Pro-Star trying to defraud me

I ordered a P150EM that shipped with a defective VGA. After following the Pro-Star tech's instructions, the computer still could not be fixed. Wesley offered to cover the shipping, but he would deduct the shipping charges if no defect was found. I shipped the system in good faith to them, and now they are accusing me of ordered a system to "test it and just send it back for free", and saying they will take $40 off my refund. DO NOT BUY FROM PRO-STAR! What should I do for my $40?

 

So are they saying the GPU is not defective?

 

Yeah, they said I didn't install the chipset driver, which I did install from their website, just as Chris from Pro-Star told me to do. In fact, he told me that it must be faulty if that didn't work. Wesley, however, is basically telling me that I must be a total idiot because everything works perfectly.

 

That doesn't make any sense. The default drivers for Intel chipset work fine, they would not be the reason for the 680M to not work. That's absolutely bogus. Win7 and Win8 both have default drivers for Intel.

I'm not taking sides here. I don't know what you did or what they did. But the explanation Pro-Star provided makes no sense.

 

It is not out of the ordinary to deduct shipping charges if you send a item in for refund BUT if you send it in for repair obviously the warranty picks up shipping charges (if your location is within the coverage area)

I am pretty sure most sellers deduct for shipping charges on items for refund, that is the standard return policy.

 

how does the laptop work if the GPU is defective? from what i experimented myself, if you take out the GPU, the laptop will not start (or will shut down on its own). my experience with pro star is good, so i cant really relate

 

their return policy couldn't be any clearer on who's responsible for shipping. if everything is working why do you want to return it?

 

Because the thing is that apparently his VGA is defective. However OP,

Why would you RETURN (I mean for refund as that's what Justin is implying) it as they can fix the problem in which case it wouldn't change ? Because if you tried to return the system for a refund, then they're right : you can't just buy a laptop and get 100% refund because it obviously would mean you're not returning it because of the defective VGA, but because you don't want it.
However if you were returning it for REPAIRS, then Prostar has to refund you as part of its warranty. If you were indeed told (and have proof) by a somebody at prostar that you should send back your laptop for repairs, EVEN if the laptop was in perfect state, prostate would have to pay everything, because THEY would have told to send it back. Otherwise the situation would be as simply as "Tech support convinces customers that their laptop has a defect and that they should send it back. Prostar wins money.", ie a scam.
But given

you seem to be asking for a refund, in which case, as explained, you're just returning a product you're dissatisfied with, not repairing a defective product as the warranty states. There might be a law that warrants the contrary, but I'd have never heard of it.

 

They agreed to pay the return shipping costs, as it was a defective item. However, they claim that it is not defective, and are deducting shipping costs as a result.

 

It uses the IGP

 

It's because you're returning the laptop. If you had sent it in for repairs then they would cover the costs. As others have said, it's standard policy to refund the purchase price of the laptop minus the cost to ship it to the consumer, hence the 40 dollars.

 

Did you even read the OP?

I said that Pro-Star agreed to waive the shipping cost for a return if it was defective.

 

think pro star probably determined it wasnt defective, perhapse you misunderstood their instruction, since these cards are checked before they go out the door. also why can't you have them fix it and send it back instead of just getting refund?

 

That seems to be the best solution to me too. Just have them repair and send it back to you. Then you won't have to pay for the shipping.

 

Got a full refund after a BBB complaint.

 

i think i speak for most of us here when i say cool.

 

Nice Pro-Star did that. Somehow I think it was Pro-Star that was defrauded here.
- Haven't read anything bad about this company, lying about the 680M doesn't seem like them. Doesn't sound right, something very wrong with this story.

 

I'm sorry to hear that you feel the way you do regarding your experience with us. The issue in the end, was as follows:

1. It was verbally confirmed that if the unit was not found defective per our scrutiny, that shipping would not be covered for a refund. Shipping cost is only covered for RMA, for servicing/repair per warranty coverage. This was agreed upon before we ever received the unit.

2. Despite this being standard policy and it being outlined before you shipped the laptop, you were still issued the refund and at no cost to you for shipping.

I hope doing this helped to alleviate any negative notion(s) you had regarding ProStar Computer Inc.

 

+1 Prostar did the right thing and even gave full refund including shipping.

 

Well I wont say they did the "right" thing but I'll say they made the right business decision!

 

ProStar didn't owe anything, but had to cave to the public pressure of being called frauds. I hope this doesn't establish a bad precedence.

Shady dealings like this aren't within the purpose for which this section was opened.

 

we know.

Sent from my PI39100 using Board Express

 

I wish i could rent a 570SE for free

 

I am new here and dont want to stir up trouble or pass unfair judgement. But it might be worth mentioning that the OP recently (11/27/12) canceled a laptop at the 11 hour from Powernotebooks. The reason given was that he didnt want the 675 GPU. Its pretty easy to understand why Pro Star would at least be suspicious of the return.

 

Things that make you go hmmm...

 

really really dodgy reasons being thrown out by the op, anyway hope ProStar could make up the loss, crap like this is what drives prices to go up because of the risk factor for doing business with these kinds of scenarios

 

It is a shame because no doubt resellers will try to protect themselves from scenarios like this and it could effect people who have legitimate problems. Sounds like a serious case of impulse buying and buyers remorse. I read through all the OPs posts and he has returned three laptops in the last month, two successfully. Two thirds of his posts are about returning various laptops.

I dont know, maybe he did have a legitimate problem, but maybe not...

 

You may be absolutely correct. And that is why many of us pay more for our lappys, because someone has to eat the added cost of fraudulent buyers. The markup is not incredibly high on these things, and every pos in the market makes all of us pay higher. Call the rats out, but the whole "customer is always right" paradigm is flawed. Many customers think that the loudest voice is right, yet the rest of us pay for that privilege.

 

i hope companies don't fall into this trap of entitled whiny owners. just because they complain online doesn't mean they were right. i don't believe Pro-Star was in the wrong

 

LOL this thread need a summary.

 

Prostar gave me a great price and was easy to deal with. Xotic was going to be a bit longer to build as well LPC, but they are great guys as well and I would not hesitate to use them. There was one company that gave me a bad feeling but they have enough negative reputation already. Anyway kudos to prostar and I am glad you got my business.

 

Build time differences are because LPC and Xotic don't build em, they are Sager resellers, meaning Sager builds em. ProStar are their own company and source the notebooks themselves and build em. They are always polite and helpful on NBR.

 

So can we confirm that RBEffect was posting and behaving in bad faith? And that for Pro-star it sucks because there's now a headline post title that is using inflammatory (even libelous) language impugning their reputation and accusing them of criminal intent.. That anyone doing casual searches on the net with see this post title (and may not read into the thread). ------ Basically damage done and ongoing (the problem of the post title will be ongoing). I like that people called the OP on his bull but it would still be cool to have some way to tag the complaint as without merit in such a ways as to alter the post title.

 

The only way is to create another thread ProStar did NOT defraud anyone! Proofs! and make it stay higher in Google search index

 

well he hasn't posted here since then so i'm assuming he just got what he wanted and that's that. OP is useless and so is this thread.
but there are at least 4 or 5 other Pro-Star threads giving them the thumbs up

 

pro star has great customer support (i bought from them), but their warranty doesnt allow you do even repaste your GPU/CPU, which makes me goes meh go with xoticpc next time. but they truly care about their customer though! shipped me some screws for free