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    Having issues getting my refund for my laptop from XoticPC

    Discussion in 'Reseller Feedback Forum' started by dnguyen93, Oct 21, 2012.

  1. dnguyen93

    dnguyen93 Newbie

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    I ordered a Sager NP6165 / Clevo W150ER from XoticPC on August 10th and sent a request to cancel my order on August 23rd. It is now October and almost been 2 months exactly since my order and I have not received a refund. I have called in multiple times to see why I have not gotten my refund yet and finally on October 9th I received an email saying my refund has been issued.

    It's been two weeks since the latest email and I have yet to get my refund. I know there is a 3% restocking fee, but I would like to know how long does it take to get my refund. It's been bothering me for the last two months and I really would like an answer from an employee directly if they don't mind posting a response to this thread.
     
    dnguyen93, Oct 21, 2012
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  2. kong

    kong Notebook Consultant

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    It definitely shouldn't take THAT long for a refund. In my case with LPC-Digital, the refund took only a few days (mostly delayed by the usual wire transfer process)
     
    kong, Oct 21, 2012
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  3. Justin@XoticPC

    Justin@XoticPC Company Representative

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    Please shoot me a email and I would be happy to check into it for you. This doesn't sound right as all refunds are done within 48-72 hours of cancellation.
     
    Justin@XoticPC, Oct 21, 2012
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