55°

C to 95°

C
− Temperature monitoring and logging
− Thermal throttling
 Shock (operating and non-operating):
1,000 G/0.5 msec
 Vibration
− Operating: 2.17 G RMS
(5-700 Hz)
− Non-Operating: 3.13 G RMS (5-800 Hz)
 Altitude (simulated)
− Operating: -1,000 to 10,000ft
− Non-Operating: -1,000 to 40,000ft
 Reliability
− Uncorrectable Bit Error Rate (UBER):
− 1 sector per 10 17 bits read
− Mean Time Between Failures (MTBF):
2,000,000 hours
− End-to-End data protection
 Endurance Rating 10 :
− 80GB: 45 TBW – 120GB: 70 TBW
− 160GB: 100 TBW – 240GB: 140 TBW
− 300GB: 170 TBW – 400GB: 225 TBW
− 480GB: 275 TBW – 600GB: 330 TBW
− 800GB: 450 TBW
 Certifications and Declarations
− UL*, CE*, C-Tick*, BSMI*, KCC*, Microsoft* WHCK*,
VCCI*, SATA-IO
1. Performance values vary by capacity and form factor
2. Performance specifications apply to both compressible and incompressible data
3. 4KB = 4,096 bytes; 8KB = 8,192 bytes
4. MB/s = 1,000,000 bytes/second.
5. Based on Random 4KB QD=1 workload, measured as the time taken for 99.9 percentile of commands to finish the round-trip from host to drive
and back to host
6. Measurement taken once the workload has reached steady state but including all background activities required for normal operation and data
reliability
7. Defaults to 12V, if both 12V and 5V are present
8. Based on 5V supply
9. Please contact your Intel representative for details on the non-operating temperature range
10. Based on JESD218 standard

 

Did you continue to boot to the linux cd/usb even though the bios does not see the drive? Try that and see if linux sees the drive.
I put an Apple /Mac drive in a toughbook awhile back. I had to leave the first few megabytes unused. Start partitioning at sector xx instead of zero. There was something in the first few megabytes of that drive that the Toughbook bios did not like. Also had to do the trick on a Toshiba drive that if I recall correctly a virus had attacked.

 

Yes, Linux (now - latest Ubuntu, also tryed Mint Linux - my primary OS) see the drive in caddie. Also was installed on SSD, and boots from SSD through USB-box. But the laptop still can't see the drive (already re-formated and with re-installed distribution)

 

I think you have a hardware/electrical issue with the combination of CF-19mk1 and the Intel DC S3500.

As this is a server drive ( Data Center edition), intended for 24x7 usage, it is a bit different from standard 2.5" laptop drives.
The thing that gets my attention is that it WILL use the 12V power rail if it's present. (as posted by Shawn earlier). If not, then it will use the standard 5V rail.
Normal (laptop) 2.5" drives, use 5V only, 12V are used by desktop 3.5" drivers, optical, etc.

In the drive specs, they list the electrical characteristics, based on the power supply used:
(see http://www.intel.com/content/dam/ww.../product-specifications/ssd-dc-s3500-spec.pdf) page 8

That initial power-on current peak may seem huge ( 12W for <1sec). However, this enterprise SSD has power loss protection, i.e. has a few capacitors that provide enough power to safely commit the data in the drive's buffers/cache/memory.

AFAIK, the 19mk1 is SATA 1 only, and as we all know, toughbooks are designed to be conservative in power usage.
At boot-up, at the drive detection phase, I don't think the HDD/SSD Caddy gets enough current on the 12V rail, so the Intel SSD firmware simply refuses to start at that point.
At the power-up sequence, any PC/laptop has every component at max power usage, or better said, there is no power-saving active during power-on/BIOS detection. I.e. the CPU runs at its maximum/standard speed, all devices are power-up, etc. Of course, it depends on the BIOS/hardware implementation, but that's the idea.

It works in a SATA-to-USB enclosure, because that supplies only 5V power.

Anton_T, If I understood your posts correctly, you succeeded in booting Linux from USB, and accessing the Intel SSD in the caddy, right ? I think that by the time Linux booted up, your SSD had already started up (enough time and current?), and it's detected by the Linux kernel.
I know this sounds a bit ridiculous for a SSD, compared to a spinner HDD (current draw at spin-up), but in this particular combination, that's my best guess.

Remember, the DC Series are designed for enterprise storage arrays (i.e. servers with a dozen 2.5" bays), that have dedicated power-supplies, where idle power consumption, power-saving features, and battery life are not an issue.

One thing that could be tried, but don't blame me if it doesn't work/renders your caddy unusable/fries your toughbook/etc, is to cut/interrupt the 12V on the caddy. That would force it to only use 5V.

But before thinking about doing that, I may be wrong on my assumptions of the 19 HDD Caddy, in that it may not even supply 12V to the drive inside.
That would be less likely to be the problem, as from the same specs of the SSD, using the 5V, its max startup peak is 1A, less than what the 19 should be able to provide.

There's also the HDD heater working at startup, I would assume if you select 'High Temperature' environment in BIOS, it will be disabled, and more power would be available. Guys ?

Ah, one more thing spotted in the specs (page 7):

That doesn't sound good for a boot/OS drive, in any computer...