The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Bad experience with CLEVO-Computer

    Discussion in 'Reseller Feedback Forum' started by MadResu, Sep 16, 2019.

  1. MadResu

    MadResu Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    4
    Trophy Points:
    16
    I bought a barebone laptop, asked for UK Keyboard Layout and they shipped it to me with French one, right from the start they ****ed up. Now the keyboard itself actually had 6 keys that were not registering on top of being wrong Layout from what I ordered.

    I of course installed components to test the system but upon seeing this keyboard problem I decided you know what it will cost me cheaper to just ship it back since they had 14 day return period and told them I wanted to change model .

    They accepted my RMA but said since item was slightly used they cannot sell it as new and had to charge me 50€ for "cleaning" fees. I said alright, now ship me my new order which was cheaper than the previous one so it should still be within that refund minus cleaning fees budget.

    Since then they rarely ever answer my emails, I even contacted them from a different email to see if they responded and they did within minutes but I'm yet to get a response to my main mail.

    At this point I want to forget this and just my RMA money to order from a different company, Ican go through paypal but I fear they may side with the seller and give me like half refund or some sketchy thing like this so if anyone has any advice on how to succeed with this I would gladly appreciate
     
    MadResu, Sep 16, 2019
    #1
  2. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,208
    Trophy Points:
    181
    Where the hell did you bought it from? 50€ for cleaning fee? You just got ripped off..

    How does a item show signs of usage after 2 or 3 days? Wtf
     
    joluke, Sep 16, 2019
    #2
    Samchanchan11, Spartan@HIDevolution and MadResu like this.
  3. MadResu

    MadResu Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    4
    Trophy Points:
    16
    https://clevo-computer.com/
     
    MadResu, Sep 16, 2019
    #3
  4. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,208
    Trophy Points:
    181
    joluke, Sep 16, 2019
    #4
    MadResu likes this.
  5. MadResu

    MadResu Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    4
    Trophy Points:
    16
    Last edited: Sep 16, 2019
    MadResu, Sep 16, 2019
    #5
  6. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,208
    Trophy Points:
    181
    Have no idea! Anyway i hope you get your laptop fixed and are happy with your purchase! That is all that matters
     
    joluke, Sep 16, 2019
    #6
    Vasudev likes this.
  7. jc_denton

    jc_denton BGA? What a shame.

    Reputations:
    10,923
    Messages:
    3,036
    Likes Received:
    5,781
    Trophy Points:
    581
    They do have forum presence here, perhaps @clevo-extreme can chime in on this?
     
    jc_denton, Sep 16, 2019
    #7
    Vasudev and clevo-extreme like this.
  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

    Reputations:
    39,604
    Messages:
    23,562
    Likes Received:
    36,865
    Trophy Points:
    931
    Never buy a Clevo laptop unless it was from a boutique shop like HIDevolution or XMG, one for having your back and giving you proper support and two for their added quality control and the ability to customize the laptop to your liking and most importantly to order one of the thermal upgrades to ensure the laptop doesn't overheat and serves you well for years. Re-sellers like HIDevolution for example offer life time tech support for any laptop that you buy from them.
     
    Spartan@HIDevolution, Sep 16, 2019
    #8
    Dennismungai, MadResu and Vasudev like this.
  9. MadResu

    MadResu Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    4
    Trophy Points:
    16
    Not everyone is from US to have this choice
     
    MadResu, Sep 16, 2019
    #9
  10. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

    Reputations:
    39,604
    Messages:
    23,562
    Likes Received:
    36,865
    Trophy Points:
    931
    XMG is not in the US, they cater to the European market. Not to mention that HIDevolution ships worldwide.

    What I'm trying to say is that there are many choices. Not only those 2 resellers that I mentioned.
     
    Spartan@HIDevolution, Sep 16, 2019
    #10
    Dennismungai and Vasudev like this.
  11. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,208
    Trophy Points:
    181
    Seriously? There are plenty of sellers here in Portugal that reputable enough to buy from them. Obsidian being one of them and having a representative in here too
     
    joluke, Sep 16, 2019
    #11
  12. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

    Reputations:
    39,604
    Messages:
    23,562
    Likes Received:
    36,865
    Trophy Points:
    931
    I mentioned the ones that I personally know and did say there are others, why are you so butt hurt? [​IMG]
     
    Spartan@HIDevolution, Sep 16, 2019
    #12
  13. clevo-extreme

    clevo-extreme Company Representative

    Reputations:
    72
    Messages:
    773
    Likes Received:
    477
    Trophy Points:
    76
    What the heck is? Maybe I can help with this case?

    Fastest Customizable Gaming Notebooks & Mobile Workstations | CLEVO System Integrator
     
    clevo-extreme, Sep 16, 2019
    #13
  14. clevo-extreme

    clevo-extreme Company Representative

    Reputations:
    72
    Messages:
    773
    Likes Received:
    477
    Trophy Points:
    76
    So.. Just contact with me per pm.. I'm sure we find a solution for your problem.

    Fastest Customizable Gaming Notebooks & Mobile Workstations | CLEVO Integrator
     
    clevo-extreme, Sep 16, 2019
    #14
    4W4K3 likes this.
  15. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,208
    Trophy Points:
    181
    I'm not :)

    @Ultra Male thank god you guys are here and this forum exists... else i'd be buying a crappy laptop and would never buy my Clevo ;)
     
    Last edited: Sep 16, 2019
    joluke, Sep 16, 2019
    #15
    clevo-extreme, Papusan and Spartan@HIDevolution like this.
  16. clevo-extreme

    clevo-extreme Company Representative

    Reputations:
    72
    Messages:
    773
    Likes Received:
    477
    Trophy Points:
    76
    Exactly.. I never buy too my Clevo's :)

    Fastest Customizable Gaming Notebooks & Mobile Workstations | CLEVO Integrator
     
    clevo-extreme, Sep 17, 2019
    #16
    joluke likes this.
  17. MadResu

    MadResu Notebook Enthusiast

    Reputations:
    0
    Messages:
    30
    Likes Received:
    4
    Trophy Points:
    16
    I'm sure he is referring to reseller and not the laptop
     
    MadResu, Sep 20, 2019
    #17
  18. clevo-extreme

    clevo-extreme Company Representative

    Reputations:
    72
    Messages:
    773
    Likes Received:
    477
    Trophy Points:
    76
    Until today we don't have received any response from customer about this case. He asked only about new chassis. What did you suppose to do when you sell new machine untouched with original packaging and you received back without this package and you must clean outside chassis and inside barebone everything because almoust is just dirty. Customer didn't inform our colleague about any issues with keyboard... So. We don't work for pleasure or for red cross. Work cost time and time is money

    Fastest Customizable Gaming Notebooks & Mobile Workstations | CLEVO Integrator
     
    clevo-extreme, Sep 20, 2019
    #18
  19. senso

    senso Notebook Deity

    Reputations:
    565
    Messages:
    1,645
    Likes Received:
    789
    Trophy Points:
    131
    Kinda funny is that Clevocenter is not really an official Clevo seller but thye have an exclusivity contract with Prema, so they are almost the only store in the EU that can offer Clevos with Prema BIOS..
     
    senso, Sep 27, 2019
    #19