My Eurocom experience has been awful, how should I proceed?

Based on http://forum.notebookreview.com/threads/768734/ I ordered a Eurocom M4. The ordering experience was smooth, and the price was excellent. I was impressed with the quality and design of the Clevo hardware, but the Eurocom half of the equation was absolutely awful. Here's how it went:

• The whole reason I went with Eurocom was because of the IGZO display option. They shipped me a PenTile display. It looks like I'm not the only one who's gotten the wrong display: http://forum.notebookreview.com/threads/776770/
  
• Their support tried to convince me to keep the PenTile display, because it is "better".
• When I wouldn't do that, they tried to convince me to replace the panel myself. I thought this sounded like it would be easy to mess up (there are no screws or such on the lid), so I didn't want to do this.
• Around this point, their support guy (Kevin Honeyman) stopped responding to email. He said he was having "email problems". They appear to have continued to this day, because he still doesn't usually reply to email. So, nearly all future communication had to take place over the phone, which is hard for me (because of time zone issues, and work). It appears that when I'm able to call, Kevin is the only support person. Consequently, communication after this point regularly took weeks, due to phone tag. For the record, I use a bog-standard Yahoo email account that I've had no problems with for about 15 years, and his emails were not going into my spam folder.
• Eventually, they agreed to put the right panel in. We slowly worked out the logistics. Eventually, I even had a shipping label!
• Three weeks later, I got the laptop back. It had an IGZO in it this time, but it was installed off-center, so far to the left that the leftmost 10 pixels or so were behind the bezel, and couldn't be seen.
• When I called support again, Kevin convinced me to try to realign it myself. I said I thought I had read somewhere (this very forum, maybe?) that this panel was held in place with double-sided tape, so I wouldn't be able to reposition it without replacing the lid. But, he insisted it could be done, and tried to talk me through it. It was difficult, because he is not good at this (e.g. he'd say things like "push the bezel up" when he meant "pull the bezel towards you", 90 degrees different). After a while, when I had disassembled the screen, and was looking at the bare panel stuck to the lid, it became apparent that what I was seeing did not match what he was describing. I heard him asking for somebody to hand him one of the models of laptop that I had (apparently he hadn't been looking at the same model). He then said "oh!", and said that he needed to look into how this should be fixed.
  
• He sent me an email the next day (!), saying he'd need some time to figure out how I could fix it without sending it back again, and he'd let me know when he'd worked it out.
• I gave him some time. A month, in fact. He didn't contact me. Eventually, I contacted him, and he said I'd need to send it in to their service center. We made arrangements for that.
  
• Except, he had forgotten to send me a shipping label. Getting one took another ~2 weeks.
• I sent the laptop in to their service center.
• A few weeks later, I got it back. They hadn't fixed it. It was actually a bit worse -- the leftmost 15 or so pixels now were cropped by the bezel.

So, it's been about 6 months since I bought the laptop, and the screen still isn't right. Any suggestions on what to do now? Does the Better Business Bureau cover Canada? Should I start a credit card dispute?

Or do my expectations need adjustment? Is it unrealistic to expect to see *all* my pixels? Should I just get used to being prompted for an "ogin" and "assword"?

 

I don't know how you let it go for 6 months... that was a huge mistake. When there was a delay and they were trying to convince you to fix things yourself you should've returned it and went elsewhere.