cf 19 finger print reader problems

hi im new to this forum so just want to say hello first t

i have a cf19 mk 2 which i have bought a second hand finger print reader for . it shows okay in the bios but when in windows it shows tht its not reqistering the reader , it just says unable to detect please install reader
any help would be greatfull
its running windows 7 which i have the drivers from panasonic to suit
thanks

 

Welcome to the Panasonic Toughbook forum.

You say you install the drivers but did you also install the finger print software ?

 

Yeah both drivers and software were installed

 

The software you got from panasonic I think was for XP or Vista ? It will not work or at least it did not work for me. You need the newer version for W7. This is what I had to do on my CF-30 and CF-51.

 

I found this post back a few years ago...might help you

 

Did you use driver bundle from Pana? Is there a pinstall file in the fingerprint reader section of Pana drivers?
Always set bios to defaults with hardware change and do power pull reset.

 

Upgrade to Win10. There is a native support for FPR

 

Very interesting.
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Maybe there is a hardware issue. Bad flat cable? Bad FP reader module?

Is the FPR ENABLED in the BIOS?

Tonight after work, if I am not exhausted to the point of getting silly, I will install the FPR software on my CF 19 and see if it works. It is a mk4 with Win7. It is the same module as a mk2.

 

Is your driver like mine?

 

It is the Windows 7 drivers from Panasonic that I down loaded , yeah I've installed the pinstall that came with the Panasonic drivers

It's doesn't show any biometric strip in my device manager

 

The FPR will show up as a "BIOMETRIC device."

Is there any yellow flags in the Device manager?

 

It's not showing up at all and no yellow flags against anything cheers

 

Then either it is disabled in the BIOS or you have a hardware problem.

 

Okay I will just order a new pcb for it , unless you can suggest anywhere that can fix it

Cheers for your help everyone

 

Where are you located?

I may have an extra Cf 19 finger print reader.

Don't buy anything until I get home and investigate my CF19 with FPR.

 

This is what it said when I installed mine too...word for word. You are not using the right driver and software.

 

Blair,
Shouldn't BIOMETRIC device show up in device manager or at least a yellow flag item?

 

I'm in Inverness , that would be fab

 

The way I see it if it shows up in the bios then it must be installed right . I am going to check one of my CF-51 or 52 to see

 

Did you manage to have a look as I need to sort asap cheers

 

I got sick after work. I am feeling a little better now.

Let's start over from the beginning.

What version of Win7 are you using? 32 or 64 bit?
Please post a photo of the fingerprint reader showing in the BIOS.
Please post a photo of device manager.
What is the version of the Fingerprint software you installed?
Can you post a link to the exact software package you installed?

Here is a post from another member:
THanks! GOt it working. THe problem was, that I needed to change the CURRENT (2013) driver for the ancient (2007) one. Apparently Microsoft and the manufacturer had a current driver that had all sorts of extensions built in to win7, but is worthless because the software itself is too old.

My CF19 mk4 needs a password set in the BIOS for the Fingerprint reader to work. Can you set any fingerprint reader options in the BIOS?

Here is a link to a current Win7 driver package for a CF31. You will need to open the file with 7zip, then install the extracted program on the CF19 mk2. The extracted package is for 32 and 64 bit.
http://pc-dl.panasonic.co.jp/dl/dow...r_v4.5.234.0_311_312_313_314_W732_ss18182.exe

 

FYI I installed fingerprint reader on my CF-53 just now. (Linux Mint)

If you have a Linux USB, run it live and you can do in terminal (install not necessary):

Code:

lsusb

This returns for my CF-53:

ID 147e:2016
If "lsusb" doesn't see it the device is broken or installed wrong.

 

im running 64 bit windows 7 , ive tried booth 2009 version and the 2012 version of protector suite

i requets a password on boot up as shown in pic and yeah i can select option in the bios for it

 

Can't upload any pics , do you have an email I can send them to cheers

 

As shown in pic... I do not see any photos.

 

I started a private conversation with an email address.

 

tried to install that driver just comes up saying machine doesnt support ?

 

photos

 

That driver is an archive. Use a utility called 7z to extract the real driver package. Then install the extracted program.

http://www.7-zip.org/a/7z1602-x64.exe

http://www.7-zip.org/

 

Just done that and not made any difference , I'm starting to think the reader I got is faulty , shawn I have replied to your conversation cheers

 

Finally found the fault , turns out the pcb that the reader connects to on the cf its self was faulty , cheers for the help tho

 

Thanks for the follow up.
Glad you found the issue.