Anyone have a Razer Blade 17 Mid 2020 having issues with the screen after going to Sleep?

I have a friend in Dubai who recently bought a Razer Blade 17 Mid 2002. The laptop runs fine except for when it goes to sleep, when he turns it back on, it gives him a fuzzy screen with white colors and it doesn't go away until he force shuts it down then it's fine for as long as it doesn't enter Sleep mode.

I tried helping him to install the Razer Bladen nVIDIA Drivers but on the support page for the Razer Blade 200 for both the 15 and 17 inch there are no drives just an EC Firmware and BIOS update which he has already down.

Any ideas?

 

Razer flat-out states that they want you to use drivers from Windows Update and they will not be providing ones specifically for their machines any more.

 

Right........

That' a horrible idea. What about his issue? I'm confident it's a driver issue since it never happens until the laptop sleeps.

 

Run driverbooster to see if it picks up newer chipset drivers. Razer makes really nice machines (when they work...) but their support is complete and total garbage.

 

https://mysupport.razer.com/app/answers/detail/a_id/3686/

He should bought the 2019 Edition

 

Right, but those drivers are too old, as you know with every Windows 10 build you need new drivers

 

Yeah. And it could be Microsoft is so kind that they give push on you two new graphics drivers a year together with new and shiny Of course only if they won't change strategy. Remember Dell also provided one or max two new nvidia drivers for their gaming flagship last year. Can't see it will be much of an difference.

Windows 10X in spring 2021, Windows 10 21H2 in autumn and Windows 10X Dual Screen in spring 2022
good Morning October 1, 2020 5:39 PM 3 comments

It looks like Microsoft is really going to change its update strategy for feature updates. The new Windows 10X should appear in spring 2021, and only on single screens. The information that the local Win32 program

 

Check this thread up, might be nvidia driver or intel are the culprit. Not read all posts but apparently some users with proper driver can rid the issue. Unfortunately yes new system driver update on support page is pretty slow, it’s already known.
https://insider.razer.com/index.php?threads/razer-blade-17-pro-2020-black-screen.60327/

 

The thing is, I would've loved to use the officially supported nVIDIA Driver from Razer for his model but they have 0 drivers listed anymore on their website, as they want customers to get the drivers from Windows update now and have dropped driver support apparently.

 

Razer machine support is so astoundingly useless, it's an insult to other competent support departments to call razer's team "support". You're really on your own or at the mercy of others if/when things go wrong. Pros might be able to deal with it, but for the average end user, it's a nightmare.

 

I've been struggling with this issue for the past month. My brother (who knows a lot more about computers than do I) and I have tried numerous possible solutions/tests to no avail.

Here's what I can say in my situation at this point, however:
With the factory SSD, using the updates/drivers that Windows picked up automatically (after a fresh install), the machine works 100% fine. When I try to run it with RAID0 using 2x 2tb SSDs, it works fine until you try to resume from standby, at which point it inevitably crashes.

As a last resort, I'm waiting on an exchange of my PNY SSDs for Crucial SSDs which are, according to Micron, explicitly supported in this laptop. My hopes are not high, but I figured it's worth a try, given the outstanding (but still expensive!) deal I got on this machine. If it doesn't somehow solve the issue, I'll be returning the machine under the assumption that there's an inherent fault. I can't justify this much money on a laptop that can't sleep.

Just for fun, Razer's solution to this generic problem on their FAQs? Disable sleep and hibernate. Really!


I'll update with what I find out.

 

A few days ago I got around to installing the Crucials with yet another fresh install of Windows (letting Windows find all the drivers).

Interestingly, the laptop no longer crashes when resuming from sleep...but it takes a good 30-60 seconds before the screen will come on. During this screen down-time, the keyboard is cycling colors as if the custom layout hasn't loaded, and the status light pulses green, which evidently means that the system is on but the display isn't active. The machine also heats up noticeably during this time before cooling off quickly to normal when the screen comes back on.

This issue at least seems better-documented than the crashing scenario, but I haven't found a clear answer yet. I don't see anything suspicious in event viewer. I'll update if I ever uncover an answer/solution.