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    Toughbook CF-19CHBCFBE Windows XP Touchscreen Probs

    Discussion in 'Panasonic' started by grabalaptop, Jan 16, 2010.

  1. grabalaptop

    grabalaptop Newbie

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    CF-19CHBCFBE
    BIOS REV: V1.01L15

    Hi all.

    Firstly I would like to say that I am aware there are posts regarding this problem, unfortunately as you can see form the name we are a laptop company and have technicians who are very good at problem solving, however, we cannot solve this issue with getting our CF-19 touchscreens working with XP Pro.

    As you are probably aware, we do not have a restore disk for this laptop and are trying to load all relevant drivers to it.

    We started with speaking with Panasonic who in turn guided us through all the steps showing in other posts.

    Here is where we are now

    We have the laptop showing touchpad/touchscreen in device manager, and still are having no joy with it. I thought that after having this we may be able to install the tscreen exe file, but we still get the not supported message.

    I will add incase it helps that it has previously had Vista running on it with the screen working so we know it does work

    We are looking and appreciate any help in which can be given or anyone who wouldnt mind guiding us to an original mk1 restore disk for XP would also be greatly appreciated.

    We look forward to your help
     
    grabalaptop, Jan 16, 2010
    #1
  2. Alex

    Alex Super Moderator

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    Winrar will extract the .exe driver file so that you can try it

    email sent


    Alex
     
    Alex, Jan 16, 2010
    #2
  3. grabalaptop

    grabalaptop Newbie

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    Hi all,

    just to let you know, a simple BIOS update sorted this problem

    Glad it's now all done and hope that it helps in the future
     
    grabalaptop, Jan 18, 2010
    #3