Eurocom Purchase Attempt Review

I'm editing this as the sales rep went out of his way to collect feedback and try to fix the situation. While there is still dissatisfaction with the other rep
considering a lack of thoroughness with processing a refund, I would have enjoyed having an M5 Pro just as much as receiving it from a different reseller.
It's still apparent that their website lacks an easily accessible (I don't think there actually is one) policy page regarding refunds, and may face future problems
with customers regarding the situation.

Dealing with their sales representatives meets the standards, although for an order that spans across 2-3 weeks, you almost want them
to implement a process similar to other resellers where you're updated step by step. I'm not sure if they actually do this as I may have not waited
long enough to receive them. TLDR; it's tough not to go with resellers that do have a strong presence here since people seem to have a lot of
experience they can share about them and I was not ready to deal with an extended process of asking for a refund from Eurocom.

 

Call them when email don't work. And bring it up to gov agency if it can remotely help.

 

I am sorry to hear about your experience, hopefully you get the computer you are after. I just wanted to comment on "- My salesperson was PMing me outside of XoticPC....". Did you mean Eurocom instead of XoticPC as the title of the tread says?

 

Thanks, I'm awaiting updates on my order from Xotic but it's all going as intended so I should be getting the right one soon but yes good eye,
the Eurocom rep was the one I was PMing, fixed.

 

I figured that is what happened. You should be getting an update from us today. If you do not feel free to PM me your order number and I'll be happy to see whats going on with it.

 

Thank you for your feedback Kerune. We plan to have a meeting regarding some of the points you have mentioned. I REALLY like the idea step by step updates.

Enjoy your system!