Windows 7 Pro does not recognize touchscreen

Hi, I'm new to this forum, looking for some help with my Panasonic CF-U1G (mark 2). I recently purchased this unit used from a seller on eBay. It came with XP, and I decided to upgrade the OS to Windows 7 Pro. Now, I've freshly installed the new OS, and have downloaded and installed all the drivers from Panasonic's website, according to detailed instructions for the same, following particularly the order of installation.

Here's the problem. When I attempt to use the touchscreen with the attached stylus, it is not calibrated. That is, when I touch the stylus to the touchscreen, it does work (I can see the pointer appear on the screen), however the pointer does not appear directly below the stylus. Rather, when I touch the stylus to the upper right corner of the screen, the pointer appears nearly an inch lower and an inch to the left of where the stylus touched. At different points on the screen, the difference between the stylus point and the pointer varies in direction and magnitude. This as I understand it is a calibration issue.

I called Panasonic about this. I've been very impressed, by the way, with their phone support. The support rep I spoke with suggested that the drivers may not have been installed. I'm certain that I installed the touchscreen drivers, but I followed his instructions anyway, repeating the installation of the drivers to c:\util2\drivers\tscreen. The instructions indicate to run SetupZM.exe from this directory. However, upon doing so, both initially and upon the repeat attempt, running this executable results in an error message "The installation isn't complete.", and offers one option - click the "OK" button. Interestingly, Panasonic's instructions for this step indicate "The driver is installed with OK." But, it's not clear from this experience whether the driver has actually been installed. At my initial installation I assumed so. But after the second installation I wondered if maybe the driver is not properly installed. By the way, I also ran FujitsuTS.reg, and rebooted the computer as instructed.

Upon reporting to the Panasonic rep that the screen did not calibrate, he instructed me to open the Control Panel, and click on something like "Tablet PC settings". But, this doesn't appear in my control panel. This is what makes me think that the OS is not recognizing that I have a touchscreen. The rep indicated that if Windows properly recognized the touchscreen, these settings would appear in the Control Panel.

He also had me attempt to run a program at c:\util2\drivers\tscreen called "CalTABZM", and the program opens but, oddly, is unresponsive to the stylus. One other suggestion he made was for me to enter the BIOS and check to be sure under the Main tab, that the unit was set to "Touchscreen Mode", which it is.

The Panasonic rep I spoke with concluded that there may be a problem with the touchscreen, and suggested I send it in for evaluation. However, since it is out of warranty, the evaluation fee will be $130. plus shipping, taxes, etc.

Before I take the plunge, I thought I'd ask whether any of you might have suggestions on what is going on and how to remedy it. Thanks very much for reading!

 

When you click on any downloaded driver file from Panasonic, The OK you get is just telling you the files are extracted to a folder. The drivers are NOT installed to the OS yet. You will need to find the folder and install the driver...Many times it's a file with a BAT extension.

I think it's a royal PITA that Panasonic does it this way. Every other company extracts the files and then automatically installs them.

I think some companies have a dept. in the Engineering Division. called the PITA dept. Their motto is "How could we find a way to complicate a rock?"

What's the full model number of your machine?

Is the Touchscreen enabled in the BIOS?

 

Welcome to the Panasonic Toughbook forum

Well for starters did the touchscreen work when you got it ?? If you go to Control Panel / system, what does it show under "Pen or Touch? Also go into Control Panel / device manager, does it show all the drivers installed?? The Hotkey drivers and the Panasonic misc drivers need to be installed in Device manager. I do not have one of these but there is a few members that do so check back later and hopefully they can help you out.

 

Not up on that particular model... But have you seen anything else in Control Panel? Anything like Tablet calibration? Sounds like you have it working... You just need to click on the correct calibration method. Tablet PC Settings should also give you a different calibration method.

What are your choices in the BIOS? Can you select "tablet" instead of "touchscreen"? Are there any missing drivers or unknown devices in Device Manager?

Welcome to the madness!

 

You can try downloading the drivers from this link.

Touch Panel Driver Software : Fujitsu United States

 

He is right ...my CF-30 which is a touchscreen has this "Tablet PC settings" but my CF-52 and 53 does not have this setting so he could be right

 

Thanks Shawn. I agree with your overall assessment of the process, interesting though it is. As a novice, I am fully aware of the potential for me to make mistakes with this process, and together with the fact that the instructions aren't particularly clear, it seems this process is fraught with potential for error. I've nonetheless been as careful as I can.

And, I don't think that's the problem. I unpacked the files to the folder, and I executed the particular steps as instructed (run SetupZM.exe and FujitsuTS.reg)

BTW, the full model number is CF-U1GQGCG2M.

Shawn, you asked, "is the touchscreen enabled in the BIOS?". Under the Main tab in the BIOS, there is a setting entitled "Touchscreen Mode". There are three options on this setting 1) Touchscreen Mode, 2) Tablet Mode, and 3) Auto. It is presently set to Touchscreen Mode.

