My experience from ordering a taptop from HIDevolution

So I ordered the CLEVO P770DM-G at first, as HIDevolution started to build it, I came to know that a new model (the P870DM-G) will be released soon as I asked them about it and they said if I wanted the newer one, they would be happy to cancel my order and let me pre-order the P870DM-G.

So I pre-ordered the P870DM-G on the 28th of October not hoping to get it before the end of November since noone really knew at that time the actual release date.

To my surprise, HIDevolution were among the first resellers that had it in stock and although it took 1 day to start the production of the machine after they received it, Vivian from HIDevolution made up for that 1 delay by going above and beyond to ensure everything was perfect, she was chatting with me on Skype while building the machine and sending me photos of every step she was doing I almost felt I was there in the USA @ HIDevolution's head quarters watching it being built. She showed me how she applied the Liquid Ultra Thermal Paste, installation of the Samsusng 950 PRO NVME m.2 SSDs, etc. after she was done with the hardware installation, she installed Windows/Drivers then let me connect to my system via TeamViewer to perform all the tweaks/customizations I wanted so that when I received it, it was ready to be used straight away.

She even worked overtime 2 extra hours to finish the whole job in one day.

Next day, she performed stringent tests and quality control on the machine ensuring the screen had no dead pixels or light bleeding, monitored GPU/CPU temps, etc.

Then comes the icing on the cake, I had paid for standard shipping, but HIDevolution shipped it internationally to Dubai using FedEx Priority International Shipping so I received my laptop within 24 hours!

I cannot express my gratitude towards HIDevolution, the quality, the packaging, all was perfect and beyond what I expected.

They are a very honest and transparent company as well. 4 months ago I ordered an Alienware Area 51 Desktop from them for $9,000 USD and as they started building it, I changed my mind, they didn't complain or say anything and happily refunded my money. I trust this company so much after all we have been through.

 

That's some amazing customer service. Rare nowadays if you are asking me. Gratz on the rig bro

 

very rare indeed. Thank you

 

Great to hear and thank you for the kind words. It was a pleasure working with you!

 

Rare indeed. I wish more companies were like this.

Some don't seem to realize they're not just selling computers.