Disapointed in Razer Customer Service PSA re Windows Sticker

Bah....booted up my Original 14 Blade...the machine forced a reset...total wipe, no idea why...


Went to activate Windows, the ink had rubbed off and some of the letters were unreadable...Called Razer and they told me sorry, go purchase a new key and that my oily fingers caused the problem.

So I lost any data not backed up and now I have to spend another 200 bucks on a key....


I asked if I could send in for repair and they said no.


Apple would not have done this to me...

Take a picture of your key..

 

call Microsoft they may help you, you should not actually need the key as it should be located in the BIOS/EFI to activate anyways ( unless Razor is lazy and not using an embedded key.

Windows 8 moves to BIOS-based product keys - CNET

but you can actually do a simple google search and recover your key from the BIOS if it is there.

 

Sorry that I can help you with your issue but I'd like to chime in and say that Razer is a crap company. For how much their computers cost, you'd think they'd know a thing or two about customer service.

 

Someone needs to tweet this forum to @minliangtan .. Their customer service seems extremely poor based on these threads.. It's unacceptable based on the price of their notebooks

 

To be fair, other manufacturers also have similarly bad policies with obliterated COE stickers.

But yeah, Min Liang really needs to shore up the customer service experience.

 

Thanks for the suggestions folks. Even the attitude of the Agent who was on the phone was rude and condescending. Told me I should have written the key down and put it in a safe place. I said the bottom of my $2k laptop was a safe place

 

This is really dissapointing and unnaceptable. I just cant stand that behavior from their part.
I will think twice if I ever upgrade to another razer laptop.

 

I do take a photo of all my windows keys and back them up.

I figured they would have a record of what key they gave you somewhere, though maybe that's a security issue.

 

Sadly ive had a similar experience with Razers customer service. Ive heard horror stories before but till i had mine i didnt realize how bad it was. The owner is a little Singaporean weasel that doesnt care about his customers and the little guy that got them to where they are today. They already have our money .. they dont care.

 

While my 2014 model has a proper Windows sticker with key on it (which I have used to re-install and activate a fresh copy of Windows from a downloaded ISO), I recently purchased a 2015 model and was quite surprised that the sticker on the bottom does not have a printed key. I had to resort to searching for a key-dump utility to locate and print out the activation key, so that I could make a permanent record of it.

I think Razer should be called out for failing to print the key on the bottom of the 2015 models, and Microsoft should also be criticized for providing no sanctioned way to recover an activation key from a running copy of Windows. Both practices are contemptible. Like DRM on a game, it punishes legitimate license holders by treating them like potential thieves, while the real thieves are not deterred for a single moment by this infuriating practice.

 

Newer units use OA3 activation.

Cipr0flax, please send me your case #, as we do offer out of warranty repairs.

And due to agreements and contact we do not keep a backup of the key.

 

It's not a repair, it's a Windows Key that should be easily retrievable upon request not contriving like this is. @Cipr0flax, I wouldn't pay a dime to Razer for a key, that's ridiculous, in or out of warranty, you paid for it up front. They failed. CS arrogance and policies of Razer are what turned me off from their products completely. Sorry, I've bit my tongue for a while, but this just stung me.

 

Try this product Key Finder.

http://www.nirsoft.net/utils/product_cd_key_viewer.html#DownloadLinks

It should find the BIOS cd key for you and it's free. I tried it on my 14 Blade. It recognized the Windows 8.1 key in my BIOS and the Installed Windows 10 keys.

Good Luck.

 

funny that Razer took this long to even respond to this (note the OP's original post date).

I too have experienced horrible customer service from Razer.. and that was right after I ordered my 2015 RB. You'd think they would at least try within the first few hours before you receive your notebook you paid a lot for to ensure you won't cancel, and they won't lose a sale. But yea.. I had to go through a lot of back and forth, and most reps I spoke to were happy to just pass me on to a different rep. I don't think I would support this company again with a 2nd purchase.

Another thing that bugs me is with the censorship they have over at their official forums.. You voice a concern or point out a legit issue.. their mods will immediately delete your post, even when you're presenting your concerns in a civil way.

 

Yeah, we were slow on this. What number did you call? 855-872-5233 is the Razer Blade support line, it is listed in the System details of the Blade and manual. This should not be the case that you were passed off if you called that line.

 

Yup, that was exactly one of the numbers I called. I got passed around at least 4x. My issue was with the same day shipping policy (which you guys clearly have listed on your site: http://www.razerzone.com/store/shipping-guide#sameday) yet the reps I spoke to acted like it didn't exist when my order just sat at the warehouse for days, eventhough the charge was already processed on my card, and I even asked if there were any stock issues (none). I paid for 2 day shipping on top of that, so that became pointless, and I couldn't even get a refund on the faster shipping. It just left a bad taste for me even before I received my notebook, so not a very good impression from the start.

 

Took me seven calls, two failed promised attempts and finally received a restore drive more than three weeks later after first contact. So yeah, if Razer wants to be the Apple of PC, they need to get with it. I really want to buy a new Blade, like badly! However, I can't bring myself to pull the trigger because of the way I was treated in the past.

I deserve an apology and compensation for having a downed computer that ultimately failed and sold for parts 13 months after purchase. Show me why I should buy another Razer product. I have a Razer mouse, keyboard and headset. It's not like I have not given enough already.

And yes... I'm an insider that gets deal coupons on last years product. I don't want last years product.

It's not like I can't get a good savings from the Microsoft store.

I want to see if the actual company, the one that wants me as a customer will do what a retail chain would do any day of the week.

Let's see if I get a PM from Razer with an response to this request.




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