 

toughasnails,

I suppose I should have paid attention more to the condition of the touchscreen when it arrived. I'm sorry to report that I didn't pay much attention to it, because I assumed it worked, and because I didn't want to waste time setting things up in an operating system I wasn't going to use.

In Control Panel>System, I see under Pen and Touch that "No Pen or Touch Input is available for this Display". Thanks for pointing me there, for I think it confirms that there is a problem not just with calibration, but with Windows even recognizing the touchscreen in the first place.

As for checking whether all the drivers in the Device Manager are installed, I'm not sure how to check this. There are no "exclamation points" on any of the parent items in the list.

"Display adapters" is set to "Intel(R) Graphics Media Accelerator 500".
"Human Interface Drivers" has two items under it, both "USB Input Device".
"Monitors" is set to "Generic PnP Monitor"

I don't see any other category that looks especially relevant to the touchscreen, but please let me know if there's something specific I could check.

I recall several steps in the driver installation process where I needed to enter the Device manager and right click the applicable item and select "Update Driver Software...", and I did this according to the instructions.

 

Toughbook, thanks for your reply as well. There are lots of categories in the Control Panel, but none of them begin with "Tablet", i.e. "Tablet Calibration" or "Tablet PC Settings". The OS seems to be working fine, and I can do everything with my mouse, but because of the calibration problem with the touchscreen I can't work with the stylus. By the way, I should have mentioned it before, but I can perform operations with the stylus, as long as I can guess the displacement between the stylus and the point I'm trying to "click". But, at the edges of the screen, this doesn't work. So, can't click the "Start button" for example, using the stylus.

Yes, I can select "Tablet" instead of "Touchscreen" in the BIOS. Is this a good idea?

Thanks all for your posts. It is great to have a resource like this!

 

I went to Fujitsu website, but I am uncertain about which set of drivers to download. Fujitsu has 5 types of Touch Panels available: 1) 4 wire, 2) 4 wire feather touch, 3) 5 wire, 4) 7 wire, and 5) Multi Input, with many sub-choices inside each of these types. I'm not inclined to guess on this. I called Fujitsu, and they told me that Panasonic could identify what model touch panel I have. I'll see what Panasonic can tell me.

 

Well, I called Panasonic again, and it looks like I may have found a solution for now, thanks to help from Jason.

Two steps seem to have solved this issue. The first step was to run C:\util2\drivers\tscreen\pinstall.bat (run as administrator). This step, Jason explained, allows for an unattended installation of SetupZM.exe and FujitsuTS.reg through DOS level commands, and "pushes" the process through to completion. The second step was to change the BIOS setting to "Auto", and reboot.

Now, under Control Panel, "Tablet Calibration" appears, and successfully runs with a 9 point calibration. The results are quite satisfactory.

Since it seemed to work, Jason advised leaving the BIOS setting at "Auto".

Seems unusual, but I would have to agree that this seems to have worked. Hopefully this won't come back to bite me down the road.

Thanks for all the help!

 

That's good news..

The Pinstall.bat file is what I run to install most of the drivers. It seems to work best. I have had trouble using other methods.

For future reference, Toughbooks use 4 wire usb touchpanels. You don't use the feather touch..Just the standard 4 wire resistive...

Auto works well in BIOS...I forget which is which, but I think XP uses Touchscreen setting and Win7 uses Tablet.....


Here's a tip....
When diagnosing or installing an OS on a Touchscreen/digitizer only notebook or tablet...plug in a USB mouse....
I personally use this backlit USB keyboard with a Touchpad built in. It saves a lot of frustration.


Backlit BLT Series | TG3 Electronics

TG3 LED Lighted Police Car Space Saver Keyboard DATA911 Spacesaver | eBay

 

Tablet might fix the cal error, but I believe Win7 works best with the Auto setting for most models. I have a U1 around somewhere with a factory Win7 image. I'll look for it and let you know.

 

The two entries in /under Control panel, system devices, HID are the sign that the operating system is seeing a Tablet. W7 works with tablets very well. Use the W7 calibration [menu][cali] should find it AFTER you set bios to defaults.....[F9]....then check the second page of bios??? to see what it set. I'm betting on auto tablet but was wrong once before. [F10] to save. If it was a properly set up touchscreen you would have one entry for Fujitsu under hid.

Either an auto or tablet setting should work.

If you get an out of range error that little box (reset) in W7 calibration will clear the registry of the previous values.

A check of the old configurator states Vista Downgrade to XP and some others but always Vista. W7 likes Vista.....treats it as a tablet.

2 cents

J'd...never even seen a U1 but I did set up a couple touchscreens...

 

Good stuff Shawn, thanks for following up. I'll leave the BIOS set to Auto for now.

 

Springfield,

I'd be interested to know what your U1 shows as for BIOS setting. Because, one of the Panasonic reps I spoke with suggested that it should be set to touchscreen. Maybe he forgot I was on Win 7.

Al

 

I found 2 but both have XP installed. Not so sure anymore I really do have a U1 with Win7.

Agree with the guys above, BIOS setting for Touchscreen is for XP. Use Auto or Tablet for Win7.

 

Thanks for following up, Springfield. I appreciate all the help given on this subject.