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    Touchscreen has cursor stuck in one spot

    Discussion in 'Panasonic' started by shackwrrr, Nov 6, 2019.

  1. shackwrrr

    shackwrrr Notebook Consultant

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    On my MK6 CF-19 the cursor has randomly started jumping to one spot on the screen. Seems to be related to the capacitive touchscreen. The digitizer works fine but it will not accept any input from a finger, it just jumps to one spot and stays there. Is this a sign of a damaged or failing touchscreen?
     
    shackwrrr, Nov 6, 2019
    #1
  2. BaRRmaley

    BaRRmaley Notebook Deity

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    Resistive, not capacitive.
    Yes, this is a sign...
     
    BaRRmaley, Nov 6, 2019
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  3. Shawn

    Shawn Crackpot Search Ninja and Options Whore

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    Where is the spot located?
     
    Shawn, Nov 6, 2019
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  4. shackwrrr

    shackwrrr Notebook Consultant

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    Somewhat centrally located slightly down and to the right. I turned the touchscreen off in the device manager and it's good for now (digitizer still works fine)
     
    shackwrrr, Nov 6, 2019
    #4
  5. safn1949

    safn1949 I'm sure I'm on the wrong planet

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    Check for a piece of dirt,etc by running a thin card or piece of plastic around under the edge of the bezel in that area. It happens. :D
     
    safn1949, Nov 7, 2019
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  6. Wyoming88!

    Wyoming88! Notebook Evangelist

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    Or just buy a new screen if you’ve got the $$$
     
    Wyoming88!, Nov 9, 2019
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  7. safn1949

    safn1949 I'm sure I'm on the wrong planet

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    I would be very surprised if the screen is bad, the Mk1 ,yes. But I have never had a bad screen on the dozens of Mk2,3,4,&5 units I have sold.

    Possible of course. :D
     
    safn1949, Nov 10, 2019
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  8. Michael AU

    Michael AU Notebook Geek

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    Better off to spend some time before spending some money if you don't need to.
     
    Michael AU, Nov 10, 2019
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  9. toughasnails

    toughasnails Toughbook Moderator Moderator

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    I mostly deal with the 19's now and from MK3 and up never had a problem with the touchscreen. Had a couple that were acting up but a clean install of W7 fixed that. Maybe try that.
     
    toughasnails, Nov 12, 2019
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  10. BaRRmaley

    BaRRmaley Notebook Deity

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    And I've had this problem on MK3-MK6 19's as well. I'm sure MK7 and MK8 are subject to this problem too (later).
     
    BaRRmaley, Nov 12, 2019
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  11. steve.steve

    steve.steve Company Representative

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    Take the screen protector off, reboot. Still does it then yes it's bad. Have seen our share of bad ones.
    Sometimes a bad mouse pad can be mistaken for bad touchscreen. You can rule out by connecting a external mouse
     
    steve.steve, Nov 23, 2019
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  12. safn1949

    safn1949 I'm sure I'm on the wrong planet

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    He tried external mouse and it does the same thing, strangely as its installing windows,it works. That leads me to believe its a corrupt install disc.

    I could be full of bananas too. Thus I hope he tries Linux so we know. :D
     
    safn1949, Nov 23, 2019
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  13. steve.steve

    steve.steve Company Representative

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    Maybe so. I don't recall ever seeing a bad digitizer model. Time will tell!
     
    steve.steve, Nov 23, 2019
    #13