Pro-Star RMA(possible scam?) question

I ordered my P150EM from Pro-Star with the GTX 680M card, which turned out to be faulty, and so I wanted to return it. After talking to Wesley, he said he would pay for the shipping,
and his tech would check if it was faulty or not. If it was faulty, I would get a full refund. Otherwise, I lose $30-40 off my refund. How can I be sure that I don't get swindled?

 

...you can be sure. don't know what the context of those negotiations is (seems like they've simply agreed to refund you the shipping costs if the card is defective, per their terms and conditions), but you can always consult the return policy that's made plenty available to you. how long have you had the machine now--a couple days? how long have you been sure that the card is faulty? because it doesn't appear from your other thread that that's been resolved yet. this post of yours definitely seems peculiar though...

 

Just got it yesterday. Doesn't work on win7 or win8 with given drivers nor nVidia website drivers. It's definitely a hardware problem. I'm only worried that their guy will automatically deem it fully functional and collect the shipping costs. After all pro-star is not a very well-know vendor.

 

explain a little more about this 'plugging it in caused it to freeze' business. like hutsady, my initial thought was optimus/"triggering" the dGPU. but having the BIOS fail to detect the card obviously transcends whatever's happening post-POST. then you said BIOS did detect the card but you couldn't get the drivers to install on W7. (i too had an issue getting nvidia drivers to recognize my 670m in W7 so initially i had to use a modded driver.) and then you got the drivers to install, but after that you started booting into a black screen...? finally, this...

...doesn't make a whole lot of sense to me. do you know for sure that AC was utilizing the 680 first off? and what would the power brick have to do with it? you plugged in the PSU and the machine just froze immediately? were you still in-game? do you think this is a bad brick or a bad card? did you check the heatsink/under the hood?

 

Well, I let the system run and it eventually booted after the black screen, albeit with the GPU disabled (stopped by windows error 43)
do you know for sure that AC was utilizing the 680 first off? yes, right clicked and run with nVidia GPU

and what would the power brick have to do with it? you plugged in the PSU and the machine just froze immediately? yes

were you still in-game? Yes, plugging in brick has no adverse effect in desktop/windows environment
do you think this is a bad brick or a bad card? bad card
did you check the heatsink/under the hood? voids Pro-Star warranty

 

no way. is that true, pro-star? only somewhat relevant language i see is, "This warranty does not apply if the Product has been damaged by accident, abuse, misuse, or misapplication; if the Product has been modified without the written permission of ProStar; or if any ProStar serial number has been removed or defaced." pretty sure you can open it up (at least) and not void warranty.

definitely not a scam or any chance of you getting swindled though. they're well-known enough. if you're that confident it's the card, i say go for it.

 

The guys at Pro-Star are good guys, they help here often too. If you're sure the GPU isnt working as it should, and it does sound you've done what you can, then there shouldn't be anything to worry about.

 

I called them and asked, and they said it would void my warranty to do so.

 

beat ......

 

Hmm... I guess changing HDD, installing additional RAMs by yourself, or opening up the back cover to blow the dust would also void the warranty as well

 

If you buy a Razer Blade, it does.

 

The HDD bay has a separate opening so I was told it is okay to change HDD, but opening the backing and exposing the motherboard would void the warranty. Anyways, sending it through UPS today.

 

http://forum.notebookreview.com/reseller-feedback-forum/699936-pro-star-trying-defraud-me.html