GenTechPC Experience!!

Update:
after multiple emails, reviews on social media, and credit card dispute Ken responded and overnighted me the correct working part. Thanks.

Had a horrible experience with GenTechPC recently. Bought a $1600+ laptop from them which arrived broken. Ken acknowledged the issue on 8/24/2017, and said he started replacing process with manufacturer. It's now been weeks, and my replacement still hasn't been sent out. What's worse is that they want me to pay for it. I already paid a lot of money for my brand new fully working expensive computer, and they have delivered a broken POS instead. And now they want me to pay for their mistake. What a horrible experience! Will not buy from this company again, and do not recommend you do either! They now have my money for a month, and I still don't have the product I bought! Thieves!

 

@GenTechPC - what's up with this situation? Can you please get it resolved now for @jack12345 ?

 

It is unfortunate to read so many issues with GenTech. The Aero 15 owners lounge is littered with complaints.

Of course, the people who are unhappy always make the most noise, but proportionately, it is worrying.

And this is coming from someone who strongly considered buying from GenTech due to their excellent sales and promotional offers, like free liquid metal and dead pixel warranty, etc.

 

When I called GenTech PC Tech support, they assisted me with something and were very helpful even though I am not their customer. Give them a chance to set things right.

Regarding your comment about free stuff, me personally I don't care for free stuff and discounts, just give me a product that works and I'm a happy bunny.

 

I gave them a chance. I think 2 weeks is more than enough. How long do you think it should take a company after it acknowledges that it messed up, and a replacement part should be sent out, that they actually send it out? I am all for fixing this situation asap and free for the customer they wronged.

 

We did process your RMA cross-ship with Sager and they did sent you the credit card authorization form :
"Got it.

We can ship you a new keyboard. We need to hold $85 as the security deposit. Once we receive the original keyboard, We release the security deposit."


I talked to Allen at Sager this morning he told me he never receive anything from you.

I didn't know this till today but like I said on the email this morning I'll take care of the cross-ship deposit for you and will ask Sager to overnight the keyboard to you.

 

Thanks, It is a good thing I keep my emails then. In fact if you look at your email from today, the reply history confirms that you received it:
"
(jack12345's email)
Sep 1 (10 days ago)



to Ken, Sager


Hi guys,

It is asking me to pay for shipping, for you to ship it to me. And also, not providing me a free shipping label to ship to you. Can you please provide shipping both ways? I already paid for a brand new Sager laptop and shipping. I'm not paying a cent more guys. Fix your mistake please at no charge to me..

<Jack12345>"

So ten days ago have I told you about this. It took me writing public reviews about your unresponsiveness to finally for your to respond. I look forward to actually seeing the keyboard and instructions on how to remove/install it.

(just to clarify, it's been 10 days since they tried to charge me, it's been since 8/24/17 since they said they started the replacement process).

 

Allen said return label won't be a problem, he was just waiting for your credit authorization form so he can setup everything.

But anyway you will have the keyboard tomorrow.

 

Update:
after multiple emails, reviews on social media, and credit card dispute Ken responded and overnighted me the correct working part. Thanks.