Laptop mug CS showdown

@Raidriar @Eason @Papusan some news from Razer fans land
Source
Edit: Damn Typo title

 

The more I think about this the more I feel something's up. My post on the Blade Stealth refund is on the home page of the Razer Forums. ((Hey Mods can we just make that a sticky so people can know how to deal with a bad return? lol)) Like I mentioned before if Razer knows you have reach and an audience they treat you like royalty. They want that good PR. I am all for if they're improving because they to this day make some of the nicest looking laptops in a form factor that the other manufactures are in all honesty playing catch up on. But, just based on personal experience I can't help, but feel they knew who she was. I feel that way because I dealt with maybe a dozen difference reps with my return. And it wasn't until the Manager called me that things got rolling. Maybe I should send her an email and link my reddit post to her and see what she has to say about mu experience with Razer.

 

Razer support better than Dell? That’s a complete joke, my experience, while not as terrible as that of @Terreos left me irked to the point where I will not give Razer my business again. I’d buy from Dell again, their service has always been exceptional.

As far as Apple, their service has been exceptional when it came to servicing iPhones and accessories, but abysmal when it came to laptops.

Obviously YMMV

 

Yeah actually I’m doing also hidden survey Not with laptop though but with the phone, I noticed also several different CS coming to my Mail, it seems quite confusing but they tried to do their best. Apparently still on improvement stage since I saw mail from different departments mobile support and CS support, and dual head quarters US and Singapore which apparently has their own function that may make some decision take longer.

 

When I was going through my fiasco with dell and the Area 51m I did run into alot of dumb reps. But, ultimately Dell put in some extra leg work to try and make things write and actually reached out to me. No need to make a scene on reddit or call in a favor from someone on the inside. So I definitely agree that Dell is better than Razer.

Ok I've never had a mac long enough to need support for their laptops. But did have to call support for my Apple account once. And it was the greatest experience I've had to date. But that is their bread and butter so no surprise there really.

My big thing is even though my kind of experience is rare with any company, it just seems to pop up more with Razer. So anytime I see apple like support for a Razer product I'm looking under the table for the strings being pulled. I'd like to believe they're improving. . .But unless someone is gonna donate me $2500 to grab a laptop from them and see first hand I'll never know.

 

Look at the survey methodology. They called each brand and asked them a software support question, not tested their actual ability to solve a problem.


"I used a 2017 Razer Blade Stealth to put the company's tech support to the test. I asked several questions, including how to switch the Fn keys functionality, adjust fan speed, disable the webcam and turn off automatic Windows updates. Outside of a misstep, Razer low-key has some of the best tech support out there. ?????

I've never called a manufacturer for software questions in my life. I've called for hardware problems requiring service nearly 50 times I'd guess on my reviewing career.

As I said on Reddit, LaptopMag isn't fit to review lightbulbs.

 

Be careful it’s probably For you, for some even how to turning off back light logo is already an issue that made them can’t sleep day and night and make them call support. It is coming from me who have CS tasks in my daily work. Btw It’s not a review it’s a survey.
Can imagine other brands CS by being put under Razer CS level and intel find this good to punch their butt to be better for us the costumers .
Can’t wait next survey result