Reflex Notebook Canada Review.....

I believe there is only one Reflex Notebook review this year, so here's my input.

My old laptop Dell SXPS 1645 was not able to charge from AC adapter and despite my best efforts to repair it I've decided to get a new laptop. After some research, I've decided to go with Sager NP9377 from Reflex Notebook Canada. I believe they're partnered with Sager and put in work order for Canadians who wish to have a Sager. To be honest I was a little bit frustrated.

Here is the timeline
- Order was placed on June 10th and was charged on the same day.
- Production began on June 15th.....
- From an email I received, the production time is around 14 business days and delivery time is around 6 business days.
- On June 29th, I received an email saying that I'm going to get a tracking # within about 3-4 business days, which I did not.
- On July 8th, I called Reflex Notebook to see what's up and the fella told me he'll ask Sager then send me an email of what's going on.
- I called back on July 10th and the phone was answered by the same person. He said it's going to ship on the day and will email me the tracking # by July 13th.
- I just had to ask why the production took so long and apparently my screen was on back order, which delayed more or less about a week. He said there was a lot of back orders (I'm assuming June/July) for other ones as well.
- It shipped on July 10th and arrived on July 17.
- Total of 37 days from order placement to arrival.

Here is the part that I don't understand. Why would you send an email saying that I'm going to get a tracking # when I won't due to the back order and I had to call twice to find out its going to ship out a week later than scheduled? Its not like the guys at the production facility realized half of the laptop was missing after sending me an email, right? Or at some point during the production they would've realized that they don't have any screens in stock. If I found out that there is going to be some significant delay I would've cancelled my order and have gone with Asus.

An issue with NP9377
Some weird problem I having right now is that I can't seem to install the Hot Key Utility program. After restarting the laptop, It gives me a pop up saying 'System needs to be restarted again. Make sure all driver is installed.' I'm running Windows 7 Home Premium 64bit. Could it be because I'm using the hard drive from my old laptop?


Other than the problem above, it's a pretty good machine. My recommendation though is make sure you have a second laptop for you to kill some time with. Because I had to survive with a computer at work and my friend's tablet since my old laptop went down.

Hopefully some of you guys will have better experience than I have. Calling before placing an order to see if there might be some delay would be a good idea. I mean no one really wants to pay $2500 to wait 37 days right? It'd be nice if I get a game code or something from either Sager or Reflex.

Specs
17.3" (1920x1080)
i7-4710MQ
IC Diamond Thermal Paste
GTX 980M 8GB
16GB RAM at 1600MHz 2x8GB
No OS
1TB 7200RPM HDD
AC 7260 +BT

 

Too bad you didn't go with Eurocom. They usually have your laptop to you within 5 business days (based on the several laptops I've bought form them).

A shame you had to go through this.

 

Hello MotionPictures,

Thank you for the review and we are very sorry to hear about the delays on your unit.

Just want to be sure your email read the same if not I'll have it corrected on our side. It should read: " You should be receiving your tracking number in around X business days ( This is an estimate and can change due to back orders or other situations )".

We try to provide the most up to date information and try to be in communication with our clients as much as we possibly can. I do apologize that no one contacted you prior to inform you of the delay. There has been a slew of back order on a wide range of units this past month.

As for the hotkey issue, I have heard some similar issues like this before. I believe it can be resolved by a bios update. Those are handed out by Sager Tech support ( techsupport[a]sagernotebook.com )

Thank you for purchasing your unit with us and again we apologize for the inconvenience of the delay.

If you wish to discuss about this further, feel free to contact me directly.

We currently do not have any game keys, but I will contact Sager and see if we can find you one.

**Edited**