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    Mysn.co.uk buying experience

    Discussion in 'Reseller Feedback Forum' started by kovboi, Aug 1, 2015.

  1. kovboi

    kovboi Notebook Consultant

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    I just wanted to share my (mostly) positive experience ordering from mysn. I ordered an XMG U705 (p770zm-g) last week to be shipped to the US. I picked mysn.co.uk mainly because I'm relocating to the UK and wanted a laptop that would still have a warranty after moving. Neil and Jack were very helpful and responsive to all my pre-sales questions, including providing detailed and accurate estimates for production and delivery time. It arrived just over a week after I clicked "buy", which is pretty awesome. Even paying the UK price, it was entirely fair and in line with US prices for a comparable configuration. On the whole, I'm a happy camper.

    I say "mostly" positive because of one post-sales hiccup: after receiving the notebook, I noticed that new bios and windows 10 drivers were posted on mysn support page. I happily went to update, but it didn't stick. When I queried tech support, I was assured that the bios was the same for g-sync and non-g-sync machines so I went ahead and forced the update. Afterwards I discovered that my graphics card was no longer recognized by windows or by nvidia's drivers, and that I'd lost the g-sync flag in BIOS. It turns out that rolling back was not an option because NONE of the ec/bios files on the support page support g-sync. By the time I figured this out, it was early afternoon in the US and mysn's office was closed for the weekend. Oh well. I got things working normally using the generic clevo ec/bios files from the big clevo bios thread here, so in the end I just lost a few hours to troubleshooting (much better than having to return the notebook). Altogether, this brief post-sales tech support debacle was a little annoying given the loss of time and I certainly wouldn't have attempted to update the ec/bios files had I not been given incorrect information. But I think they were just misinformed and I'm glad to have gotten things working. I'd certainly be willing to buy from them again.
     
    Last edited: Aug 1, 2015
    kovboi, Aug 1, 2015
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  2. XMG

    XMG Company Representative

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    Hi kovboi

    Thanks for posting your feedback and additional information on here, happy to hear that in general your experience was positive!

    I'm sorry that you encountered a problem in updating the BIOS to the Win 10 version. The BIOS information that you were given came straight from Clevo - that 1.05.01 Win 10 BIOS is for both G-SYNC and non G-SYNC systems. We will speak to our R&D department first thing Monday so that they can discuss any issues with Clevo and find out what is going on.
     
    XMG, Aug 1, 2015
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