My XoticPC Experience: SAGER NP8657-S

I ordered my NP8657-S on November 12th. It's going to be my primary workstation. I put it on the company card. Mary from XoticPC called me to verify some information and we're off to the races. Currently in the "Payment Processed & Inventory Gathering" phase. So far so good, I'll keep the thread updated but I can't wait to get it. Attaching a picture of the specs.

 

Awesome rig man! Feel free to let me know if you need anything. If you PM me your order number i'll keep an eye on it for you here as well

Excited to get it to you!!!

 

I guess since I'm new to the forums I don't have the ability to PM yet but I'll shoot a quick e-mail to the address on your signature. Hope that's alright.

Thanks for the quick response and lookout.

 

It seems you joined the forums in Dec 2011 - I wouldn't call that new. Just you haven't posted anything since!

 

Long time lurker, first time poster! Big fan! Whoo!

 

Well, we're now 18 days in since I ordered. Website says I'm still in Phase 1 [Payment Processed & Inventory Gathering]

I've made multiple attempts to get a status update but communication with them has been very poor. Here is a few examples:

(the order change he's referencing in this e-mail was me asking if my order could be rush processed)


So after getting this e-mail I waited a few days. I still have never received tracking information, I decided to contact support for some clarification:


The actual sound of crickets on the internet. Look at the time stamps.

So as it sits I really don't have any clue what exactly the status is on my machine. I'm not really particularly upset but it is pretty annoying. I was contacted by 3 different people in 24 hours when they wanted my money, but now that they have it, reaching someone seems almost impossible.

 

Can you PM or email me your order number? I'll check in to this and get you an update on it.

 

Update: It actually just arrived. Website still says in's in the inventory gathering phase but I guess that doesn't matter anymore. More to come once I've had a chance to play with it.

 

Yeah, normally Sagers are built within that "phase 1 status", then we update it when we know they are shipping out. I'm not sure why the tracking didn't get updated there, but glad to see it arrived. Let us know what you think or if you have questions on it though.

 

Let me know how the LCD chassis is. I want to know if maybe the one I received was just faulty.